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Business Profile

Womens Clothing

Papaya Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for Papaya Clothing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Papaya Clothing has 5 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recent purchase from this company resulted in poor quality, ill fitting (sizing incorrect) items. I paid $180 for these 5 itemsSCAM!! Do not purchase from them. They claim they will reimburse me $136 only: thats their final offer. They dont follow their own return policy. They gave me a ***** address to return them haha! They havent refunded me yetlikely wont. Buyers BEWARE!

    • Initial Complaint

      Date:09/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/06/2023 I ordered a dress from an online company, ******. They debited my PayPal acct $54.97. When I received the dress it was nothing like the pictures in the advertisement. I contacted them via email for return and refund information. They will not accept returns and offered me a $15.00 refund! I refused that initial offer, so they offered a $25.00 refund. That is unacceptable, I paid twice that!! This is a clear example of deceptive trade and this company needs to be held accountable!

    • Initial Complaint

      Date:07/14/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 3 items. Kept 2 of 3 items. Order #******* Cannot get through to either of phone numbers listed. Received 2 different replies. I could either accept $15 or $20 for the dress and keep it. Not interested in that selection! This is NOT let s make a deal. Want a full refund!! Then I was told I could mail it back myself to the ********************!! What kind of legitimate clothing is this?? Please respond so this issue can be taken care of immediately! ***********************. ***********************

    • Initial Complaint

      Date:04/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased clothing totaling $164.30. It took almost a month to receive even though I was charged right away and I did not receive an invoice or packing slip. The problem is I dont like any of the merchandise but Papaya will not give me a return address so I can return the items. Instead they offered for me to keep the clothing & only take $32 for compensation. This is not acceptable. I should be able to return my items with a full refund.

    • Initial Complaint

      Date:04/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was 4/6/23. Ordered 3 shirts from ****** at a total of $107.97. Shirts were never delivered and keep getting the runaround from customer service. Tracking # **************************. The tracking status has been the same for 17 days. I don't believe this is a legit company and I think I have been scammed. Just want to save everyone else from buying from them.

    • Initial Complaint

      Date:04/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought clothing from Papaya Clothing. They will accept returns for money back and I asked that they replace 2 items with another size and they are charging me shipping. I sent emails from 2 different addresses b/c they do not respond. On one email they offered to refund ***** and asked that I pay 15 shipping to get the 2 new sizes. On the other they offered 12 dollar refund and asked that I pay 17 dollars shipping. I would like a refund on 2 shirts and replacement of 2 shirts. I will pay shipping to send items back.

    • Initial Complaint

      Date:03/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 4, 2023, at around 7ish, my sister, son, and I walked inside the store and saw a rack that stated it was 80% off. The rack only had jeans and the original price along with the orange tag stated $26.99. Now 80% of $26.99 is **** before taxes and thats rounding. Now we stayed a bit longer looking at other items, but when it came to check out, the lady told me the total was $9.35. I asked her if she had applied the 80% off and she stated yes. I bought the product and noticed she had put 60% off original price and then did a 20% off the 60% discounted priced. I told her that was not 80% of $26.99. Now Im here complaining because they are false advertising inside the store. If it was going to be 60% off plus 20% off discounted price and they were advertising that, I would be complaining. I just would like to receive my $3.96 back and for them to either change the tag, discount the pants with the orange tag to the 60% discount and then add a sign that states additional 20% off because the way they are doing the sign is false advertising. You can literally go to any store and it states how their discounts are, they need to do the same! Thats all, thank you .

    • Initial Complaint

      Date:01/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on Nov 19th, and never received my package. It was $54.it was a Christmas sweater.

      Business Response

      Date: 01/26/2023

      Based on the information you have provided, your order was not placed with our company. We are Papaya Clothing, you might be trying to get a hold of a company by the name of ******. We are not associated with ******, we are a completely different company with a different website.

      Our company website: papayaclothing.com

      ****** website: ******.com

      You can find their contact information on their website. We hope this information helps.

      *In addition, we have also tried to contact ****** with no response as we have been receiving inquires from many of their customers.


      Kind regards,

      Papaya Clothing

    Papaya Clothing is NOT a BBB Accredited Business.

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