Complaints

This profile includes complaints for United Legal Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Legal Group

  Corona, CA 92879-1379

• 

  United Legal Group

  PO Box 890130 Temecula, CA 92589-0130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call from United Legal at ************ stating there is a claim against me with claim number ****** stating they are in the process of serving a notice to my residence in ************** and they did not disclose what firm they are representing and asking for personal identifiable information with my date of birth and social security number. I didnt feel comfortable disclosing this information to this agecy. I want to know if this firm is legal. do they work for ************** and are they authorized to serve any type of documents.

  Business Response

  Date: 06/11/2025

  Hello *************** *******,
  
  Thank you for bringing this matter to our attention.
  
  We understand the seriousness of the issue raised, and we want to clarify that we take such reports very seriously. After checking our internal records, we do not have any account or case on file for ***** *******. Additionally, the numbers ************ as well as the claim number ****** serving in **************, are not associated with our organization.
  
  It appears that our company, United Legal Group, has been misrepresented.
  
  If theres anything else we can assist you with, please dont hesitate to reach out.
  
  Sincerely,

  Dispute Department

  United Legal Group

  Customer Answer

  Date: 06/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call on 06/9/2025 from a woman that goes by the name of ******* from United Legal Group. In her voicemail she left, she stated she was calling in regards to a pending civil complaint. This civil complaint is scheduled to be filed out of Pend Orielle County and the case number is CV340133. Se then proceeded to state that there was a failure to respond to a 30 day notice that was mailed to the address on file. If I have any concerns or questions regarding this matter please call ************. The call came from the following number as well ************. I am not sure what ******* is referring to, as I never received any type of letter in the mail. In addition to calling me, she called and left voicemails with my mother and ex husband.

  Business Response

  Date: 06/10/2025

  Hello **************** ******,
  
  Thank you for bringing this matter to our attention.
  
  We understand the seriousness of the issue raised, and we want to clarify that we take such reports very seriously. After checking our internal records, we do not have any account or case on file for ****** ******, nor do we have any employee by the name *******. Additionally, the numbers ************ and ************, as well as the case number CV340133 filed in ******************, are not associated with our organization.
  
  It appears that our company, United Legal Group, has been misrepresented.
  
  If theres anything else we can assist you with, please dont hesitate to reach out.

  Customer Answer

  Date: 06/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was left this voicemail after they called my parents. Threatening that I have a civil matter and they need to find me immediately. No one has attempted to serve me or mail anything. Also the voicemail is very threatening. I called twice and **** **** up on me. ******** to ****** ******* reaching out to you here today in regards to a claim number of KS276494 that is in the process of being filed with your information attached since I was unable to reach you here ******** I've been instructed to contact your employer reach out to your associates as it look like a likely place you'll be located you do have the option of contacting the office in your claim however once it has been released that option will be forfeited the number that is provided ************ this is considered a notification call you've been notified and you will be located unless I am informed otherwise

  Business Response

  Date: 05/29/2025

  Hello Ms. ************************* you for bringing this matter to our attention.
  
  We understand the seriousness of the concern youve raised, and we want to clarify that we take such issues with the utmost importance. After reviewing the information provided, we can confirm that United Legal Group has no record associated with your name, the claim number KS276494, or the phone number ************.
  
  It appears our company may have been misidentified or misrepresented. We want to assure you that we are not involved in this matter.
  
  If theres anything further we can do to assist, please feel free to let us know.
  
  We hope this issue is resolved swiftly and in your favor.
  
  Sincerely,
  Dispute Department

  *************************************************************

• Initial Complaint

  Date:05/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call on 05/29/2025 from a gentleman that goes by the name of ******** ****** from United Legal Group. In his voicemail he left, he stated he was calling in regards to a pending civil complaint. This civil complaint is scheduled to be filed out of *********** and the case number is CV360881. He then proceeded to state that there was a failure to respond to a 30 day notice that was mailed to the address on file. If I have any concerns or questions regarding this matter please call ************. The call came from the following number as well ************. I am not sure what ******** is referring to, as I never received any type of letter in the mail.

  Business Response

  Date: 05/29/2025

  Hello *************** ******,
  
  Thank you for bringing this matter to our attention.
  
  We understand the seriousness of the issue raised, and we want to clarify that we take such reports very seriously. After checking our internal records, we do not have any account or case on file for ***** ******, nor do we have any employee by the name ******** ******. Additionally, the numbers ************ and ************, as well as the case number CV360881, are not associated with our organization.
  
  It appears that our company, United Legal Group, has been misrepresented.
  
  If theres anything else we can assist you with, please dont hesitate to reach out.

   

  Sincerely,

  Dispute Department

  *************************************************************

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/14/2025 at 10:04 am ****** from United Legal Group called me and left a voice mail about a pending civil complaint (CV *******) because it was reported that I never responded to the 30 day notice they said I was sent. After listening to the voice mail I called the return # ************ and was informed that I had an (original source) Capitol One debt of $4500.00 from 2011 and that they were filing a complaint with Mesa County. I explained to them I never received any 30 day notice. And I wasn't aware of any debt. I explained that I didn't have any credit cards and haven't had any for as long as I can remember, at least 20 or so years ago. She had my personal info, name, birth date, address and kept telling me the debt was from 2011. I kept telling her I knew nothing about $4500 debt from 2011 and that I was 64 was concerned whether this might be a scam. Because I'm 64 and on SSDI my son ****** called Meas County Court Clerk and he was told there was no CV # ******* complaint and to try back on 5/15/2025.

  Business Response

  Date: 05/15/2025

  Hello Mr.****** ********************* you for bringing this matter to our attention.
  
  We understand the seriousness of the matter you're facing, and we want to clarify that we take such issues with the utmost importance. Based on the details you've shared, it appears that the phone number ************ and claim ID you provided may not be associated with our company, as we do not have any records of a civil matter involving the civil complaint (CV 336-436)  or any related loan of $4500.
  
  Thus, based on our review, we can confirm that there is no affiliation between this matter and our company. If there is anything else we can assist you with, please don't hesitate to let us know.
  
  We sincerely hope this matter is resolved swiftly and in your favor.

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting harassed from a ****** ********* sbout a debt to call ********** saying that I will be sued if I dont call that number . The number is ****** and associates I asked them for the people that they say I owe they wouldnt give me the info. United legal group is calling all my family members telling my they will file a law suit on me but want give me the info from whom I owe. They have my ss# dob and address.

  Business Response

  Date: 05/14/2025

  Hello Ms. ***** *******,
  
  Thank you for reaching out regarding this matter.
  
  After thoroughly reviewing our records, we found no information related to ***** ******* in our systemthere is no phone number, email, or client under this name. Additionally, we do not have any employee by the name of ****** *********. 
  
  Based on the details you provided, we recommend exercising caution, as this may be a fraudulent attempt to misrepresent our organization. If you believe this was a scam, you may want to report the incident to the appropriate authorities for further investigation.
  
  Please let us know if you need any additional information or assistance.
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company saying there is a civil matter against me for 9000dollars. But if I decide to pay 1000 they will drop this civil suit. It's from cross country back that does not exist it's now citywide financial mortgage company I have never had a ************************************************************************************************* the claim number is CV3211604 they have my date of birth and SSN . They are trying to put a judgement on me thru my payroll at my bank can you please do something for me

  Business Response

  Date: 04/10/2025

  Hello Mr. ****** ******,
  
  Thank you for bringing this matter to our attention.
  
  We understand the seriousness of the matter you're facing, and we want to clarify that we take such issues with the utmost importance. Based on the details you've shared, it appears that the phone numbers and claim ID you provided may not be associated with our company, as we do not have any records of a civil matter involving the claim number CV3211604 or any related loan of $9000.
  
  If there is anything else we can assist you with, please don't hesitate to let us know.
  
  We sincerely hope this matter is resolved swiftly and in your favor.
  
  Sincerely,
  Dispute Department
  United Legal Group
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used United Legal Group to collect the debt. We followed up again this year. ***** at accounting department then said they had settled with our customer for $2,117.48 on 3/24/24 The amount we sent to collections was $2,967.48 for NSF check, and additional unpaid balance.***** said they did not let us know about the collected amount because of computer problems. She then said her manager ******** ****** x332 would issue about $1K to us. We called again because we did not receive any payment. Then, ***** said her manager ******** ****** x332 would not respond to her and still had not issued payment to us. She said he is the only person who would issue the payment.We emailed to manager ******** ****** cc ***** on 3/19/25 and still no response to date.

  Business Response

  Date: 03/31/2025

  Hello,
  
  Thank you for bringing this matter to our attention.
  
  After reviewing the account and speaking with the client, it appears there may have been some misunderstanding regarding the settlement and disbursement process.
  
  The client is mistaken in stating that we settled the account without permission. As outlined in our signed service agreement, United Legal Group is authorized to negotiate and settle accounts at our discretion based on what we determine to be a reasonable and appropriate amount. In this case, the account was settled for $2,100.00 on 3/24/24, in good faith and in accordance with our standard procedures.
  
  A check was issued to the client shortly after the settlement, but it appears it was sent to an outdated or incorrect address. Since the original check was never received, we reissued payment on March 31, 2025, after confirming the correct mailing details during our recent conversation with the client.
  
  We value our relationship with all clients and are committed to resolving any confusion as quickly and transparently as possible. Please feel free to contact us directly with any further questions.
  
  Sincerely,

  Dispute Department

  *************************************************************

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello CFPB, Someone named *** ****** claiming to be an attorney called my place of employment today claiming I am being sued by ****** Cash for a breach of contract and failed to return funds. His accusation is based on alleged loan from Speedy Cash for Dec. 15, 2022. I don't have an outstanding balance or loan with Speedy Cash. According to 15 USC 1692c (a) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt This is an illegal practice and I reported him to FTC as well. I asked for him to send me proof of any pending lawsuit, previous communication from Speedy Cash, or any documents certified mail or email to prove his claim. However, he hung up in my face and said that he would file a lawsuit with Jefferson County. Please assist with this matter because I am not sure if this a scam or if this is legit and an error on Speedy Cash part. Thank you!

  Business Response

  Date: 02/26/2025

  Hello Ms. ***** *****,
  
  Thank you for reaching out.
  
  After reviewing our records, we found no information related to ***** ***** in our systemthere is no phone number, email, or client under this name. Additionally, we do not have any client associated with Speedy Cash, nor do we have an employee named *** ******. We also want to clarify that our company does not claim to be attorneys.
  
  Based on our review, we can confirm that there is no affiliation between this matter and our company.
  
  Please let us know if you have any questions.

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  started using the services of United legal group back in June 2024. one of my customers reached out to inform me that they had paid the payment to United Legal group in April we sent the first ****** we wanted them to work on. I was informed by the customer that they had paid. I reached out to United Legal group to find out about the payment back in Dec 2024 and was told they need 60 days from the time that they recieve the funds. they recieved the funds in November of 2024 so by Jan 2025 it has been 60 at the beginning of February they were just "sending out the check" when I called at the beginning of February. We are almost at the end of February with NO payment recieved & NO Communication from the offices of Untied Legal group. What is interesting is I was reading through the reviews and I am kicking myself for not thinking to read these before signing up with them. I completely agree with all the other review It sounds like a scam.

  Business Response

  Date: 02/25/2025

  Thank you for your feedback. We sincerely apologize for the delay and any inconvenience caused by the payment not reaching you as intended. We remitted a payment in July, but it appears that due to an unforeseen error, it never reached your account. This is not reflective of our standards, and we understand your frustration.
  
  Please be assured that we are taking immediate action to resolve this matter by issuing a replacement check as soon as possible. We are also reviewing our processes to ensure this type of issue does not occur again.
  
  Your trust is important to us, and we value the opportunity to make this right. If you have any further questions or require additional assistance, please contact us.
  
  Thank you for your patience and understanding.
  
  Sincerely,

   

  Dispute Department
  United Legal Group

  *************************************************************