Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Calpak Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Calpak Corporation

      1700 S Wilmington Ave Compton, CA 90220-5116

    • Calpak Corporation

      22825 Lockness Avenue Torrance, CA 90501

    Business ProfileforCalpak Corporation

    Business Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Calpak Corporation has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Calpak Corporation

        1700 S Wilmington Ave Compton, CA 90220-5116

      • Calpak Corporation

        22825 Lockness Avenue Torrance, CA 90501

      Location of This Business
      1700 S Wilmington Ave, Compton, CA 90220-5116
      Years in Business:
      15
      Business Started:
      1/1/2009
      Business Management
      • Customer Service
      Contact Information

      Principal

      • Customer Service

      Customer Contact

      • Customer Service

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/24/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      CalPaks Deceitful Return Policy and ************************ *********************** return policy is a scam. They shamelessly charge $11.99 for returns, which is outrageous on its own. Their website deceitfully claims you can return multiple items in one package for the return fee, but conveniently leaves out that this doesnt apply to multiple orders. This omission is a deliberate attempt to mislead customers.This is a blatant money grab.Their policy is ludicrous why should anyone be charged extra to return multiple items from the same order in one package in the first place? **************** was an absolute nightmare. They were flippant, avoidant, and outright refused to acknowledge the absurdity and deceitfulness of their policy. Their dismissive and unprofessional behavior was infuriating.Stay far away from CalPak. Their return policy is a rip-off, and their customer service is atrocious - and the bags are poorly constructed. Dont waste your time or money on this dishonest company.

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      jessica m

      1 star

      04/29/2024

      Terrible quality and terrible customer service. Bought a backpack for my mom for Christmas 2023 - she uses the backpack to go from home to work and back home (putting only a laptop and cords in there)...she doesn't travel. The bag ripped once in march - reached out to the company and I was still under th eyear warrenty so they sent me a new backpack. One month later, it did it again in the same place. I emailed them and told them i wanted my money back but they said there was nothing they could do past the 30 day return window but could send me yet again another bag. I told them i don't want their bag and I don't want to keep sending something back and forth because of poor quality. Unfortunately because I'm past the dispute window on my credit card looks like I'll be getting another new backpack every month until my warranty runs out. DON'T BUY FROM THIS COMPANY!

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.