Business ProfileforEzviz

I purchased 4 EZVIZ cameras w/a router approximately 4 years ago. At the time, I was looking to purchase a new home, so I did not install them for 2 years at my new home. The set up in my new home was extremely difficult since the software would not recognize the equpiment (router or cameras), even being hard wired. I finally paid a local business to install and get the cameras configured while working w/their tech support, only to have them go offline 6 months later. ******** technical support number is completely unreachable. After trying for weeks on end, it says it's transferring you, only to cut you off every single time. Someone does eventually answer the ******** number, but they were no help at all. The ******** technician was absolutely worthless and had me delete everything and now I've completely lost my configuration and am back to where I was on the initial installation that I could never get configured. Except now the 4 defunct cameras are on the top story of my 2 story house completely unusable. The ip address of the router is unreachable, & my equipment configuration has been deleted, thanks to the ******** technician. I have been told that my case was escalated to someone named "******" who appears not to be able to dial a **** phone number correctly. She loses my emails & claims to have called me repeatedly, although I have no record of her calling even one time. She sent me a link with firmware to download that was not in English & the password *** incorrect. Then I didn't hear back from her for 2 weeks, only to have her tell me my case was closed so she reopened it. Even if I could download the firmware, I can't get to the ip address of the router. She finally promised to call me today, November 27th, and no calls came in to either phone number I gave her. This company should not be allowed to sell this product in *****************. The worst product and customer service ever. They appear to be scammers....extremely frustrated!