Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from knight Claremont cdjr on February 15th 2025. I traded in a vehicle and accidentally left a hitch cover on the truck that had a lock on it that I left the key at home. The people that were helping me told me they could cut the lock and mail me the cover, but the service department was closed until that Monday. Monday came and went with me with a phone call and we will get back to you. This happened back and forth for the next week and half. Then I received a call with that the truck was sold to wholesale and they didn't cut the lock to get the cover. They had plenty of time and resources to get the job done, but I feel they got what they wanted and are washing their hands of the situation. The cover was a $100. That is nothing to them, but everything to me.

  Business Response

  Date: 03/13/2025

  spoke with customer and getting issues resolved. 

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase the vehicle 8/30/24m worst mistake EVER. Gave a $9000 down payment on this truck that has had nothing but issues since purchased was lied to about the coverage we had agreed an a monthly payment including gap insurance just to find out later by my finance company i do not have gap insurance , no warranty on the vehicle even they false advertise on their website lift time warranty. I have text message from my sales guy I can show proof of what I was told vs what was done. I was traveling from ********* to ********** to purchase this truck so everything was already in place before i flew out. But of course just to find out all the ** they said was a lit . They rip you off over $4000 of my down payment went to fees they charge just to sell you the vehicle. I should have never walked out that door with this truck. And on the way home while driving we could feel the truck just tug and pull, (till this day still happening) but of course no warranty on the truck. for the amount of down payment I should have purchased a new vehicle which was my mistake . But never thought I would get ripped off and be lied to about the truck I purchased. Its impossible to have someone actually call you back they transfer you and no ever returns yours call. Also we were required to pay for the 1 year registration at the dealership was given temporary plates and hey guess what its been 6 months and I still have no plates and have been driving around with an expire plate from this incompetent dealership. Please watch out for them and all the money they take from you. and read carefully everything your signing.

  Business Response

  Date: 02/07/2025

  We are in communication with the customer to get these issues resolved. 

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a 2021 Jeep here on 30 AUG. it was sold to me with only one *** and the sales mgr (JQ) and I agreed split the cost for a second *** (about $150). Well the *** JQ and ***** sold the car with had a dead battery, and has gone through 3 other new batteries in less than a week. So i am out about $450 on ***s and no one, not even Customer Experience **** is calling me back. Effectively sold a vehicle without a functional job

  Business Response

  Date: 09/10/2024

  To whom it may concern, there was a miscommunication. Customer was takin care of, and issue was resolved. Thank you

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN# ***************** 2022 Ram 2500 Laramie Mega Cab Since I have purchased this vehicle I have performed 4 recalls. I am currently on the 5th and this is where my problem is. My vehicle registration tags expire April 2024, the registration has been paid but my tags cannot be renewed since I cannot get my truck smogged due to a check engine light on due to a particulate matter sensor being faulty. The truck was taken in to the service center in February of 2024 and the part was ordered. It is now two months later and when I called the dealership regarding its delivery they told me there has been people waiting since 2023 for the same part and that I would likely be waiting a year as well. So as of May 1, 2024 I will no longer be able to drive my truck due to its expired tags that I cannot renew until the service is completed which may take up to a year. This is now affecting my life and my ability to conduct business as I need the truck everyday for work and personal use

  Business Response

  Date: 05/01/2024

  To whom it may concern, 

  Issue has been resolved. Customer has been contacted, parts have arrived from the manufacture and customer vehicle is in the service center getting repairs completed. 

  Thank you. 

  ************************;

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle was dropped off 9/8/23 for a diagnosis, per our warranty company, we signed saying we agreed to a $275 diagnosis fee, our vehicle extended warranty is covering 2.5 hours plus a part they DID NOT install according to my original completed paperwork from the dealer, and now they are holding my vehicle and will not release it until I agree to pay an additional $570 for diagnostic fees, plus my warranty companies deductible. I never agreed to any additional charges and they refuse to release my vehicle. I have tried contacting any type of management however I have been able to reach anybody via phone, email or in person. I have been calling daily for updates since 9/9/2023 to speak to anyone for updates and it would take them a week to return or respond to my calls with no answers

  Business Response

  Date: 03/13/2024

  To whom it may concern,

  After reviewing the customers concern, I found that the customers 3rd party warranty approved part and repair labor time. 3rd party warranty stated customer would be responsible for diagnostic time and deductible which was $570. Technically this is an invalid complaint, this complaint should be on the customer 3rd party warranty. We do not have control on what they approved and what they do not approve.

  Oil Pressure switch was replaced. Technician topped off oil at no charge to the customer.  

  Please let me know if you have any questions. 

  Thank you,

  Rosie 

   

   

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - April 29, 2023 - At the time of service my ignition key was broken by the service tech - Service Manager was made aware of my key being broken. He agreed to order a new key since they didn't have any in stock. I went back to the dealership on 5/3/23 since I had not heard from anyone at the dealership. I spoke with the service manager and he said the key hadn't come in yet and he would call but it should be in within the next couple of days. It's been 14 days and haven't received any updates from the service manager. No one from the service department will answer the phone and they do not allow for voicemail. I've had to call the sales department to get someone to answer the phone and they say they've walked over and given my message to the service manager but he hasn't responded.

  Business Response

  Date: 03/13/2024

  To whom it may concern, 

  Service manager at the time is no longer with our dealership. We have all new management. Key Fob was not in stock at the time the customers vehicle was getting repaired. Once key fob was available customer was notified. However, since the service manager is no longer here there is no proof of the customer was being updated. Ever since new Management started communication has become a lot better to customer. 

  Please let me now if you have any questions.

  Thank you

  **********;

   

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is complete. I do not agree with them contacting me but I eventually received a new key fob after repeated calls and visits to the location. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2023, I bought a used 2021 Jeep Wrangler Unlimited Rubicon from Knight Claremont Jeep. It has been by far the worst transaction in my life buying a vehicle. I walked into the dealer with a blank check from ********************* and 800 plus credit score, they refused to work with my bank and made me get a loan from a bank they recommended. I signed all the paperwork and two weeks later I received a letter from the bank the dealer recommended stating that I was disqualified from the loan because I was not a resident of the nearby area. So, I called my bank, and they took over the loan right away. They received a check from my bank, and I kept my vehicle. The issue is that since the loan was transferred to my bank, I had to cancel the warranty and gap from their dealer to get them through my bank. After almost three months and multiple phone calls every week, I'm still waiting for such refund. However, this is not the worst part. The worst part is that I'm still driving with temporary plates because they never completed the process on their end and the *** has not issue plates for my vehicle yet. I went to my local *** office and told them about my situation to what they said there is nothing they can do if the dealer does not complete the process. I have 5 days left before my temporary tags expire and I'm not sure what to do.

  Business Response

  Date: 03/13/2024

  To whom it may concern, 
  Our Dealership has all new Management and mostly new employees. Dealership has a new General Manager, Sale Manager and Salesperson.  Customers will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our dealership with the best customer service possible.
  Please let me know if you have any questions. 
  Thank you 
  Rosie
  
  
  
  

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a $100K truck in early December and were told it had specified items or that items that the truck did not have could be added later if we wanted. We believe him since the truck was sitting in the showroom and cost more than most trucks on the lot. We bought the truck after asking question and being told one thing just to drive it home and find out it does not have item's we were told it came with. Such as heated seats, LED exterior lighting and the remote remote start. We called the dealership the following morning and speak with the Saleman who told us the car had those items included/or could be added and was told to just come in the following weekend and would get it worked out. So, we did and found out the items we wanted to add did not have the ability to be added as like we were told by ******. So the ** for the sales steps in and states if I agreed to pay for the parts they would pay for the labor to get installed the items we could get and sorry about the others we can't. Because of that they would pay and install for the remote start. I wasnt happy but it was better than nothing. **** quotes me **** for the heated seats with leather and another 500 to 700 for the LED lights and provided a rental. You can see the text messages that are time stamped to my wife moments after **** and myself spoke.I pick my truck up today (which is a week longer than was told) and no remote start was added, they did the heated leather seats, Led package and then are now billing me for the install of the running boards i purchased at time of sale. Which you would think the installation should be covered when a price is included into an auto load. But not these guys. I am looking to pay what Knight quoted me which is backed up by text messages to my wife on days i spoke to Dodge. I was never provided a written quote only ***** verbal. So I would expect anyone to have sticker shock after my quote more than doubled and did not get everything i was promised.

  Customer Answer

  Date: 02/02/2023

  No we have not been contacted to get this resolved by the dealership. They are refusing to return calls.

  Business Response

  Date: 03/13/2024

  To whom it may concern, 
  Our Dealership has all new Management and mostly new employees. Dealership has a new General Manager, Sale Manager and Salesperson.  Customers will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our dealership with the best customer service possible.
  Please let me know if you have any questions. 
  Thank you 
  Rosie
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased an oil-service package thru the previous dealership (**********) which included 3 oil changes. I had used one & had 2 more left. I made an appointment for an oil-change thru the new dealership's website (Knight Claremont), the cost came up as $0 likely because I have the service package. I showed up for my appointment and ************** (service person) told me they would not honor the service package & I would have to pay the difference of ~$55. I contacted Ram/Dodge/Jeep customer service & was told Knight dealership should honor the contract. Poor customer service.

  Business Response

  Date: 03/13/2024

  To whom it may concern, 
  Our Dealership has all new Management and mostly new employees. Dealership has a new Parts and Service Director, new Shop *******, new technician and new advisors. Customers will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our service drive with a safe vehicle. 
  Please let me know if you have any questions. 
  Thank you 
  **********;
  
  

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my jeep to this dealership (formally named **********'s) and now called Knight's Claremont Chrysler, Dodge & Jeep dealership for a service which was an oil change the technician who performed this stripped my oil pan bolt resulting in another Jeep dealership replacing my whole oil pan but the original dealership refuses to reimburse me for the oil change service of 106.85 and I had to get a rental car which was 150.00. I've tried on several attempts to get this resolved with the service manager ******. He kept on insisting that I might have got another oil change from another dealer since then and they supposedly did the damage. He was very rude and insulting. I've called multiple times to speak with the general manager ****** and he has not called me back. I'm looking to get the reimbursement of 106.85 plus the 150.00 for the rental car due to them being the main reason behind my damage.

  Business Response

  Date: 09/19/2022

  Dealership sold to Knight Auto Group on 6/14/22.
  John Elway's Claremont CDJR is no longer in business.

  Customer Answer

  Date: 09/26/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The same technician works there and the same advisor who assisted me is there. The company might have been sold but I verified the same people involved in the matter of damaging my car. I would like this dealership to take ownership. Service manager hector made me feel stupid, the GM Blaine never called me to follow up. This matter makes it very disturbing that a dealership can damage a consumers car and get away with it.

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/09/19) */ Dealership sold to Knight Auto Group on 6/14/22. **********'s Claremont CDJR is no longer in business. Consumer Response /* (3000, 7, 2022/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The same technician works there and the same advisor who assisted me is there. The company might have been sold but I verified the same people involved in the matter of damaging my car. I would like this dealership to take ownership. Service manager hector made me feel stupid, the GM ****** never called me to follow up. This matter makes it very disturbing that a dealership can damage a consumers car and get away with it.

  Business Response

  Date: 03/13/2024

  To whom it may concern, 
  Our Dealership has all new Management and mostly new employees. Dealership has a new Parts and Service Director, new Shop foreman, new technician and new advisors. Customer will not run into any of these issues moving forward. We put our customers first and want to make sure you leave our service drive with a safe vehicle. 
  Please let me know if you have any questions. 
  Thank you 
  Rosie