ComplaintsforCal-Am Properties Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We moved into our apartment on May 13, 2023. Upon move in we paid $300 in refundable deposits ($150 personal and $150 pet). Upon move out on August 12, 2024 we were charged $200.85 for a Full clean and Carpet Clean. We left the place in immaculate condition as we do every apartment we have lived in for the past 9 years and we move every year. We sent an email to the property manager and both resident assistants inquiring about these charges and asking for an itemized list of charges on August 23, 2024 per the Arizona Landlord Tenant Act. No response. After the allotted 15 days, excluding Saturdays, Sundays, and Holidays we sent a demand letter for the return of our security deposit as well as an itemized list. No response.We called the ****** properties regional office to inquire about the charges on August 28, 2024. No call back after being assured we would receive one. I called the regional office again today September 18, 2024 and got the same story as before, we will receive a call back. I am not hopeful.Per the Arizona Landloard Tenant Act, we are legally entitled to either an itemized list or our deposit and the property has materially breached this contract and broke the law.****** properties has done nothing to remedy this situation and worse, we have gone through the proper channels to express our concern and have been shunned. This is egregious and illegal activity and having spoken to other residents, we are not the only ones.Initial Complaint
08/15/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
On June 19th 2024 my grandma passed away. My grandma owned a manufactured home in a 55+ park called *********** (cal-am property) ocated in tigard or. I inherited the home since I am on the deed as right to survivorship. For the next two months although they were informed of her passing they continued to withdrawal money from the deceased bank account for her lot fee of a little over ************************************************************************************************************ I have to sign a month to month storage fee to have the empty trailer there since I am under 55. They said I am not allowed to rent it out the rhe fee for me will be 1500 a month. If I can not pay or do not sign they are threatening that they will send it into legal and I will lose my trailer it will be considered abandoned.This is very predator and seems illegal. Also when emailing them they do not respond and rarely pick up my phone calls. I have also given then notice of intend to sell and asked for park rules and regulations with no response.Customer response
08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
07/05/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We resigned our lease with Casa Sole Vita (a Cal-am property) in March of 2024 (2 months prior to the 2023 lease expiring) which qualified us for a $1,000.00 concession in June of 2024. We did not receive it, paid rent and contacted the office about the missing concession. On June 6th, we signed paperwork stating that the $1,000.00 would be taken off our July rent. This was not done. We have been attempting to have them correct this mistake since the 1st and were served with a 3 day pay or quit notice yesterday stating that we owe the full amount of rent and late and attorney's fees. They need to fix our rent amount for the month of July and remove every single fee because it's not our responsibility to pay when the error is theirs.Initial Complaint
06/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
in august of 2023 i made a payment of ****** to the park office, they claim they sent it back via fed ex, i never received it and they claim they "lost" it. In may of this year i made a payment of ******* and now they are claiming the same . both of these payments are money orders and i have email confirmation that they were received. I want my money back or have it credited to my account.Initial Complaint
04/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This all began 10/01/2023, 1 month before warranty was up on my manufactured home. I sent cal-am warranty services via email of what needed to be done, ie drywall cracking etc. which is covered under 1 year warranty. 6 months later have not had anything completed. Also, have had a leak in my roof since moving in 10/31/22, which has never been fixed. I have all my emails saved, attempting to get these "under warranty" repairs done, still nothing. All I ask is for Cal am to stand behind their word and complete the work/job.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2021 we purchased our home at ****************, knowing we would be relocating within 2-3 years. When we told the realtor this, he informed us that Cal-Am has a buy back program and that when the time came, they would buy our home back. Well in 2023 the time came, and when we reached out to get the process started, we were told that the program was only for people that didn't have a loan balance and owned their homes outright. We put our home up for sale through a Cal-Am realtor, but due to having to fund 2 households, we ran out of money and could no longer afford to pay for our home through Cal-am. We let the park know that we would be moving, and they started the eviction process, and ultimately the abandonment process so they could take possession of our home and sell it at auction.They were awarded $2,843.34 from the eviction.Our home mortgage balance was $158,623.06- Good until July 16th.Our home was sold at auction in December, with a minimum bid of $169,591.53.The home sold for over $10,000 more than what we owed on the home, which I understand with interest, fees, court filing fees, etc. that that could be the reason for the difference. My question at the time was if any of that difference went to the balance we owed for the eviction. I have been asking this question since October, and have yet to receive an answer.Now, it is March, and I am still waiting on a return phone call to rectify a billing issue that is still adding money. The utility portion of Cal-Am was not notified of my eviction, and I have been continued to be charged. The newest bill is for over $6,000 (Including the eviction charge). I need someone to contact me so this issue can be fixed and I can pay the portion I truly owe. I have contacted *****************************, I have contacted the parks manager (who told me billing wasn't his job, and refused to help), I have even contacted HR in hopes they could put me in contact with someone. Not a single call back.Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My apartment, along with my two neighbors, are the only apartments in this complex that get flooded when it rains. I have lived here for 2 years come ***** and my apartment has flooded four times. We have spoken with management and their resolution is to place sand bags along the doors and providing us with industrial fans for inside of our homes, but realistically that can only go so far. Im certain these past few years arent the only times these apartments have been flooded. The apartment managers can only do so much, corporate needs to get involved to make modifications to all three apartments. The water has penetrated through the middle neighbors walls, thats how drastic this situation is. Mold can also develop under these situations.Initial Complaint
12/01/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date of ****************** mobile home at a ****** property, ********************************* on November 15, 2023. The property was a single wide, two bedroom mobile home at **************************************** and closed on November 16, 2023. The property manager office sat on the buyers app for purchasing my property for three weeks, delaying my closing date. Anyway, I was only in property one week of November, 2023 and they wanted a whole month's rent, would not pro-rate it. This property also charges for sewage and water and they wanted me to pay back charges. So, I sent a check for the November 2023 rent of $1022 and all back charges for water and sewage plus a $40 late charge on November 27, 2023 certified and signed receipt. The property manager has received my letter but has not cashed my check and I have not heard anything, no communications from them.Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Damage on both showers reported before closing. Carpet throughout the home needs to be restretched. I closed on this 5/16/23 and have turned in multiple service requests with no response. I dont know where to turn?Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchase a home from them and moved in Friday September 29th. When we did the walk in that same day we noticed that the water heater was not working and the sales manager was with us and said they were going to work on it on Monday and get it resolved. It's been a week and we have been without hot water and we have a 2 year old baby boy that takes baths at NightBusiness response
10/29/2023
The issue was a circuit breaker and was already corrected.***********************National Sales ManagerCal-Am Homes, IncCustomer response
10/30/2023
The issue was not a circuit breaker issue. This was that since day one the new water heater not working. The second water heater that was brought almost a week later did not work as well. We were without hot water for almost a week with a 2 year old baby boy. The issue has been resolved because a new one was installed and is know working, but a week later?. But what will be done to compensate for this issue that you were responsible for? That it took you a week to fix. A hot water issue in ******* is considered an emergency and should be resolved within 24 hour and that did not happen
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
31 total complaints in the last 3 years.
15 complaints closed in the last 12 months.