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Business Profile

Retail Shoes

Vans

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Vans's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vans has 50 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vans

      1588 South Coast Dr Costa Mesa, CA 92626

    • Vans

      11025 Carolina Place Pkwy STE A25 Pineville, NC 28134-9001

    • Vans

      2500 N Mayfair Rd Spc 572 Wauwatosa, WI 53226-1409

    • Vans

      10827 Kings Rd STE 825 Myrtle Beach, SC 29572-6118

    • Vans off the Wall

      2101 Fort Henry Drive Kingsport, TN 37664

    Customer Complaints Summary

    • 89 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing as a disgruntled customer as well as a journalist. I was given the Vans ***** Slip-on Sneakers recently as a gift. Within very short order, the inner soles came apart in multiple places as evidenced by the photos Ive provided. As you can see from the wear to the bottom, they are not that old; the issue is with the inside of the shoe. I asked the company to replace what is clearly a defective product, and they refused any assistance.

    • Initial Complaint

      Date:06/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of 05/21/2022, I paid a total of $90.00 for a pair of vans. I read when I purchased the shoes that they would be "received" in 2 weeks, as advertised on their website and the order itself. On the 11th day, I had not received any update from Van's. The shoes were a birthday present and clearly were not going to be delivered on the two week ****. I emailed customer service and was told that it would now be "2-3 weeks" before they would be recieved. I emailed the customer service line again and requested a refund for the order, as it would not meet the advertised shipping time. I received a response from customer service staying that it is "3-4 weeks" simply for processing and an additional 4 days for shipping. This drastically different than the email sent the day before and what was advertised when I purchased the order. Van's is currently refusing to cancel the order and stating that I will have to physically return them to a store when they do eventually make it to my address. It is unclear why I must be without the $90 for several more weeks due to their lack of production.

    • Initial Complaint

      Date:05/17/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Pair of Red *********************** Vans skate shoes i received them saturday april second. After trying them on and inspecting them discovering that these were infact complete garbage and not anywhere near the quality of shoe that i purchased when they were originally released in the 90s. I decided to return them unworn for a full refund. Vans after a week of trying to get ahold of their customer service which is complete trash as well issued a return label. I have verified that these were received by Vans on 4/28/2022 and signed by an FFRANK. i have yet to receive my refund. I am extremely angry and disappointed with this company. I have called multiple times and constantly receive a "were closed" message, I have emailed multiple times and received NO response and well as far as their chat customer support its NEVER available. I want my refund and an apology. Its unfair that they can immediately take payment but cannot be bothered to issue a refund in an acceptable amount of time.

    Vans is NOT a BBB Accredited Business.

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