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          Bay Alarm Medical has 1 locations, listed below.

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            Business ProfileBay Alarm Medical

            Medical Alarms
            BBB accredited business

            Contact Information

            1140 Galaxy Way Ste 150

            Concord, CA 94520-5774

            Visit Website
            (877) 522-9633

            Business hours

            6:00 AM - 6:00 PM
            Business Hours
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            8:00 AM - 4:30 PM
            8:00 AM - 4:30 PM

            See Additional Hours

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            Customer Reviews

            4.3/5

            Average of 139 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/27/2009

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Bay Alarm Medical offers medical alert services for those who are at risk of falling, fainting, or want to take precaution for any other reason.

            Business Details

            Location of This Business
            1140 Galaxy Way Ste 150, Concord, CA 94520-5774
            BBB File Opened:
            2/27/2009
            Years in Business:
            17
            Business Started:
            1/1/2007
            Business Started Locally:
            1/1/2007
            Business Incorporated:
            7/11/2008
            Accredited Since:
            2/27/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            500
            Hours of Operation

            Primary

            M:
            6:00 AM - 6:00 PM
            T:
            6:00 AM - 6:00 PM
            W:
            6:00 AM - 6:00 PM
            Th:
            6:00 AM - 6:00 PM
            F:
            6:00 AM - 6:00 PM
            Sa:
            8:00 AM - 4:30 PM
            Su:
            8:00 AM - 4:30 PM

            Sales

            M:
            6:00 AM - 5:00 PM
            T:
            6:00 AM - 5:00 PM
            W:
            6:00 AM - 5:00 PM
            Th:
            6:00 AM - 5:00 PM
            F:
            6:00 AM - 5:00 PM
            Sa:
            8:00 AM - 4:30 PM
            Su:
            8:00 AM - 4:30 PM
            Business Management
            • Ms. Ingrid Lopez, Customer Service Supervisor
            Contact Information

            Customer Contact

            • Ms. Ingrid Lopez, Customer Service Supervisor
            Additional Contact Information

            Fax Numbers

            • (925) 808-4328
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Here is my original report:Bay Alarm Medical returned the payment and then said the payment was late due to the payment being submitted in a check. This medical company provides 24/7 medical monitoring of mostly elderly people. When spoken to on the phone, they reported they were "going green". When the check was returned via mail, the letter said they required a $30 processing fee to pay by check on top of the actual payment. Many elderly people do not have credit cards! This is discrimination and unethical business practices for a company that deals with elderly people who mostly pay by check.I returned the equipment and had it tracked with the final payment to BayMedical in the box. This week my check was returned along with a $52.90 fee to close the account. Now they are trying to extort $20 for a service that was completely paid for in full.
            Read More
            Read 19 More Complaints

            Customer Reviews

            139 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nancy S

            05/23/2024

            Terrible service. Agents cant solve problems and refuse to connect you with a supervisor. Equipment is cheap, and has broken three times in less than two years. This company tries to charge you to replace their broken equipment. Fall detectors are unreliable, because they wont charge fully, yet the company refuses to replace them even though a fall that is not detected could be a life or death matter.
            Read 138 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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