ComplaintsforTidy.com
Cleaning Services
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 10 Nov 23, I scheduled a cleaning with TIDY for 15 Nov 23 because they were recommended by American Home Shield. I was supposed to be notified when a "Pro" was assigned to my job. I was not, and on 13 Nov 23, I get both an email and a text that my "Pro" ******* was no longer available, *********** has a canned apology and gave me a credit on their account (not a refund to my credit card) offered a 10 dollar credit (only if I rebook, however). I tried to go to the website to request a different ":Pro" but the website wouldn't work. 1 day later I was able to try to book for a second time - listing 3 separate times since the email from the company said I hadn't listed any alternatives - and the appear to only give you the current week to book. Again, I was supposed to be notified when a "Pro" was assigned to my job. I was not, and on 21 Nov 23, I get both an email and a text that my "Pro" ******* was no longer available, and again with the canned apology and a 5 dollar credit but again only to their account, not my credit card. When I tried to email the company and when I tried to ask for another person or rebook, the website times out and there is no other way to get in touch with them.Initial Complaint
11/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I used Tidy twice to hire house cleaners. The first time I paid for a 4 hour cleaning service for 1 person. 2 people arrived and did not stay 2 hours. They did a terrible job cleaning and so we blocked them from coming to our house again and filed a complaint with tidy. They did nothing. We tried a second 2.5 hour clean and it was much better. However, when we went to check our jewelry case yesterday we noticed $1,500 had been stolen by (we believe) the first cleaner, though the second could have possibly done this as well. We have reached out to Tidy without a response. 6 days ago another woman posted on ****** saying that her husbands wedding ring was stolen when she hired Tidy cleaners (also a couple). Tidy claims they are not responsible for the thefts committed by their employees, but they are the one hiring these individuals. They are clearly not background checking their employees and allowing their services to be a robbery scam.Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tidy cleaning service sent a cleaner to my home who ended up stealing a rolex watch with a value of $20,000. Tidy told me they have GPS tracking and oversight into their trusted network of cleaners. However, as it turns out, they cannot even give me a name for the person who committed grand theft in my home. The only information they have given me is the name for the manager of this third party cleaning service who sent the cleaner to my home.Initial Complaint
11/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They charged me for a scheduled cleaning which never took place and was cancelled well in advance. I am disputing it because 1) They never completed the services which they charged me in full for, 2) I never agreed or accepted any terms of service stating that I had to cancel within a particular time period. 3) I never gave them authorization to charge this card as I changed the card and was charged over two months later after the services were scheduled AND after receiving an email stating they could not charge my card and therefore telling me that there would not be any further attempts at any charges on the card, yet they charged the card MONTHS later. I can-celled the transactions with the merchant. I cancelled on 6/12/2023. I was CHARGED fees for cleaning that never occurred on AUGUST 15TH, 2023. About TWO months after. Also I only booked ONE cleaning they are claiming I booked TWO and I did not. They have an automated booking system which may have done so but I never initiated any such second cleaning.Also, the merchant agreed to give me a credit for the late fees but instead has told me I must use their service again to get the credit. See attached proof of the credits which were never credited back to my card.I do not owe this, for a service I cancelled well ahead of time AND was charged for months after receiving the attached letter stating that they wouldnt be charging me any further.Initial Complaint
10/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I booked a cleaning service on the merchants website on Thursday 10/5 for service on Friday 10/6. The website quoted the price of service for $138. The company then charged $207 after the job was complete, and when questioned, they said it was a same day fee that was shown before I requested service. It was not shown. They say their policy for "same day" fees means anything booked with less than 24 hours notice, but their website allows booking for service in under 24 hours without adding the same day fee to the quoted price. I would not have approved the charge had they disclosed it before booking. Their website is either designed to intentionally deceive, or it is not working as they say it does. I did not and would not have authorized the $69 same day fee since it was not disclosed and not at all obvious since it was, in fact, booked for the following day. Since the fee was never disclosed during the booking process, that is a fraudulent charge.As you can see from the attached screenshot, the mobile website again quoted me a price of $138 for a cleaning job that starts less than 24 hours after booking (Sunday late-morning booking for an early Monday job). They deny this is the case, but it's pretty clear the website is designed to hide this fee.Initial Complaint
10/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tidy sent a new cleaner to my house and the cleaner ended up stealing thousands of dollars in cash from multiple bedrooms. When I contacted Tidy, they said they are not responsible for theft and I can contact the cleaner myself through the app and try to get my items back. Seems like they dont run a background check on these individuals and dont care about the customers safety.Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tidy sent cleaning "pro" to house that was under the influence of marijuana and stole $400 cash.Initial Complaint
08/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Every month Tidy.com blankets my neighborhood with flyers. The flyers result in litter and are thrown on to peoples front porch. I have reached out to the company and ask them to stop several times and the practice hasn't stop. It is soliciting.Initial Complaint
07/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Are use the servicetidy.com scheduled an appointment paid in advance they canceled on me. I attempted to reach out to them several days ago. Their phone number is an answered their website and live chat, loops, and disconnects. I want my money refunded I feel like I opened my house and my information up to some scam artist just very concerning .they cancelled on me and charge of 339 were supposed to have been refunded to my card not as a credit I want my money back. It is not a contractors issue it is the companyInitial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i scheduled a cleaning with Tidy for today. I have a profile that provides express cleaning instructions. Those were not followed. I wanted to contact company to seek a partial refund but cannot find a working phone number anywhere on the website or internet. Even the phone number listed on BBB is not a working number. Company must provide phone number where complaints can be raised.
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Customer Complaints Summary
54 total complaints in the last 3 years.
20 complaints closed in the last 12 months.