ComplaintsforCupshe

• Initial Complaint

  07/01/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company continues to send spam and CONSTANT emails after attempting more than 10 times to unsubscribe from their emails. I tried blocking their email, I tried marking them as junk, etc and they continue to send emails every couple hours! It is so frustrating and they do not do anything to stop it.

  Business response

  07/01/2024

  Dear customer, we sincerely apologize for the inconvenience and frustration caused by the continuous receipt of emails, newsletters, and other communications despite your attempts to unsubscribe.
  We understand how important it is to respect our customers' preferences regarding communication. Please note that if you unsubscribe, you will not receive any advertising emails. However, if you place an order on our website, you will still receive order confirmation and logistics transportation-related emails as well as the notifications of product price changes. This is mainly to ensure that you understand the order/product latest status.
  To ensure that you no longer receive unwanted emails from us, we have sent your relevant details to our IT depatment, our team will prioritize your request and take the necessary steps to remove your email address from our mailing list immediately. 

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ORDERED A SWIMSUIT, DIDN'T FIT BECAUSE ITS CHINESE MADE. IT IS NOT OF GOOD QUALITY. THEY SAID TO RETURN THE **** AND OFFERED ME $10 CREDIT. I SAID I WOULD JUST TAKE THE RETURN RECEIPT, SAVING THEM $5. THEY KEPT SOME OF MY MONEY AND REFUSED TO GIVE IT BACK, EVEN IF THEY HAD OFFERED $10 CREDIT SO GIVING ME MY CREDIT WOULD STILL BE UNDER THE $10. THIS IS A WARNING SO YALL DON'T BUY FROM THIS COMPANY BECAUSE IT TRULY IS CHINESE MADE AND SIZES ARENT ACCURATE, HENCE ALL THE COMPLAINTS.

  Business response

  06/23/2024

  Dear customer, we are sorry to see that this experience did not meet your expectations. 

  Firstly, Cupshe embraces different figures. **** spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Besides, we stick to uniform standard to guarantee the quality, no matter where the suits made in.

  Secondly, we find that you paid $47.87 for your order, including $44.88 for the product and $2.99 for the shipping fee you paid for this order. However, the shipping fee was charged by the shipping company and you have already enjoyed the logistics service that we sent the parcel to you, so we have no access to refund the shipping fee you paid for this order. And full refund means the refund of the products that sent back. We apologize for that it is not detailed-stated on our website, therefore, some customers confused. We will optimize it and try our best to make improvements. 

  Lastly,we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

  Customer response

  06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Vey Bean

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased some items for a birthday celebration and tried to return them. Nobody will email me back. I've tried to ****** a number that tells me the voicemail is full. There was NOTHING on the check out saying I couldn't return or anything. They act like returns are easy but then they ignore you.

  Business response

  06/24/2024

  Dear ***********************, we sincerely apologize for any inconvenience or confusion this may have caused. After carefully reviewing your order details, we have confirmed that you should be able to initiate a return without any issues. Our system shows that your order is eligible for return, and you can proceed with the return process as outlined on our website.
  
  Additionally, we have conducted a thorough search of our system and were unable to locate any previous contact history from you. This might be due to an incorrect email address being used. We understand how frustrating this situation can be, and we apologize for any inconvenience this may have caused.
  
  Regarding our customer support services, please note that we do not provide a direct hotline number for immediate calls. Instead, we have implemented a hotline appointment system. This approach allows us to manage inquiries more efficiently and ensure that each customer receives dedicated and personalized support. We believe this system helps us address your concerns more effectively and provide better overall service.
  
  Given the challenges you have faced, we want to ensure you receive the assistance you need. To that end, we will send you a follow-up email shortly with detailed instructions on how to proceed with your return. This email will include step-by-step guidance to help you navigate the return process smoothly and ensure that your return is processed promptly.
  
  We sincerely apologize for any confusion or inconvenience you may have experienced and appreciate your understanding and patience in this matter. If you have any further questions or require additional assistance, please do not hesitate to reply to this email. We are here to help and ensure that your issue is resolved to your satisfaction.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  made a purchase from said company, never received. Although shipping showed delivered, did not receive. Said company shipped again, shows delivered, still not received. I have never had an issue with receiving packages prior to this. this is fraud, you willingly took money for goods with nothing received.

  Business response

  05/31/2024

  Dear *****************************, we understand you're frustrated and can certainly take a further look into this.

  Firstly,  if the shipping information shows that the package is delivered, we usually provide some tips to help customers find the package. The most efficient way solve the problem is to let customers contact the shipping carrier. We are willing to offer help if it does not work. We will also improve our logistics service in the future to reduce the occurrence of such incidents.

  Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name and email address. Please feel free to contact us on livechat or send an email to **************************************** we will get back to you as soon as possible. We sincerely wish for your understanding and constant support.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Ordered swimsuits 3/25. Was charged and received tracking info. Nothing ever came. Emailed company several times, always got a reply to be patient. Now its been one month and the tracking says it has been delivered but it has not. The website also says Nominisive in addition to Cupshe. I am normally very skeptical about scams, but I think this is one.

  Business response

  05/21/2024

  Dear customer, we are sorry to see that this experience did not meet your expectations. 

  We are sorry that you havent received her package, this is very rare but does occasionally happen due to many uncertain factors during the shipping process. We will reflect this situation to the relevant department and try our best to reduce the occurrence of this issue.

  Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username and your email address. So we have sent you an email and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/7/24, I ordered from CUPSHE. On 4/14/24 I ordered from lulus. I issued both for return on 4/15/24. I accidentally sent the items to the wrong company. CUPSHE now refuses to return my items that were meant for LULUS and has stated that they will be destroying the items. The order through CUPSHE was 200 dollars while the order through LULUS was 700 dollars. CUPSHE has issued me a refund on their items even though they did not receive their items. However, that is still a 500 dollar difference in payment that I would have received. I tried to stop the shipment and get the items returned to me but it has so far been a lost cause. CUPSHE has not been very easy to contact and has been dodging the question on if I can get my stuff back. From my understanding currently they will be burning my LULUS items.

  Business response

  05/21/2024

  Dear customer, thank you for reaching out to us regarding this issue. As a high-volume e-commerce company, we do receive a large number of returned packages at our warehouses every day. Unfortunately, it is not feasible for us to individually inspect each and every returned item to determine its rightful owner.
  
  In this specific case, we understand your frustration. While we have already processed a refund for the CUPSHE order, we recognize that this does not fully address the financial impact you are experiencing due to the incorrect return of the ***** order.
  
  Based on the information you have provided, we would suggest that you contact ***** directly. They may be able to assist you with a special request for a refund or other resolution regarding the misdirected ***** items. As the original intended recipient, ***** may have more flexibility to work with you on this matter.
  
  Please note that we have a responsibility to follow our standard policies and procedures for handling returned merchandise. While we regret that we cannot retrieve the ***** items in this case, we hope you can understand the operational challenges we face.
  
  We have sent another email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company keeps emailing me despite unsubscribing multiple time. Spamming my email. Has been happening for months.

  Business response

  04/15/2024

  Dear customer, we can sense your frustration and are sorry for any disappointment this experience has caused. 

  Our marketing communications aim to inform our customers about new product releases, exclusive offers, and promotions. However, we understand that the frequency of these communications may not have met your expectations. We apologize for any inconvenience caused and assure you that we will review our communication practices to ensure a more balanced and tailored approach in the future. For your case, we have unsubscribing your email address from our mailing list We will ensure that your email is promptly removed from our mailing list. We value your privacy and your preferences, and we are committed to resolving this matter for you as quickly as possible.

  Business response

  05/22/2024

  Dear customer, sinderely sorry for what happened. We have submitted your email address to our IT department, and we ensure you won't received any emails from us anymore! Wish for your kind understanding!

• Initial Complaint

  04/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I keep getting spam emails even if Ive tried to unsubscribed from their website multiple times.

  Business response

  04/16/2024

  Dear *************************, we regret any inconvenience or frustration that your experience has caused you.

  We apologize for any inconvenience you've experienced with our email subscriptions, and we appreciate your patience while we address this issue. Your feedback is essential to us, and we are taking immediate steps to resolve your concerns. Regarding your request to unsubscribe, we'd like to clarify the process. In our promotional emails, there is a function button that allows you to unsubscribe, which can be found at the bottom of the email where you can find the unsubscribe button. We understand that this process can sometimes be overlooked, and we apologize for any confusion.
  
  In addition to this, we have also escalated your concern to our IT department. They are actively working on unsubscribing your email address from our mailing list, and we expect this process to be completed within the next 24 to 48 hours. We will ensure that your email is promptly removed from our mailing list. We value your privacy and your preferences, and we are committed to resolving this matter for you as quickly as possible.

  Customer response

  04/16/2024

  
  Complaint: 21572806
  
  I am rejecting this response because:
  
  while I appreciate you clarifying the process I have unsubscribed using the button in your promotional emails multiple time. This sent me to your website and always get the message this email is already unsubscribed yet I keep receiving daily emails from your company.
  

  I have also sent 2 emails directly to your company requesting you to unsubscribe me without any response or action taken on your end.
  

  Regards,

  
  *************************

  Business response

  05/22/2024

  Dear customer, sincerely sorry for what happened. We hav submitted your information to our IT department, and you won't receive any emails from us anymore. Wish for your kind understanding!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩