Complaints

This profile includes complaints for United Legal Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Legal Group

  Corona, CA 92879-1379

• 

  United Legal Group

  PO Box 890130 Temecula, CA 92589-0130

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/14/2025 at 10:04 am ****** from United Legal Group called me and left a voice mail about a pending civil complaint (CV *******) because it was reported that I never responded to the 30 day notice they said I was sent. After listening to the voice mail I called the return # ************ and was informed that I had an (original source) Capitol One debt of $4500.00 from 2011 and that they were filing a complaint with Mesa County. I explained to them I never received any 30 day notice. And I wasn't aware of any debt. I explained that I didn't have any credit cards and haven't had any for as long as I can remember, at least 20 or so years ago. She had my personal info, name, birth date, address and kept telling me the debt was from 2011. I kept telling her I knew nothing about $4500 debt from 2011 and that I was 64 was concerned whether this might be a scam. Because I'm 64 and on SSDI my son ****** called Meas County Court Clerk and he was told there was no CV # ******* complaint and to try back on 5/15/2025.

  Business Response

  Date: 05/15/2025

  Hello Mr.****** ********************* you for bringing this matter to our attention.
  
  We understand the seriousness of the matter you're facing, and we want to clarify that we take such issues with the utmost importance. Based on the details you've shared, it appears that the phone number ************ and claim ID you provided may not be associated with our company, as we do not have any records of a civil matter involving the civil complaint (CV 336-436)  or any related loan of $4500.
  
  Thus, based on our review, we can confirm that there is no affiliation between this matter and our company. If there is anything else we can assist you with, please don't hesitate to let us know.
  
  We sincerely hope this matter is resolved swiftly and in your favor.

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keep getting harassed from a ****** ********* sbout a debt to call ********** saying that I will be sued if I dont call that number . The number is ****** and associates I asked them for the people that they say I owe they wouldnt give me the info. United legal group is calling all my family members telling my they will file a law suit on me but want give me the info from whom I owe. They have my ss# dob and address.

  Business Response

  Date: 05/14/2025

  Hello Ms. ***** *******,
  
  Thank you for reaching out regarding this matter.
  
  After thoroughly reviewing our records, we found no information related to ***** ******* in our systemthere is no phone number, email, or client under this name. Additionally, we do not have any employee by the name of ****** *********. 
  
  Based on the details you provided, we recommend exercising caution, as this may be a fraudulent attempt to misrepresent our organization. If you believe this was a scam, you may want to report the incident to the appropriate authorities for further investigation.
  
  Please let us know if you need any additional information or assistance.
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company saying there is a civil matter against me for 9000dollars. But if I decide to pay 1000 they will drop this civil suit. It's from cross country back that does not exist it's now citywide financial mortgage company I have never had a ************************************************************************************************* the claim number is CV3211604 they have my date of birth and SSN . They are trying to put a judgement on me thru my payroll at my bank can you please do something for me

  Business Response

  Date: 04/10/2025

  Hello Mr. ****** ******,
  
  Thank you for bringing this matter to our attention.
  
  We understand the seriousness of the matter you're facing, and we want to clarify that we take such issues with the utmost importance. Based on the details you've shared, it appears that the phone numbers and claim ID you provided may not be associated with our company, as we do not have any records of a civil matter involving the claim number CV3211604 or any related loan of $9000.
  
  If there is anything else we can assist you with, please don't hesitate to let us know.
  
  We sincerely hope this matter is resolved swiftly and in your favor.
  
  Sincerely,
  Dispute Department
  United Legal Group
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used United Legal Group to collect the debt. We followed up again this year. ***** at accounting department then said they had settled with our customer for $2,117.48 on 3/24/24 The amount we sent to collections was $2,967.48 for NSF check, and additional unpaid balance.***** said they did not let us know about the collected amount because of computer problems. She then said her manager ******** ****** x332 would issue about $1K to us. We called again because we did not receive any payment. Then, ***** said her manager ******** ****** x332 would not respond to her and still had not issued payment to us. She said he is the only person who would issue the payment.We emailed to manager ******** ****** cc ***** on 3/19/25 and still no response to date.

  Business Response

  Date: 03/31/2025

  Hello,
  
  Thank you for bringing this matter to our attention.
  
  After reviewing the account and speaking with the client, it appears there may have been some misunderstanding regarding the settlement and disbursement process.
  
  The client is mistaken in stating that we settled the account without permission. As outlined in our signed service agreement, United Legal Group is authorized to negotiate and settle accounts at our discretion based on what we determine to be a reasonable and appropriate amount. In this case, the account was settled for $2,100.00 on 3/24/24, in good faith and in accordance with our standard procedures.
  
  A check was issued to the client shortly after the settlement, but it appears it was sent to an outdated or incorrect address. Since the original check was never received, we reissued payment on March 31, 2025, after confirming the correct mailing details during our recent conversation with the client.
  
  We value our relationship with all clients and are committed to resolving any confusion as quickly and transparently as possible. Please feel free to contact us directly with any further questions.
  
  Sincerely,

  Dispute Department

  *************************************************************

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello CFPB, Someone named *** ****** claiming to be an attorney called my place of employment today claiming I am being sued by ****** Cash for a breach of contract and failed to return funds. His accusation is based on alleged loan from Speedy Cash for Dec. 15, 2022. I don't have an outstanding balance or loan with Speedy Cash. According to 15 USC 1692c (a) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt This is an illegal practice and I reported him to FTC as well. I asked for him to send me proof of any pending lawsuit, previous communication from Speedy Cash, or any documents certified mail or email to prove his claim. However, he hung up in my face and said that he would file a lawsuit with Jefferson County. Please assist with this matter because I am not sure if this a scam or if this is legit and an error on Speedy Cash part. Thank you!

  Business Response

  Date: 02/26/2025

  Hello Ms. ***** *****,
  
  Thank you for reaching out.
  
  After reviewing our records, we found no information related to ***** ***** in our systemthere is no phone number, email, or client under this name. Additionally, we do not have any client associated with Speedy Cash, nor do we have an employee named *** ******. We also want to clarify that our company does not claim to be attorneys.
  
  Based on our review, we can confirm that there is no affiliation between this matter and our company.
  
  Please let us know if you have any questions.

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  started using the services of United legal group back in June 2024. one of my customers reached out to inform me that they had paid the payment to United Legal group in April we sent the first ****** we wanted them to work on. I was informed by the customer that they had paid. I reached out to United Legal group to find out about the payment back in Dec 2024 and was told they need 60 days from the time that they recieve the funds. they recieved the funds in November of 2024 so by Jan 2025 it has been 60 at the beginning of February they were just "sending out the check" when I called at the beginning of February. We are almost at the end of February with NO payment recieved & NO Communication from the offices of Untied Legal group. What is interesting is I was reading through the reviews and I am kicking myself for not thinking to read these before signing up with them. I completely agree with all the other review It sounds like a scam.

  Business Response

  Date: 02/25/2025

  Thank you for your feedback. We sincerely apologize for the delay and any inconvenience caused by the payment not reaching you as intended. We remitted a payment in July, but it appears that due to an unforeseen error, it never reached your account. This is not reflective of our standards, and we understand your frustration.
  
  Please be assured that we are taking immediate action to resolve this matter by issuing a replacement check as soon as possible. We are also reviewing our processes to ensure this type of issue does not occur again.
  
  Your trust is important to us, and we value the opportunity to make this right. If you have any further questions or require additional assistance, please contact us.
  
  Thank you for your patience and understanding.
  
  Sincerely,

   

  Dispute Department
  United Legal Group

  *************************************************************

• Initial Complaint

  Date:02/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.Failure to **************************** Since our engagement with the Company, they have failed to collect any outstanding debts on our behalf, contrary to the terms of our agreement.2.Unjustified Billing: The Company is now attempting to bill us for the amounts they claim they would have collected, despite their failure to deliver on their contractual obligations.3.Misrepresentation as a Law Firm: United Legal Group has presented themselves as a law firm in various communications. This is not only misleading but could constitute a violation of ethical and legal standards.4.Aggressive and Predatory Tactics: Their communication style and methods of interaction with us and others have been unreasonably aggressive and predatory, further eroding trust and professionalism.5.Pattern of Similar Complaints: Upon further research, we discovered numerous complaints and reviews from other businesses and individuals who have experienced similar issues with United Legal Group. This pattern of behavior suggests systemic unethical practices that warrant thorough investigation.

  Business Response

  Date: 03/06/2025

  We appreciate the opportunity to formally respond to the concerns raised by Mr. ******* ******* regarding our services. At United Legal Group, we take all client feedback seriously and would like to provide clarification on the matters outlined in the complaint.
  
  1. Alleged Failure to Perform Contracted Services
  
  As explicitly stated in the service agreement signed by Mr. ******* and ********************* United Legal Group does not guarantee results or the collection of any debts. Debt recovery outcomes are influenced by several external factors, including the debtors financial situation, willingness to cooperate, and legal restrictions.
  Our team has diligently pursued collection efforts on the accounts assigned to us, working within the agreed-upon timeframe. We are more than willing to provide documentation detailing these efforts if needed.
  2. Concerns ********************************************** agreement clearly states that once an account is placed with us for collection, we are authorized to work on it for a defined period. Should the client choose to withdraw or cancel the account, a cancellation fee is applicable, per the terms of the contract.
  All invoices issued are in strict accordance with the signed service agreement, which Mr. ******* acknowledged and agreed to upon engaging our services. We encourage Mr. ******* to review the agreement, and we are available to provide clarification if needed.
  3. Misrepresentation as a Law Firm
  
  United Legal Group has never represented itself as a law firm. Our service agreement explicitly states that we are not a law firm and that we work with independent contracted attorneys when legal intervention is necessary.
  The agreement further clarifies that while we have the option to involve legal counsel, we are not obligated to do so. These terms were clearly disclosed to Mr. ******* and acknowledged upon his signing the contract.
  4. Alleged Aggressive and Predatory Conduct
  
  United Legal Group operates in full compliance with the Fair Debt Collection Practices Act (FDCPA) and all other applicable laws and regulations.
  We take professionalism very seriously and aim to ensure that all communications are respectful and compliant. If Mr. ******* has specific documentation or evidence of any behavior he believes to be aggressive, we encourage him to provide that information so we can review and address it appropriately.
  5. Allegations of a Pattern of Similar Complaints
  
  While we recognize that some clients may not always be satisfied with the outcome of collection efforts, we firmly reject the notion of any systemic unethical or predatory practices within our organization.
  United Legal Group adheres strictly to industry standards, regulatory requirements, and the commitments outlined in our contracts. We encourage all clients to communicate concerns directly with us so we can work toward a resolution.
  We remain committed to ethical and professional business practices. We also welcome Mr. ******* to contact us directly should he wish to discuss this matter further and work toward a resolution aligned with the terms of his signed agreement.
  
  --

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024 I hired *** to collect a debt from a client. I am a handyman, and the client is refusing to pay his bill due. I didnt hear any updates from ***, so 6 months later, in October, I filed a complaint in Small Claims. At that time, my client responded that he already paid the ****************** I called ULG and basically got nowhere. They admit that 7 months earlier they received a payment, without ever contacting me about the settlement amount, but had no explanation about why I was never contacted about this. When asked where my payment was, they said I cant get it until my client signed a release form. 7 months later?????Im still waiting for my check. I called *** again, and was told the manager needs to sign off on this, but they are on vacation. Im supposed to call back next month. Its almost a year later. And then!!!!!! They are not only keeping 1/2 the payment from my client, but also charged me a $200 convenience fee. The judge in my court case said this company sounds shady. ******.

  Business Response

  Date: 02/19/2025

  Hello Mr. **** *****,
  
  Thank you for reaching out regarding your account. We understand your frustration and would like to clarify the process based on the agreement you signed with us.
  
  Legal & Financial Assignment: Per the terms of our agreement, once an account is placed with ULG, the legal and financial rights are assigned to us, meaning any legal action, including Small Claims filings, must be authorized by ULG. Any lawsuits should be filed under **** name unless expressly agreed upon by both parties. Filing a claim independently without authorization contradicts the terms of the signed agreement.
  
  Case Updates: While we do not provide automatic updates for all accounts due to the volume of cases we handle, we do provide updates when a client calls in for a status check. In this case, updates were provided when you reached out.
  
  Payment Processing & Account Closure: Even if a payment was received months ago, our obligation to remit payment to you is based on the official closing of the account. A payment does not automatically close the account; it requires the debtor to complete and sign a Debit Card Authorization Form and other necessary documents to ensure the transaction is finalized. This is to prevent disputes where a debtor later reverses the payment.
  
  Payment Timeline: Our agreement clearly states that payments will be remitted within 60 days of the account officially closing, which includes securing all required debtor documentation. In this case, the necessary forms were signed and finalized on February 12, 2025only a week ago. Your payment is being processed accordingly, in line with the terms of our agreement.
  
  Fees & Charges: The fees deducted, including the convenience fee, are outlined in the agreement you signed upon engaging our services.
  
  We encourage you to review your signed agreement to better understand the terms and conditions. If you have any further questions, please contact us, and we will be happy to assist you.

  Customer Answer

  Date: 02/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls multiple times a day for a debt that does not belong to me. They use spoofed numbers to get around my call blocking, I have hundreds of numbers from them. The debt is not mine.

  Business Response

  Date: 02/05/2025

  Dear Ms. ******* ****,
  
  We appreciate you reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced.After reviewing your concern, we have confirmed that your number was incorrectly associated with our system.
  
  Please be assured that we will promptly remove your number from our records to ensure you no longer receive any calls from us. If you happen to receive any further calls, please let us know so we can address the issue immediately.
  
  We value your time and appreciate your patience. If you have any further questions or concerns, please feel free to reach out.
  Should you require further information or documentation, please do not hesitate to contact us at *************************************************************
  
  Sincerely,
  
  Dispute Department
  United Legal Group
  *************************************************************

  Customer Answer

  Date: 02/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office hired *** to collect on outstanding balances for our office. Two of our patients paid their outstanding balances to ULG. Patient 1 paid her balance 11/03/2023, patient 2 paid her balance on 07/29/2024. I called and spoke with ****** on several occasions to get an update of when we would receive our funds. At first I was told that special forms needed to be signed by our patients in order for them to release the funds to us, so I had the patients fill out the forms. ****** stated that the forms were received and that they would be releasing the funds to us. I followed up on 10/21/24 and 10/23/24, both times I was told that the check was on its way. Still have not received a single payment. I feel that this company is a scam.

  Business Response

  Date: 12/13/2024

  Dear Claimant,
  
  Thank you for providing us with the opportunity to address the concerns raised by Ms. ***** ***** regarding her experience with United Legal Group (ULG). We value our clients and are committed to resolving this matter quickly and effectively.
  Response to the Complaint:
  
  1.Past Payments:
  -We would like to clarify that payments have been sent to ***************** in the past, and we have confirmation that these checks were successfully cashed. This demonstrates that we have honored our financial obligations under the agreement and consistently operated in good faith.
  2.Recent Account Closure:
  -The accounts referenced in the complaint were officially closed in September 2024, and, as outlined in our agreement, we have up to 60 days from the date of closure to process and send final payments.
  3.Payment Processing:
  -We processed the check for the outstanding balance on 10/21/2024 and mailed it to the address on file. However, it appears the check was not received by ****************** We deeply regret any inconvenience this may have caused and are committed to resolving this oversight promptly.
  4.Resolution Plan:
  -To ensure the funds reach ***************** without further delay, we are issuing a replacement check immediately and will send it via mail.
  5.Addressing the Concern About Our Integrity:
  -We are committed to maintaining the trust of our clients. Given our track record of successfully sending payments to ***************** in the past, we are unsure why there is a perception that our company is operating improperly or as a scam. We assure Ms. ***** and the BBB that United Legal Group operates with integrity and professionalism, and we remain committed to resolving any concerns.
  
  We sincerely apologize for any frustration caused by this delay and will work to ensure that Ms. ***** receives her funds without further issues. Should there be any additional questions or concerns, please do not hesitate to contact us directly.
  

  Customer Answer

  Date: 12/18/2024

  While you did send payments promptly in the past, it seems that the last year maybe there have been some changes within your company that are negatively impacting your integrity. I did finally receive the payment that prompted this complaint, but only after filling the complaint. As I stated in my complaint, I had to call several times about our payments and still nothing was done until I contacted the BBB. Even if the accounts were actually closed in September 2024, we did not receive payment within the 60 days. I was told on several occasions that a check was being mailed, even before October 2024, and never received anything until the BBB was involved.