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Business Profile

Doll Collectors

Pop In a Box

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doll Collectors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had joined the pop in the box subscription for my son at first it went smoothly. We had moved in Nov of 22 I changed my address on the website so that futher shipment came to our new address, they where not showing up but I was getting charged for the product in Jan I contacted the company for help In the situation, they wanted an order number but my account is not showing any they last date on my account is 7/15/22 or around there. I was charged on 9/15/22/, 10/20/22, and 11/17/22, for which I have sent them bank statements showing I was charged, every contact they want my order number I do not have one. they refuse to help just ask me for an order number but yet I had sent proof from my bank account that I was charged

  • Initial Complaint

    Date:03/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order with popinabox.us Order Number:********* Order Date:2022-12-18 Total Cost:$180.83 After ordering I received 3 separate order updates, indicating that the order would be sent in 3 separate deliveries. I instantly contacted popinabox to confirm if this was the case and if so to cancel my order. I am based in Ireland and using a reshipping service, not only would I have to pay for 3 separate packages to be reshipped instead of 1, but I also would have to pay additional handling and customs fees for each package arriving in Ireland. This was all explained to popinabox in my message.Popinabox replied with the following:2022-12-19 Hey ****,Thank you for getting in touch regarding order *********. I am sorry to inform you that your order has encountered a problem in our warehouse, as a result this could not be dispatched. Please advise if you would like me to push for the dispatch of this order or to raise a ticket to cancel the order for you.Looking forward to hearing back from you. Once again we apologize for the inconvenience caused by this.If you have any questions or concerns, please do not hesitate to get in touch and a member of our team will be happy to help.Thanks!Slondiwe I contacted them 5 times that day to confirm I was cancelling the order, & why. That if the order sent to my reshipper it would be automatically forwarded to *********** would not be responsible for their error. Despite cancelling, which they had also invited me to do, I later that evening received an e mail stating that my order had shipped.At this point I attempted to issue a chargeback via revolut, but mastercard, which I understand is the system they work with would not return my money unless I first returned the items, to return these to the US from Ireland would cost me pretty much as much as I paid for them already, on top of the 180$ I had to pay over 100$ extra in shipping and customs fees.Also now locked from my popinabox account??

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is for 2 orders that were placed in 2021: A Hisoka Funko POP ordered on 01/21/2021 order number *********, and a ***************** Keychain ordered on 02/14/2021 order number *********. Since placing the orders, I have not received the items, and Popinabox claims that they do not charge the customers until the items are shipped, but they charged me in full for all items. I have attempted to cancel the orders in 2022, but was informed they cannot be canceled, so I wait another year. Attached are the proof of the items purchased, and that I was charged in full. Also attached are the conversations with Popinabox as an attempt to cancel the orders and receive a refund from them in 2022, and this year, 2023. I apologize for all the attachments, it is just to show that I have remained patient and professional during these exchanges until a certain point, and as you can see, they go back and forth on what they say. They'll say they'll give me a refund, and then they say I was never charged for the items. I just want my money back since I have not received the goods that I paid for.

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from pop in a box on Nov 28 and never received my order, it is currently December 16 and I still have not received anything. I reached out to the post office and filed an investigation on my package and they told me they have reached out to the sender and have gotten no response and there is no package. I reached out via instagram and for 4 days now have been begging for a refund and provided them with everything they asked for and now theyre trying to send me a replacement when thats not what I asked for. My order number is ********* and on their website it still says its processing and it hasnt changed since i placed the order. The tracking number is **************************. My order total was $42.60 and im paying through installments via ZIP. They take forever to answer on instagram and I speak with two different people DJ and **** and its in the same message thread and they constantly give me the run around and request the same information from me and are not giving me a straight answer when I ask for a refund everytime.

    Business Response

    Date: 12/30/2022

    Hello,

     

    I can advise from looking at this account that the refund for this order was successfully processed on 22nd December.

     

    Kind Regards,

    Sue

Pop In a Box is NOT a BBB Accredited Business.

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