ComplaintsforTickets.Com

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Thursday 3/21/24 I was attempting to buy Pre-Sale tickets to a ********* Ladies concert at *********** in ********, ** using a presale code provided by the venue in an email. Upon clicking submit for my order I quickly realized that I had been diverted to Tickets.com for the purchase and was not able to exit out of the purchase. I immediately attempted to contact Tickets.com and after much searching I located a phone number but was never able to reach any customer service support live. All I got was an automated system that looped around and around with zero option to speak to anyone about my issue. After additional searching, I did find a customer service email option. I emailed them and never received a response. I sent a second email and still have not gotten any response. I called my credit card company and have disputed the charge as fraud and am awaiting closure on that end. I NEVER intended to purchase those tickets from a reseller and still can't figure out how I was diverted from the venue's site to tickets.com. I immediately realized what had happened and am very disappointed that they don't have any easy way to reach a live customer service representative to handle customer inquiries. The ********************** order number is ******** and the amount they charged my credit card is $320.20

  

  Business response

  04/24/2024

  Tickets.com writes in response to the BBB complaint initiated by *************** (#********). We have investigated this matter and deny any allegation of wrongdoing.  We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for The Factory at the District in ************, ******** and did not participate in the pre-sale of tickets to the ********* Ladies concert on March 21, 2024, for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com. Upon further investigation, it appears The Factory at the District utilizes ticketmaster.com for the online sale of tickets to its events.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

  Customer response

  04/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I realized that I accidentally wrote my complaint to tickets.com when in fact my complaint was with Ticketsales.com. I have since filed a separate complaint for ticket sales.com 
  
  Regards,
  
  ***************
  
   
  

• Initial Complaint

  04/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased Hardy Concert tickets on 4/19/24 for the ************** in **************. I quickly realized this is not a legit site because my money was taken but no tickets were given. When I went to ask about this on a contact us link, it did not work. I also notice when I clicked on view order status, that link did not work. I decided to look up reviews and had several complaints about not receiving products(tickets) and no way to reach them. Clearly, a scam. Would like a refund and for site to be removed off *******

  

  Business response

  04/22/2024

  Tickets.com writes in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing.  We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ************** in *********, ************* and did not participate in the sale of tickets to the Hardy concert on April 19, 2024, for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com. Upon further investigation, it appears the ************** utilizes ticketsqueeze.com for the online sale of tickets to its events.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased three tickets to ********* concert in ****** *****. I purchased these tickets through an online entity. The concert was postponed and I would now like a refund. Getting in touch with the company was a nightmare to say the least. I found out they were not affiliated with Ticketmaster but were a separate entity altogether. It is impossible to get in touch with them they keep telling me I need a new password for my email and when I entered the new password that they sent me, they just kept repeating I need a new password. I just want a refund and never do business with them again

  

  Business response

  03/22/2024

  In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
  
  - The name of the venue
  - The name, date and time of the event
  - The date that the tickets were purchased
  - An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
  
  Thank you,
  Tickets.com

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The transaction date was 2-19-2024 the transaction number is 61750021.I was trying to buy tickets to see the Liverpool Legends for 3-22-2024 at Orpheum Theater in ******* Kanas around 5:30 am on 2-19-2014 when the website to me to Tickets.com.I put in the quantity of 3 and it showed me a price of $273. I thought this was the total price for all 3 tickets and it asked for my payment information and then a blank screen came up and I closed it and other screen came up showing the tickets had been purchased with no breakdown of charges or nothing for me to review before making the purchase. I immediately tried to go back but would not let **** then called my credit card company and told them I wanted to dispute the charges. Then waited until I thought thier office was open about 9 am and talked to a service rep who said she could not give me a refund but could give me a website where I could try to sell the tickets which I didn't because I knew no one could afford to buy the at that price like myself. I call back a day or two later and talked to a service rep and she said she would have refunded my money if I had not taken possession of the tickets. I told her I did not take possession of the tickets and she could check and see when the website was sent to try and resell them, she put me on hold for 30 minutes and the line went dead. I called right back, and the same lady answered the phone and pretended to be someone else and would not help me at all. I got an email today from my credit card company saying they are going to charge me the $1019.66. I still have not taken possesion of the tickets and will not because this is not right it is more like a scam not showing charges because they know people will not pay them or give them a chance to review before they make a purchase. I cant afford these tickets, something needs to be done about this scamming company.

  

  Business response

  03/18/2024

  Tickets.com writes in response to the BBB complaint initiated by ************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. The documentation provided in the complaint identifies TicketSales,com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with TicketSales.com and did not participate in the sale of tickets for this particular transaction.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

  Customer response

  03/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  03/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought 2 tickets for comedy event. Price when charged to my cc was more than advertised ($834.31). I called company to dispute price. They refused refund or to adjust price as advertised. Refused me to talk to supervisor to resolve. In the conversation i was feeling like this was not a legitimate business do to the lack of professionalism and poor business practise. I called my cc company with my concern. It was suggested i cancel my card as the company could be fraudulent. I did. The charge was reimbused by my cc company June 10 2023. I then searched for new tickets with a new company and bought 2 new tickets for same event for $508.63 on July 1 2023. With new site Tixmatt vs Ticketsmattrife as previous. Confirmation email received with instructions that ibwould recieve my tickets on or before March 12 2024 for event date occuring March 13 2024. I never recieved the tickets i paid for. I called the number included in my cc statement details. When comparing numbers of the 2 transactions on my vc details i learned that both sites under company Tickets.com. I called company and they refused to send me the tickets i pd for ststing they dont send tickets to people whom have stopped payment on them before even though inpd the $508.63 for the tickets. They refused me to talk to a supervisor ****** the supervisor doesnt take calls. My cc cannot help me with this $508.63 charge because it has been more than 120 days. It is wrong for them to charge my card and not deliver the product. Today I found many bad reviews about tickets.com stating fraudulent business practices. I pd for tickets and i should have recieved them. Many people claim the same problem with this company and ones that did get their tickets, the tickets were refused at the venue as being fake tickets.

  

  Business response

  03/15/2024

  Tickets.com writes in response to the BBB complaint initiated by ********************** (#********). We have investigated this matter and deny any allegation of wrongdoing.  We have determined that the consumer likely incorrectly identified Tickets.com as the vendor for the transaction in question as it does not appear from the transaction record provided that Tickets.com provided ticketing services for this particular transaction. It is probable that the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com. However, to confirm that Tickets.com did not participate in the sale of tickets for this particular transaction, we request that the consumer provide some additional information regarding the transaction, including but not limited to the following:
  
  - The name of the venue
  - The date and time of the event
  - The date that the tickets were purchased
  - An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
  In the event such information is not provided, Tickets.com respectfully requests that the complaint be closed.
  
  Thank you,
  Tickets.com

  Customer response

  03/15/2024

  Venue: *************, ********, **

  Date and time: March 13, 2024 @ 7pm

  Event: ***************** Comedian

  Date of the purchase on my cc: July 1, 2023 for $508.63  

  Order number: 54340673

  TIXMATT8662376204CT

   

  I paid the money and never received the tickets. When I called the company they refused the tickets.

  

  Business response

  03/18/2024

  Tickets.com writes again in response to the BBB complaint initiated by ********************** (#********). We have investigated this matter and deny any allegation of wrongdoing.  We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ************* in ********, ** and did not participate in the sale of tickets to the ***************** comedy show on July 1, 2023, for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I didn't even click buy and the transaction went through somehow. I was just looking at the tickets. I have filed a complaint with my credit card company for the unlawful charge.

  

  Business response

  03/06/2024

  In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
  
  - The name of the venue
  - The date and time of the event
  - The date that the tickets were purchased
  - An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
  
  Thank you,
  Tickets.com

• Initial Complaint

  02/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I originally wanted two tickets to a college baseball game. I accidentally ordered 11 and didn't realize until I saw the electronic receipt for $401.08. I immediately sent emails and texts thru their system but kept getting the response of NO refunds. They kept telling me to resell them. So followed their instructions about downloading the app MLB.com to get the 11 tickets. I tried 6 times with two different email addresses, no luck. Called ticket.com customer service and after an hour noone could figure it out. I couldn't get my tics and they wouldn't refund any of my $401. I finally had them send the electronic tics to a friend who had the app MLB.COM. when get got the tics he couldn't open the attachment on his laptop only his phone. And no tickets, no bar codes, no way to print tics to sell. Tickets.com just kept saying you use the app " MLB.COM" to sell them. Right, but I don't have the app because it wouldn't download on any of my email addresses. And no way to print tics to sell them. I'm now stuck with 11 tickets, I think. That is if we can use my friends phone at the game but no bar codes or anything to scan. So we don't even know if we have legitimate tickets. If not I'll be going to my credit card company to dispute the charges. I do not recommend anyone using this company, buy from real ticket companies that are selling printable tickets. This whole thing has been a nightmare.

  

  Business response

  02/16/2024

  In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
  
  - The name of the venue and participating clubs
  - The date and time of the event
  - The date that the tickets were purchased
  - An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
  
  Thank you,
  Tickets.com

  Customer response

  02/17/2024

  venue: ************* College Baseball Classic. Game 5 on Sunday February 18th 2024.

  Invoice number # ******* tickets purchased on February 13th 2024.

  It's now Saturday the 17th of February my friends MLB.COM app still shows bar codes for tics pending  (remember your techs and I couldn't down load the mlb.com app.)

  

  Business response

  02/28/2024

  Tickets.com writes in response to the BBB complaint initiated by *************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question.Tickets.com provides primary ticketing services and software for **************** but did not participate in the sale of tickets to the *********************** College Baseball Classic for the transaction in question. Tickets.com contacted ****************, reviewed its system records and found no account in the name of *************************** or for the email provided (**************************).Without further information or a confirmation email, and based on the limited information provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought 2 tickets at a ************************* site costing $139.00 each As soon as I paid the balance given was$375.86- hyper inflated.False advertising.When I called the call # at ************ they refused to cancel my order and return the money. They said it was a final sale. It was not displayed up front. I suppose they used very small fine print which was deceptive. Im letting you know this so that no one else will be conned by this fraud. I hope you will look into this.Sincerely ***********************

  

  Business response

  01/10/2024

  We write in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing.  We have determined that *********************** incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software for many venues but does not provide ticketing services for ************************************************************** and did not participate in the sale of tickets for the transaction in question. Upon calling the number customer service number provided in the complaint, ************, the recording states Thank you for calling Ticketsales.com. Tickets.com has no affiliation with Ticketsales.com and has not participated in the sale of tickets for this particular transaction.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  12/15/2023 I was wanting to purchase tickets to the ******** musical at ****************** in *****, ** for $1042.50, 3 tickets. June 29th, **** 2pm performance. I thought I was purchasing the tickets through ******* but this is actually a third party site. This is not directly communicated to the customer. I learned later, that I would not receive my tickets until the day before the performance yet they took my money on my credit card immediately.I have filed a dispute with my credit card as I have no tickets and no legitimate information on when I am getting the tickets. My credit card company is taking up the matter again as the company sent them 13 pages of information saying their tickets are non refundable yet this was never communicated to me as the consumer. I never would have spent money on tickets through this company if I had been given this information at the time of purchase.I can not wait for tickets to a performance until the day before the performance and only have a ticket on my phone! I have nothing from this company! No tickets at all!When I purchase a movie ticket in advance on line through the theater, I have my ticket immediately! When I purchased a ticket to a local theater performance, I had my ticket immediately! I have nothing to show for my purchase! Yes! This company is a third party company! They told me when I called to question what was happening with my order that they were basically a middle man. Other people buy the tickets and resell them through their site. Yet, this was not communicated to me as a customer.#******** is the order number.Tickets-Center.com

  

  Business response

  01/04/2024

  We write in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing.  We have determined that *********************** incorrectly identified Tickets.com as the vendor for the transaction in question.  Tickets.com provides primary ticketing services and software for many venues but does not provide ticketing services for ****************** in *****,******* and did not participate in the sale of tickets to the ******** musical for the transaction in question. The complaint identifies Tickets-Center.com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with Tickets-Center.com and has not participated in the sale of tickets for this particular transaction.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased Please Note:Diamond Deluxe Package Includes Premium reserved ********************** ticket in section 4 (orders of three or more may be split) | Private pre-show hospitality featuring food and drinks | Specially designed tour merchandise | Detailed Itinerary.This did not include private pre show or hospitality food and drinks.

  

  Business response

  12/18/2023

  In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
  
  - The name of the venue
  - The date and time of the event
  - The date that the tickets were purchased
  - An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
  
  Thank you,
  Tickets.com

  Customer response

  12/19/2023

  I purchased these seat on December 6

  order number 44658655

  this was to include merchandise, VIP tickets and a pre show . When we arrived they told me at fish we didnt have tickets and then they only allowed us to enter in General Ticketing. No pre show or VIP. I want at least ****** returned back off these tickets.

  

  Business response

  12/21/2023

  We cannot locate an event that we provided ticketing services to with the limited information provided and therefore we deny any allegations of any wrongdoing. In order to provide a more response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
  
  - The name of the event

  - The name of the venue

   - The date and time of the event

  -  The order confirmation email
  
  Thank you,
  Tickets.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩