We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Reporting Agencies

Clarity Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Complaints

This profile includes complaints for Clarity Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Clarity Services Inc has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I downloaded my credit report from Clarity Services. After reviewing my report, there are two fraudulent names and addresses on my report. There is a ******************************* with a date of 9/12/2020 and *********************** with a date of 3/31/2020. There is a date of birth on my report for 4/9/1958 and my actual birthdate of 5/1/1969. I was not born on 4/9/1958. There are two addresses to two different states that I have never resided in: *************************************** with a date of 3/31/2020 and *********************************************** with a date of 9/12/2020. It has me as owning a home on 9/12/2020 and I have never owned a home. It has an unknown housing date of 8/10/2023 and a rent date of 3/31/2020 which would be accurate because I have been renting for over 10 years. It also lists a telephone number of ************, and ************, two numbers that I have never had or know where they are located. It has an email address that I am not familiar with or ever had as ******************* with a date of 3/31/2020. I also noticed that my address is not current. I have not resided in that unit for 3 years now. I am still in the same apartment building complex, but in a different unit. This is another reason I am concerned because of old data not being updated.

      Business Response

      Date: 06/17/2024

      In response to this complaint, on 6/11/24 Clarity Services (Clarity), processed the consumers request to dispute information and place a freeze on the Clarity report. 

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not responded back to my dispute request which has been past the 30 day *****

      Business Response

      Date: 06/17/2024

      In response to this complaint, on 4/16/24 Clarity Services (Clarity), ontacted the consumer to request the information necessary to process their dispute  request. As of 6/14/24, the consumer has not provided Clarity with the information necessary to process their request.

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Furthermore, as you can see from the information above, your agency is not reporting accurate information. According to [15 USC 1681e] (b), Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual to whom the report relates.You are in violation of the ***** [15 USC 1681b] (a)(2): (a) In general. Subject to subsection (c), any consumer reporting agency may furnish a consumer report under the following circumstances and no other:(2) In accordance with the written instructions of the consumer to whom it relates. I offer my testimony herein that I have not authorized or given anyone access to my private and confidential records and certainly not the information you're reporting.My rights were violated, especially my right to privacy, according to [15 USC 1681] (a)(4) There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and respect for the consumers right to privacy.I, therefore, demand that you immediately delete the items specified above from my consumer file with your agency. Failure to do so will require that I take appropriate legal action.All these violations are a direct violation of 15 USC 1681. No consent is identity theft, and these violations are Aggravated Identity theft, according to [18 USC 1028A] (a)(1). You have knowingly transferred, possessed, and used, without lawful authority, a means of identification of me, which is a felony punishable up to 2 years of imprisonment, in addition to civil liability.For damages, I am invoking my rights as a consumer pursuant to 15 USC 1681(n) civil liability, and I demand compensation for every violation listed below;1 2 3 4 5 6 Permissible purpose $1000 Defamation of character $1000 Damaged reputation $1000 Damaged credit worthiness $1000 Damaged mode of living $1000 Infringed on right to privacy $1000 Cease the reporting of this erroneous and deceptive information on my consumer report. Delete the specified accounts from my consumer report and all your systems.Sincerely *****************************

      Business Response

      Date: 06/17/2024

      In response to this complaint, on 4/9/24 Clarity Services (Clarity), contacted the consumer to request the information necessary to process their dispute request. As of 6/14/24, the consumer has not provided Clarity with the information necessary to process their request.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 3, 2023 clarity services received my dispute that I mailed in. I sent in a copy of my drivers license, Social Security card, proof of residence, and all the paid in full letters. I spoke to a representative in December. Who told me they were still working on the dispute. Then I called back January 12 and she admitted that they had the dispute over 30 days and didnt complete it. I have voice recordings from them showing that they are in the wrong. I will also include reference numbers from almost every time I called, requesting a supervisor. Ive been calling for two months and a supervisor wont call me back. Plus, they never processed my dispute. - [ ] Clarity services- spoke to in first part of December as well as January 12she admitted it was over 30 days! - [ ] Clarity supervisor Tuesday or Wednesday case # BD3NPAKL - [ ] 3JKBJDKT January 30 clarity services - [ ] LXMP7RKY clarity Feb 6

      Business Response

      Date: 03/30/2024

      In response to this complaint, on 3/27/24 Clarity Services (Clarity), contacted the consumer to request the information necessary to process their dispute request. As of 3/30/24, the consumer has not provided Clarity with the information necessary to process their request.

      Customer Answer

      Date: 04/02/2024

      THEY HAVE NOT CONTACTED ME!! I have a voice recording, verifying that they received all the necessary information on November 3, 2023 to process the dispute

    • Initial Complaint

      Date:03/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i recently received my Clarity Report and I saw a lot of inaccuracies that need to be deleted. These inaccuracies are not In Accordance With (IAW) the **** and I demand that my credit file be corrected. I never gave Clarity *** permission or my consent to share my information and it must stop now. I have the right to privacy and Clarity Services Inc. is mandated to ensure 100% accuracy in reporting, and this is not happening. DELETE THESE INCORRECT NAMES: ****** *****************************, ***********************, *****************************. CORRECT NAME: *************** ********. DELETE THESE INCORRECT ADDRESSES: *************************************************************************************, ***************************************************************. CORRECT ADDRESS: ***********************************************************************. Therefore my rights are being violated monthly according to 15 U.S. Code 1681e - Compliance Procedures, Accuracy of Report, and 15 U.S. Code 1681s2 - Responsibilities of furnishers... This Negligent noncompliance of reporting inaccurate information on my credit reports must stop now. I've also never given you permission to give my information to anyone, which is a violation of 15 U.S. Code 1681b - Permissible purposes. Please delete this inaccurate personal information and afterwards have an updated credit file mailed to me. I wrote this complaint by myself, with no help.

      Business Response

      Date: 03/23/2024

      In response to this complaint, on 3/21/24 Clarity Services (Clarity), contacted the consumer to request the information necessary to process their dispute and disclosure request. As of 3/23/24, the consumer has not provided Clarity with the information necessary to process their request.

      Customer Answer

      Date: 03/26/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to the Fair Credit Reporting Act 15 USC 1681: I have the right to privacy. However, there is personal information on my credit report that I do not want on that needs to be removed. Also, according to 15 USC 6802: Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.These are clear violations of my Federally Protected Consumer Rights.

      Business Response

      Date: 03/23/2024

      In response to this complaint, on 3/15/24 Clarity Services (Clarity), contacted the consumer to request the information necessary to process their dispute and disclosure request. As of 3/23/24, the consumer has not provided Clarity with the information necessary to process their request.

    • Initial Complaint

      Date:02/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I DID NOT AND DO NOT AUTHORIZE CLARITY SERVICES TO COLLECT MY PERSONAL INFORMATION, INCLUDING BUT NOT LIMITED TO MY SOCIAL SECURITY NUMBER. I HAVE REQUESTED A COPY OF THE INFORMATION THAT HAS BEEN COLLECTED AND ATTEMPTED TO FREEZE ANY "REPORTING" BY CLARITY SERVICES AND THEY HAVE REFUSED. I WILL NOT EVER BE MAILING THIS RANDOM COMPANY A COPY OF MY SOCIAL SECURITY CARD.

      Business Response

      Date: 06/17/2024

      In response to this complaint, on 2/10/24 Clarity Services (Clarity), contacted the consumer to request the information necessary to process their dispute request. As of 6/14/24, the consumer has not provided Clarity with the information necessary to process their request.

      Customer Answer

      Date: 06/17/2024

      The business is requesting that I mail my social security card to them, which is extremely unsafe. I want the file frozen and I will not be putting my information at risk to express my rights under federal law.

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clarity Services Inc is reporting inaccurate information on my credit report In Accordance With the ***** My personal information is being reported inaccurately. Inaccurate Names: *****************************, ***********************, ****** *****************************. Correct Name: *************** ********. Inaccurate Employment Info: SOCIAL SECURITY ADMI. Inaccurate Addresses Reported: ********************************************************************************. 1 *************** APT314 ************** ** 37075-5779, and ******************************************************************. Please delete this inaccurate personal information and afterwards have an updated report mailed to me. I wrote this complaint by myself, with no help.

      Business Response

      Date: 02/04/2024

      In response to this complaint, on 1/29/24 Clarity Services (Clarity), contacted the consumer to request the information necessary to process their dispute and disclosure request. As of 2/4/23, the consumer has not provided Clarity with the information necessary to process their request.

    • Initial Complaint

      Date:12/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not give consent to Clarity Services Inc., authorization, nor benefit from any of the following inquiries. Please Block and remove them from my Clarity Services Inc. consumer file now. Inquiries seen by others: CapitalCommunityBank/OppLoans, ZocaLoans, Preferred Lease, CapitalCommunityBank/OppLoans, ZocaLoans, BlueChip dba ********, BlueChip dba ********, FEB/Personify, ************************************ CBW / CreditFresh, CCB/TLS/MK Analytics/Propel, *******/Helix/******, CapitalCommunityBank/OppLoans, ************************************************************* BlueChip dba ********, BlueChip dba ********, ************/FMS, ********************** CBW / CreditFresh, Zebit, ***** Digital, ***** Digital, FirstElectronicBank/OppLoans, CBW / CreditFresh, Loop Fund/****************************/Helix/******, FEB/Personify, FEB/Personify, ********************** Experian on behalf of WebBank/Prosper, Experian on behalf of OneMain, Experian on behalf of OneMain, Experian on behalf of WebBank/Prosper, ********************** FlexShopper, CBW / CreditFresh, Experian on behalf of ************** LLC/Skopos Financial LLC, ******** Financial Services (6), ***********************, ***********************, Experian on behalf of ************** LLC/Skopos Financial LLC. I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section ****b(c): Transactions Not Initiated by Consumer. Delete this immediately because I gave No one permission, Nor authorized anyone to run my credit, or to release my information (U. S. Code ****b, Permissible Purposes...). I also have the right to privacy according to the **** 15 U.S. Code **** section 602 A. This is a grave violation of my rights as a consumer, so delete these Hard Inquiries off my credit file now! I had not assistance in writing this dispute. I wrote this complaint on my own, without third party help.

      Business Response

      Date: 01/04/2024

      In response to this complaint, on 12/28/23 Clarity Services (Clarity), contacted the consumer to request the information necessary to process their dispute request. As of 1/4/24, the consumer has not provided Clarity with the information necessary to process their request.

    • Initial Complaint

      Date:12/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All false information is on my consumer report. I am a certified victim of identity theft and fraud. My identity theft report number is *********. I have never took out any personal loans, please remove all charge offs, collections, inquiries, and my names, addresses and social security numbers are not accurate. I have not signed any contracts and I have not received and original Al contracts in which I requested. Please remove all negative items off my credit profile. I contacted ****** to services and ask for them to investigate and remove the an ***************** from my consumer report that they are legally reported and I requested specifically the last original application, bury my signature. They have not been able to provide such prove to me. This is a violation of the fair credit reporting act, and the disputed items may not appear on my credit report, if it cannot be supported by any evidence or proof.

      Business Response

      Date: 06/17/2024

      In response to this complaint, on 12/17/23 Clarity Services (Clarity), contacted the consumer to request the information necessary to process their dispute request. As of 6/14/24, the consumer has not provided Clarity with the information necessary to process their request.

    Clarity Services Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.