ComplaintsforTidy.com
Cleaning Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
the company has folks that distribute flyers throughout the neighborhood for cleaning services...The are tresspassing on our subject properties and liter with the wasteful flyers...they seem very sleazy since they do not offer a phone number.Initial Complaint
04/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
DO NOT USE THIS SERVICE! On Thursday 2 Spanish speaking cleaners came to our home for a 4 hour cleaning job. After 30 mins they came and told me they had the wrong home and literally ran out of my home everything out of place. Luckily my partner said something wasn't right and check our jewelry and the cleaners stole 2 Cartier rings, a gold watch, and 2 gold bracelets. I had no way to contact the company except for email and they refused to help and sent me a link saying they aren't responsible for theft. All we could do is file a police report. This company is a joke. Please protect your family and stuff and don't allow these people into your homes.Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In March, I purchased a Groupon for $53.10 for a two hour house cleaning service from *********. On April 15, 2024 a cleaner arrived to perform the cleaning service. I noticed she was spending an inordinate amount of time on a half bathroom. After an hour, I told her that I hoped she would be able to finish in the allowed time. She told me that she is very thorough and would stay late if she had to and that I would not be charged for the extra hour. I told her that I would like for her to just be here for the two hours and to adjust her cleaning as necessary and that I could not authorize more time. She left about an hour after the allowed time but I am not sure. I was busy with other duties and did not realize it. I went to the restroom and when I came out she was gone. Today I was informed by Cozy maid that I am being charged $36.75 for the extra time that I did not authorize. I was unable to contact them but I emailed them.Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A cleaner from Tidy cleaned my house and stole a debit card, cash, a social security card, a birth certificate, and a wedding ring.Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son paid $200 for a four hour deep cleaning as a present to me because Id been in the hospital with his severely disabled sister 13 times since April for up to two weeks at a time. The cleaning woman showed up with a second person and said it would only be for 2 hours because there was two of them, even though this was never mentioned or agreed to. After doing an absolutely dismal job that didnt include even rudimentary adherence to the agreement, they left after 90 minutes. I attempted to contact them at the number I was given and got a reply that there was a problem and the message could not be sent.Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired Tidy for a 2 person 4 hour cleaning on 12-5-2023. Both workers showed up an hour late and on of them brought a man with her to help. After they all got there and got started my wife and I decided to step out for lunch. We returned home a little less than an hour later and when we arrived the one worker said that the other two had left. They told her that they had made arrangements with my wife for them to leave which was a lie and made us suspicious. We went and checked our jewelry and sure enough it was gone! Approximately $10,000 worth of jewelry which included a ring taken from our 20 month old daughters room! Literally stealing from a baby! After finally getting in touch with Tidy all they did was give me the false information on the person and offer me a refund for the cleaning (which we never got because of all the cops and whatnot at the house) ************ is a disgrace which gets exploited to gain access into peoples homes under *** false pretenses and then criminals do or take whatever they please with no apparent repercussions. Pathetic, 0 stars! Something needs to be done and a lawsuit at the very least needs to happen.Initial Complaint
12/04/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
TIDY Cleaners stole my wedding ring during a cleaning this past Friday. Weve filed a police report for grand theft. Weve not been able to track down the cleaners who took it. The cleaners information that TIDY gave us seems to be inaccurate. Anyone can sign up to be a TIDY cleaner and TIDY doesnt require background checks for the cleaners signing up. Multiple thefts have occurred. Criminals are being sent into peoples houses through this app. TIDY insists they are not responsible for thefts and any instances should be dealt directly with the cleaners, even though theyve provided us with false information about our cleaner. The only means of communication TIDY willing to do (including with the police) is through their concierge email. DO NOT USE TIDY.Initial Complaint
12/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I signed on for Tidy to clean my apartment this summer. I signed up for once a month and had a couple of decent, not great, cleaning. This last one was horrible and the dispute process is even worse. I am signed up for 1 person to clean 980 sq ft apartment. All I need is the bathrooms cleaned and the kitchen, vacuum and light dust. He texted me prior to showing up asking if he could bring a second person. I said yes. I left, when I returned in about 1.5 hours the place was not cleaned and they were gone. I asked for 75% refund and they only offered 10% saying they left for inconvenience. No idea what that means, but they did not touch the 2nd bathroom, didn't vacuum and did not dust anything.Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Tidy to come to clean our home. We asked for a female only and 1 person for 2.5 hours of cleaning. They arrived 1 hour early for the service. When she arrived, she asked if she could bring another person and they would finish within 1 hour, 15 minutes. I agreed since she was already there. They seemed to do a fine enough job... they only spoke Spanish, and so thankfully I knew how to communicate with them. Before they arrived, I made sure to put away all valuables. When they left, I immediately checked a drawer and found that my husbands watch ($10,000) had been stolen which I am 100% certain was in the drawer as I had just put it there. I contacted the woman immediately; I contacted her boss, and I contacted Tidy but no one would answer me. Tidy's only reply was that they don't cover theft. DO NOT USE THIS SERVICE. I feel so horribly scammed. I was at home the entire time they were here. it was a young woman named "*******" and a man named "*****". Though when I asked his name, he seemed very reluctant to share his name. There is a picture of him online from a yelp review (he apparently left his watch at a home) and he had given a different name. Such a huge scam.Initial Complaint
11/28/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I hired move-out cleaners through tidy.com for November 16th, 2023. We paid for 2 cleaners for 4 hours each. The first cleaner arrived early and we had to use a translation app in order to communicate since she only spoke Russian, and the second cleaner arrived 45 minutes late. Also, there's no way to contact the cleaners unless it's within 30 minutes of your scheduled start time, so I wasn't able to contact them to request a reschedule due to schedule changes.As mentioned, we hired these cleaners for a move-out clean and I wrote down everything that needed to be done within the tidy.com app as I was instructed to do so. The instructions were fairly simple and straightforward for a move-out clean: sweep/mop the floors, clean the bathrooms, clean out the closets, etc. We specifically requested that they wipe down and clean any scuffs or marks on the walls.When we returned to the property after the cleaners left, we were gobsmacked. The walls were untouched, they didn't clean the closets or closet floors at all, and it basically just looked like something I could have done myself in an hour. We paid hundreds of dollars for the cleaners to do a thorough move-out clean and they didn't even follow the instructions we left in the app.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
56 total complaints in the last 3 years.
22 complaints closed in the last 12 months.