Complaints

This profile includes complaints for Amen Clinics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Amen Clinics has 27 locations, listed below.

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  Amen Clinics

  959 S Coast Dr Ste 100 Costa Mesa, CA 92626-1786

  
• 

  Amen Clinics

  10701 Parkridge Blvd Ste 110 Herndon, VA 20191-4423

  
• 

  Amen Clinics-Northern California

  350 Widget Lane Suite 105 Walnut Creek, CA 94598

  
• 

  Amen Clinics

  10701 Parkridge Blvd Ste 110 Herndon, VA 20191-4423

  
• 

  Amen Clinics

  2333 Waukegan Rd Ste 150 Bannockburn, IL 60015-1563

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked SPECT procedures for our young kids. During that registration we were assured there are no potential risks with the test, nor we were informed on any radiation risk etc. we would have never booked the test, paid the deposit, or gone through the ordeal of stopping our kids critical medication or filling an hundred pages of questionaries if we were informed (as we should have) the potential radiation risks.Two days before the appointment a doctor friend told us it is dangerous to do any brain scans for kids unless absolutely deems necessary in extreme cases. immediately we started to research online and we found out in **** website that there is big amount of radiation associate with the scan (much more even than in a regular brain scan). We tried to call to verify how we were not informed, but the **** offices were closed. So 2nd of January we drove from far after all preparation as we thought it is probably not true.The office manager even in that day told us it is less radiation than MRI which is completely false!!There are clear medical warnings against brain scan in kids and you can see in the following links and quotes:According to a ******************************* The Lancet, having just two or three head CTs in childhood may triple the risk of brain tumors later in life...Children are more radiosensitive than adults are, and their longer life expectancy provides more opportunity for radiation-associated problems to develop.************************************************************************************************************************* *********************************************************************************************** very clear warning by doctors about a brain scan that has even less radiation than the scan done in **** clinic. Which is done not one but two days in a raw!We left without doing any procedure and ask to receive our full refund amount. **** refused/ignored our requests also in writing after.

  

  Business Response

  Date: 03/18/2025

  Thank you for reaching out and sharing your concerns. 
  
  After a thorough review of your case, we can confirm that this complaint was satisfied in early January.
  
  At Amen Clinics patient care and transparency are our top priorities. ***** imaging does involve a low-dose radio pharmaceutical, our team follows strict safety protocols aligned with established medical guidelines. We understand that  your concerns can be unsettling, and we would love the opportunity to address any lingering anxieties. We would be happy to schedule a consultation with one of our physicians to walk you through the ***** scan process, its safety measures, and the clinical value these scans provide for our patients.
  
  If you would like to discuss this further, please feel free to contact our Clinic Director at ************.We truly value your feedback and are committed to ensuring every patient and their family feels supported in their care journey.

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received zero services from Amen Clinics. We set an intake appointment and the **** representative encouraged me to get a Care Credit Card. She asked for card info and said no charges would be made until services rendered. **** proceeded to charge me $500 without my consent. I requested a refund from the clinical director. She told me my card was inactive and she couldnt process refund. I replied with, my card is active and you can call them to issue refund. No response. Ive tried reaching out multiple times. Ive left 5 phone messages. Ive emailed the clinical director and am ignored. My credit score has tanked as a result of me not paying the card. I will be filing court papers as soon as the court opens, as this company is stealing from me and preventing me from being a homeowner due to credit drop. This company is a scam. Beware!

  

  Business Response

  Date: 01/31/2025

  Thank you for bringing your concerns to our attention. We sincerely regret any frustration or inconvenience this situation has caused you. After reviewing your case, we have confirmed that a refund was processed back in September 2024.

  
  Our Clinic Director would be more than happy to provide documentation confirming the completion of your refund. We take transparency in our billing process very seriously and strive to ensure all charges are clearly communicated and appropriately handled.Please know that it is never our intention for any patient to feel unheard, and we regret any difficulties you experienced in reaching us.

  
  To assist you further,our Clinic Director will be reaching out to you directly. In the meantime, if you would like to discuss this matter or require immediate assistance, please feel free to contact us at ************. We truly appreciate the opportunity to address your concerns and support you in resolving this matter.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2023, I received notification from **********************, Clinic Director, advising that my minor son's medical records has been uploaded into someone else's patient chart. I was further advised this not only was able to be viewed by other care team members that was not my son's, but also the other patient was emailed my son's medical report. I responded to this email requesting to be contacted as i had numerous questions regarding this breach and also listed my additional concerns with the facility and its practices. Those practices being: 1. Not receiving my multi-person discount.2. *** second day of testing, there was a very emotional boy in the room located within the scanning area and he cried and screamed the entire time, I'm not sure how during the "calm" test this didn't alter my son's results. 3. ******* visits and medical reports.4. Reviewing my son's genesight and still recommending a red alert medication for him.5. Being randomly charged for $500 on my CC September 2023 without my permission and for a missed appointment that my husband attended. 6. Never receiving my husband's Zoom link and it "expiring" a week afterwards. Having to contact multiple times to get my son's report, they finally sent *****. 7. *** clinic took his medical records and used the same information and provided me with nothing, but false hope and lies. 8. I've emailed ****************** multiple times asking for someone else to speak with that can review and make adjustments as I did not get what I paid for and even if I had, I was overcharged by thousands of what I was told I would be and randomly charged in September 2023.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a February round of appointments. No one contacted me and I wasnt given the correct information ahead of time. When I called the clinic and expressed my dismay at not being communicated with before the appointment I was treated differently. I showed up for the appointment and I expressed immediately how I felt that it might be a scam. I expressed my hesitancy to follow through with the test that I knew had nothing to do with why I was there.I asked to have some of the tests removed, and to have the price changed. I explain to them that I was not willing to have a lot of appointments with doctors and that I was only there for testing.They lowered the price from $9000-$5000 and started treating me differently. Once I received the tests and spoke to the staff about my concerns, I was ignored. I was told a lot of things would happen that didnt actually happen. I was given unprofessional email pictures of my testing with no explanation. I was asked to schedule more appointments that cost more money to speak with other professionals. Even though I had expressed that I didnt want to do that. Once I started requesting a more professional experience based on data analysis and conversation with patient and doctor I was completely ignored.I asked for a refund and I have been ignored. I tried very hard to be kind and professional until I can get my records and some proof of the $5000 testing results. This clinic is not being truthful on their website or in person about the value and validity of these tests.I am dissatisfied with the lack of professionalism and scientific analysis of the tests they offered to me. I am a highly educated individual who is being treated as though I am an endless source of cash for appointments that have nothing to do with the tests offered on the website. The website clearly states things that they dont actually offer. I believe their website is false advertising.

  

  Business Response

  Date: 04/03/2024

  I am writing in response to your recent feedback regarding your experience with our medical services. First and foremost, I want to express my sincerest apologies for the difficulties and frustrations you encountered during your interactions with our clinic. Your concerns are of utmost importance to us, and we take them very seriously.
  
  It deeply troubles me to hear that you were not contacted in a timely manner and that you felt uninformed about your scheduled appointments. Providing clear and effective communication to our patients is a cornerstone of our practice, and it is clear that we fell short in this regard. Please know that we are actively reviewing our internal processes to ensure that such lapses do not occur in the future.
  
  Furthermore, I understand your disappointment with the level of professionalism and transparency you experienced during your visit. Your trust in our clinic is paramount, and I sincerely regret that we did not meet your expectations in delivering the quality of care and service that you deserve.
  
  Considering your dissatisfaction and the issues you have raised, members of our team have contacted you to schedule follow-up appointments with our providers to address your concerns.
  
  Please know that your satisfaction and well-being are our top priorities, and we are fully committed to restoring your trust in our clinic. If you would be willing to give us another opportunity to serve you, I assure you that we will do everything in our power to exceed your expectations.
  
  Once again, I apologize for the inconvenience and frustration you have experienced, and I thank you for bringing these issues to our attention. 

  Customer Answer

  Date: 04/03/2024

  I simply have no words to describe how dehumanizing this whole experience has been for me. I went in and expressed my concerns honestly and first thing. I am not shocked at how your office has responded. Your clinic advertises treatment for Lyme. That is not the truth. You all take no responsibility for your office staff or your actions on the whole. Medical scans, supplements and Doctor consultations are not supposed to cost Ten Thousand Dollars. There has been little evidence to support change or communication with honesty from the Doctors at this clinic. I wash my hands of this place and all of the negative behaviors they exhibit towards me and my simple request. This clinic was created by a media team and not true professionals. When damaged individuals are seeking treatment or support they need safety and honesty. 

  

  Business Response

  Date: 04/15/2024

  Dear ****,
  I am sorry to read this complaint. We have an expert who specializes in Lyme disease if this is route you want to take. *****************************, a highly regarded  physician, provides integrative medicine services to a diverse global patient community. Currently serving as the Functional Medicine Director of the ********************** Division, she specializes in autoimmune diseases, Lyme disease, environmental toxicity, gut imbalances, neurology and various other chronic conditions. Employing a holistic approach, ****************** identifies the root causes of health issues within the bodys biological systems, offering comprehensive treatment to adults and children. Her treatment philosophy is integrative and evidence-based.
  I would be happy to set you up with this provider if you would like at no charge to you. Let us know if this is something you would like to try. Our office has tried reaching out to you. We eagerly will await your reply.

  In your service,

   

  Customer Answer

  Date: 04/16/2024

  There has been no one to take responsibility for the gaslighting from your doctors office. I asked for Lyme considerations from the beginning.  A single appointment with an east coast professional will not fix the situation. Your organization took five thousand dollars from me. Your snake oil salesman doctor gave me psychiatric diagnoses that are so outlandish. I have zero confidence that whatever you offer, outside of a refund and an apology, will work for me. **************** and their assistant were irresponsible. Supplements (at a further cost to me) and pictures are not worth five thousand dollars. Your organization had the opportunity to look at my case. Your doctors and staff treated me like I was ridiculous for asking for clarity (better quality pictures of the scans) and proof of my records. Your organization is not qualified to help anyone with the life altering disease of Lyme. You should not be allowed to claim that. Lyme is real disease with real affects on the brain. I went to **** clinic with the hope that someone could explain to me, why my brain is in extreme pain every day from the pathogens of Lyme. I suffer horribly with this brain disease and have begged and pleaded with your people. I want my money back. I want an apology and I want your claim to be removed from your website. 

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appt for my son. The clinic charged me $500 to set up the appt. My son went to the appt but got triggered by the infomercial and paperwork he had to fill out and refused to do the treatment. The clinic still charged me the $500 for nothing. I called and complained but they said that the money was for the set-up of the scan. The person that set up the appt never mention that I will lose the payment if my son would refuse the treatment. I am very disappointed by the way this clinic operates. They take advantage of people like me, that is looking for help and instead gets reap off by a very profitable business.

  

  Business Response

  Date: 03/13/2024

  Our clinic director has been in contact with ******** and have resolved this issue.  Thank you!

  Customer Answer

  Date: 03/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: ********** dated 7/4/2023 placed online at brainmd.com The package containing the bottles of product arrived with a flimsy tape on the box. The tape was peeling off at various points and the bottles inside were about to fall out. This was not a heavy package. Yet the tape holding the package together was so flimsy that it could not bear even that light weight.I contacted support at brainmd.com They placed the entire blame on *** and refused to acknowledge their responsibility for putting together a sturdy package.

  

  Business Response

  Date: 04/29/2024

  Hi *****,

  Thank you for bringing this issue to our attention.  Someone from the BrainMD team will be contacting you shortly with a resolution.

  In your service,

   

  ***

  Customer Answer

  Date: 04/30/2024

  So far the business has merely stated that someone will contact me.  No one has contacted me yet.

  The complaint has not been addressed by the business.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled their subscription plan back in 2018. Now, they started back the subscription on an old credit card that was stolen. How in the world can they just start back up a subscription like that and start charging credit card that was stolen and have new credit card info I never gave them! When I tried to cancel subscription AGAIN, they want me to call AGAIN and talk to someone who will only do the same thing. This is so wrong on **********. Cancel the subscription NOW! I want nothing else to do with your product! I am calling the bank as soon as it is open. I have emailed you telling you not to send the product, cancel my account and do not ever bill me again for something I did not order!

  

  Business Response

  Date: 02/06/2024

  We are saddened by Ms. ******* experience by having failed her so significantly.   Its never our intention to frustrate or inconvenience any of our customers and for that reason we are truly sorry. 
  
  Upon looking into this matter further, it appears Ms. ******* subscription was postponed in 2018 for 5 years, the maximum amount of time allowed to delay a subscription on our eCommerce platform.  Upon the expiration of that postponement, the subscription was resumed.  We presume Ms. ******* intention was to permanently cancel the subscription at a later time however given the limitations of system, it was ************* to delay the shipment.  Again, we are very sorry.  If there is anything BrainMD can do to remedy the situation, please let us know.  In the meantime, the subscription has been cancelled.
  
  Thanks so much and are grateful for your past patronage

  Customer Answer

  Date: 02/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The subscription has been cancelled.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Amen Clinics location in **********, ******* (not listed on here as it is a relatively new location). Following the scan, my treatment regiment was rather generic; diet and exercise, but also involved items that incurred additional costs, such as pharmacogenetic testing and supplement recommendations.The communication following the initial doctor visit left much to be desired, as it took multiple emails and phone calls with my point of contact in order to understand what was needed of me to get the ball rolling, which incurred additional costs. I was not made privy to the fact that additional costs would be required and, when I finally understood the process to get the pharmacogenetic testing underway, I was between work engagements and did not feel comfortable paying the additional costs.That is neither here nor there. The issue I have is that I was prescribed/recommended some of **************** BrainMD's supplements, which I took under the assumption that the clinic/physician recommending them had my best interest in mind. Upon the 2nd week taking the supplements, I began experiencing Tinnitus (ringing in the ears; the very next day after upping my dosage) and headaches (the following day after that). I went to my PCP, an ENT, who confirmed no ear or hearing damage. I finally went to a clinic, with the supplements in hand, as this was the only material change in my lifestyle, and was advised that I should not be taking them as I am on blood thinner medication. Further research revealed that Saffron Extract (in one of the pills) should not be taken while on blood thinners. This was a very negative experience for me in terms of communication and I believe this is Gross Negligence given there was a duty owed to take care of mental health and that duty was breached, given the company's brand name supplements were given to me when they shouldn't have been prescribed, resulting in physical and emotional damages, as the Tinnitus has not subsided.

  

  Business Response

  Date: 05/11/2023

  Dear ********************,
  
  We would like to extend our apologies for the experience you had during the treatment you received at the Amen Clinic, *******.
  
  We understand that you feel the lack of responsiveness to your communications along with unforeseen additional costs associated with doctor recommend testing were not what you were prepared for . We can imagine how frustrating and stressful that must have been for you, and we are sorry that we did not meet your expectations.
  
  We will be reviewing our policies and procedures to ensure that we are providing the highest level of care to all our patients in addition to taking immediate steps to put into action revisions to standard operating procedures.
  
  We are prepared to move forward on what was discussed during the phone conversation on Monday, May 8th as a gesture of goodwill.We value your feedback and your trust in our practice, and we want to ensure that you receive the best possible care.
  
  Thank you for bringing this matter to our attention. We appreciate your willingness to work with ** to resolve this issue, and we remain committed to providing the highest level of care to all our patients.

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me an email offering a free product called "Restful Sleep" as long as I pay $7.95 shipping. After I sign in and try to pay the $7.95 it says I need to pay $47.90. Bait and switch.

  

  Business Response

  Date: 04/29/2024

  Dear ******,

  We are very sorry you have had a negative experience.  We are looking into the issue and someone from BrainMD will be contacting you shortly.

  In your service,

  ***

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amen Clinics is a complete fraud. They charge you for services you don't need or want. I cancelled a few services and they haven't refunded me for the services I cancelled and didn't want or need.

  

  Business Response

  Date: 03/13/2023

  Hi,

  Our records show that all services that were requested and rendered have been charged, and any services that were canceled have been refunded. We have tried multiple times over the past several weeks to contact you to discuss this matter. We invite you to please call **************** at ************ so that we can sort things out. Our goal has always been to provide excellent service to you in this process.

  Sincerely,

   

  ***

  Customer Answer

  Date: 03/17/2023

  Hi ***,

   

  I called and left a message to discuss this matter with ****** she hasn't returned my call as of yet.  I cancelled the last 4 appointments 2 with ***** (manager)  and 2 with *************  I really didn't see any point at all to speak with *****. I'm not sure why I HAD to have these appointments with her.  I guess this is a way for Amen Clinics to pad their bill. I had an appointment with ************ after the test was done and after I answered the survey questions.  He didn't tell me anything I haven't heard before.  Again, I don't understand the concept that I have to have an appointment when it wasn't necessary because I wasn't being told anything new about my son's conditions.  He basically used the survey questions that I answered to give him a diagnosis nothing unique was done. So, I didn't a point of having those last 4 appointments.  Since, I cancelled on time I am entitled to a refund.