ComplaintsforCalifornia DMV Renewal

• Initial Complaint

  09/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have filed my bill of sale and release of liability twice and they haven't updated their records still a year later and not I'm being threatened by the tax assessor to have my bank accounts levied for "taxes due" on a vessel I didn't own during the time the taxes are being charged for and I have nothing to go on.

• Initial Complaint

  09/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid my vehicle registration fee of **** to the ********** Department of Motor Vehicles on July 16th, 2022 using an echeck. I received an email indicating my payment was successful and my tags shortly afterwards. On September 3rd, I received a letter in the mail that I had a "dishonored check,' and now owe $400 due to a dishonored check fee and the highest late penalties due on my registration. After doing some research, it states that the late penalty can be waived if you pay the fee before the last day your registration is due. However, I had no idea my payment did not go through (of which I had way more than sufficient funds to pay) until after this date, in addition to the email receipt that indicated my payment was successful. After looking into this online, it seems like this is happening to many people. Wait times exceed over two hours on the phone to discuss this, often ending up with hung up calls on the DMV's part. Please look into this.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I paid my *** renewal for licensing/yearly tags on July 3rd (due date Aug 20th), using an *** transaction. I double checked my bank checking account and routing number and submitted the payment. Then I received a "Successful" receipt from the *** showing my transaction and payment summary. Two weeks later, I received my new (XXXX) license tags in the mail, so all seemed in order? On August 18th (XXXXXX), I receive a "Demand for Payment" letter, which states "the check submitted was not honored by the bank", and I now had to send certified funds and ***** penalty. I contacted my bank, and they have NO record of ANY attempt being made to this account. Again, I double checked the ***** and ******** before submitting the payment. I have sent information to the ********** *** Virtual ******* and have a case # ************ but receive a "page error" when trying to check status of the case? Several problems here, but the main one is that the payment processor that the *** is using (Forte Payment Systems) could not have verified the account per ***** requirement (March 2021) "This Rule modifies the following areas of the ***** Operating ****** *** *********** of WEB debit entries are required to use a "commercially reasonable fraudulent transaction detection system" to screen WEB debits for fraud. This existing screening requirement is being supplemented to make it explicit that "account validation" is part of a "commercially reasonable fraudulent transaction detection system." The supplemental requirement applies to the first use of an account number, or changes to the account number. Article Two, Subsection 2.5.17.4 (Additional ODFI Warranties for Debit WEB Entries) to make explicit that a ********** transaction detection system must, at a minimum, validate the account to be debited." "Demand for ********* is *********** That being said the reason this happened is because of an outright violation of the Federal regulation addressing this activity, this constitutes fraud.

• Initial Complaint

  07/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I would like to know why i had to pay **** for a service fee for what DMV refers to as a dishonored check. When i paid this online i accidently entered my debit card number instead of my checking account number. ( the debit card is attached to my checking account.) I have a "cheat sheet" of all my account numbers written on a piece of paper and i copied my debit card numbers instead of the checking account numbers, again, by accident. I had no idea i made a mistake because the dmv never notified me of my error, even after appearing in person on ****** to turn in my failed smog test papers. At that time i had to pay an additional *** penalty for smog failure. Then, on the 6th of July i received my registration in the mail stating incomplete application because of dishonored check and i owed **** penalty. I thought, wow, that's a stiff penalty considering my registration is only ***** I thought they meant it would be a *** penalty. I went to the ************** to pay, and after paying the **** the clerk told me i still owe registration fees; the **** is penalty for dishonored check. I am ** years old and low income. I am on social security retirement, my husband has cancer and heart failure and i cannot afford a penalty like this. So far i have had to pay **** to register my car. I did not purposely enter my debit card info instead of the acct.numbers. i never received any letter regarding this incident. Is there some sort of cap or max a business can charge?

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  SEE ATTACHED DOCUMENT

• Initial Complaint

  07/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On ***** **** **** I paid a vehicle license renewal on the ****** website (due by *********** I received an email confirmation of the transaction. I received my years registration sticker a few weeks later. A Demand For Payment notice for nearly twice the amount due and paid was sent to me on ********* The *** Field offices **** and **** ******* are not able to help me sort out this issue... only collect full payment, with fees and penalties. They were able to see a payment record on my account for the amount paid on ********* but nothing further (no reversal or any other error). They recommended that I call the number on the notice to review the issue with the Registration Operations Division directly. I cannot get anyone on the phone with the number listed on the demand for payment notice***************. After a few minutes the prompt says they are experiencing high call volumes and they hang up. Short of snail mailing an inquiry to them, I cannot seem to find any other way to contact them.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My vehicle Registration expired ********** I paid **** fees online on ********* so I wouldn't get charged late fees, I got a notification stating that my payment went through, however I still needed a smog in order to get vehicle registration tags, 2 weeks passed * finally got **** which results were electronically sent to **** The following morning I checked dmv website for status on my registration or what else was needed. It showed payment was being processed. Same morning I called *** ********** call center, I specifically asked the rep if my payment had gone through if not so I can make payment then while I was on the phone with him, his response was "let me check, ******** You're good, payment did go through nothing else is needed from you. You'll receive you're tags in about 2 weeks" So 2 weeks go by and I receive my registration, then on **** I get a demand for payment letter with amount of ***** I called *** call center again to try and resolve this maybe get the late fees waived however the individual I was talking to was not trying to help, she was very rude and basically said it's your fault, now pay the ***** Is dmv's payment system really that outdated that they couldn't have caught that payment didn't go through during the 2 weeks in which I waited to get **** test completed. Why would their system show payment went through as **** employee ******* 2 weeks after the check supposedly bounced.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On ********** - ******** PM I purchased my 2017 **************** renewal stickers: License Plate ******* Order # XXXXXXXXX *** Authorization Number: XXXXXX for $204.00. On September 1st, 2021 I was involved in a car accident leaving my car as a total loss. I tried to request a refund online and was having technical issues. I called and was told to send my request along with my sticker, letter from insurance, as proof my car was totaled and the request form. I sent that in September. I called back for an update and I was told it could take months to be processed and try back in December. I did, and was told my info was never received. It was recommended I send a new request in the mail and I did. Months later I never heard anything, again. I called back in June fed up for the *** essentially stealing my money since I did return the stickers and provided evidence my car was totaled. I spoke to several agents again who apologized for the 7 month long ordeal that took place. I finally got connected to **** who on June 2nd had me fill out a 3rd request and a Statement of Facts and email it to her at **********@dmv.ca.gov and make sure I mention **** ***** which I did. She verified she received the info and would take care of it. I called back for an update and was told there was no sign of my request. At this point I feel defeated and beyond aggreviated. **** verified they saw my Total Loss in the system, they can see when I paid for the stickers and yet they seem to not be issuing me a valid refund on a **** sticker I sent back and never used. I've emailed the email address 3 times and no response. This is the most vile and injust treatment I've experienced from such a large entity. I'm a single mother, and a college student and I can't just throw away **** dollars to the **** I need assistance getting this rectified please as the *** has no regard for me or my situation and more importantly has taken money from me when their sticker was returned.

• Initial Complaint

  06/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have been on a waitlist since March 2022 to get recalls on my car fixed. Parts are on back order like most everything else in the US due to mass shortages. My registration expired in June 2022 and I am still on the waitlist and even received an email from the dealership indicating that I'm still on the waitlist due to parts on back order. How is it legal to get denied registration renewal for something completely out of my control? Can they actually charge me the penalty fees as a result? Due to current world events on the shortages all over the country there should be measures in place to waive this. This is a major oversight that needs to be addressed.

• Initial Complaint

  04/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On military orders, I moved from ********** to ******* Nov XX XXXX. My car registration expired January 2022. I was unauthorized to drive my car on base until I got it renewed. It was my first time renewing a car registration. On 01/22/22, in error, I renewed my car registration online through CA DMV's website. I requested a refund online and renewed my registration in ******* instead. I've called countless times. I've left several voicemails. It's been three months and the DMV has not contacted me back or issued me a refund of 452.00. My phone number is +X (XXX) XXX-XXXX and my email is *********************

  Business response

  04/13/2022

  Consumer Response /* (2000, 6, 2022/04/11) */ I was able to get a hold of someone today. I would like to close this complaint.

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