We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

Volcom

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

This profile includes complaints for Volcom's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Volcom has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Volcom

      1740 Monrovia Ave Costa Mesa, CA 92627-4407

    • Volcom

      1740 Monrovia Avenue Costa Mesa, CA 92627

    • Volcom

      740 Ventura Blvd #1304 Camarillo, CA 93010

    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a pair of $130 Volcom mirrored ski goggles on Sun, March 9. I wore the goggles for three hours total. As I was packing up, I noticed the goggle lens had smudges that I could not remove with the cloth (nor could I at home). The store would not return, refund or exchange the item, as all items worn are final, but the goggles were clearly defective. I wrote to Volcom, explaining the situation, asking for a ***lacement lens. The *** wrote: Our online store does not offer exchanges or returns for items purchased within our retail or authorized dealer locations. I apologize for the inconvenience as all returns must be initiated from the original point of sale and our system will not accept these returns.When I re explained the situation and threatened further action, I got the exact same canned response from the same agent. So, the store wont help and the company wont help. Again, I wore the goggles for a total of three hours. This way of doing business is unacceptable. The customer service is horrendous.

      Business Response

      Date: 03/17/2025

      Thank you for contacting Volcom, 

      We apologize for the inconvenience with your recent purchase. As explained by our team, purchase made in a retail store can't be exchanged nor refunded via our ecomm customer service channel and would have to be managed by the original point of sale. We apologize for this inconvenience.

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January I purchased an item from Volcom thats zipper was broken and did not work upon receiving it, tags attached still too. I called to see how it could be remedied and I submitted a warranty claim, sent the product back at the end of January, and over a month later still have not heard back from anyone despite continued calls and emails. Volcom states it is not their problem anymore as it is the warranty department but there is no way but email to contact them and they do not respond. I have been charged the money for the product and returned the product therefore having nothing no product and no refund, but mostly NO ANSWERS either.

      Business Response

      Date: 03/11/2025

      Hello,

      Thank you for contacting Volcom. Our apologies for the inconvenience, we have processed a refund for the damage item, an automated email should have been sent to your email address, please allow your bank institution 5-7 business days for the funds to be back on your account.

      Thanks, 

      Customer Answer

      Date: 03/11/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *******

       

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $50 gift card from Volcom online at ************************** on 12/24/24 as a Christmas gift for my daughter. Today we went to the outlet mall so she could use it and were told Volcom is filing bankruptcy and gift cards can no longer be used for purchases made in store or online even though they are still operating and the store is selling product. I would like my money back as the company is still open, selling product and took payment from me in December but does not want to give me products in exchange.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an order on 2/5/25, today is 2/19/25. Based on any information available about the order, it still hasn't left thier warehouse? ***** won't assist as the package is still with the shipper. when attempting to call the customer service number, it says they are not taking calls. When attempting to email the customer service email address of ************************************************ there's no response back. I understand the business is either going out of business or being sold to another operator, but this could be part of the reason why. All I want is the items I ordered and for someone to help me.

      Business Response

      Date: 02/28/2025

      Hello,

      We apologize for the inconvenience with your order, it seems this order got lost in transit since the carrier hasnt provide any updates since 02/10/25. As a courtesy we have process a full refund on your order. An automated email should have been sent to you, the refund will be completed in 5-7 business days depending on your bank institution.

      Thank you for your understanding.

      Customer Answer

      Date: 03/02/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      As a recap of the resolution. The business was not able to find my products that were ordered, did not attempt to fulfill a new order and did not reach out for any apology. I received an email from Volcom stating a refund would be issued and that was the extent of communication. Although I would have preferred to receive what I have ordered, I am glad to get a refund after the entire ordeal.  

      Regards,

      ****** ******

       


    • Initial Complaint

      Date:02/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number: S11314412. I ordered 5 items on 2/7/25 and finally got an update that its shipping. However, via ***** they told me the delivery destination is in the wrong state. Volcom doesnt answer any calls or emails. Theyre going out of business so its all sales final on everything. Not sure what else to do here other than hope its a typo on ****** end. Otherwise Ill dispute the charges on my card.

      Business Response

      Date: 02/26/2025

      Hello,

      We apologize for the inconvenience. Per our records, tracking number ***** - 444843162749 shows this order in transit with an ETA of 3/4/2025 for the actual address placed in order - *************************************************************************

      Customer Answer

      Date: 02/26/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ***

       

    • Initial Complaint

      Date:01/28/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 12/02/24, I received the order with an incomplete item. I emailed them muiple times to rectify the issue, often ignored. Once I finally got a response they sent me a label to return the item, which I did. The tracking label shows that it was recieved to thier facility 12/30/24. I have no recieved my refund. I have brought it to thier attention, again ignored multiple times. I just want my money back! It was charged to my credit card so now I am also paying interest on an item i don't even have!

      Business Response

      Date: 01/29/2025

      Thank you for contacting Volcom, It appears we received your product and successfully refunded you the amount of $64.94 as of 01/29/25. Please allow up to 3-7 business days for this refund to reflect in your account. Let me know if you have any questions or concerns regarding your recent online return and I would be more than happy to help as needed. Thank you for shopping with Volcom and I hope you have a great day.

      Customer Answer

      Date: 01/29/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* ******

       

    • Initial Complaint

      Date:11/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      original order #s11234819 was placed october 6 2024,multiple items totalling $851.15, including $29.99 for expedited shipping. items arrived timely, volcom has an exchange policy for size adjustment, where the customer chooses the appropriate size they want to exchange for and volcom sends shipping label.i needed to echange one item (Mens Guch Stretch **** jacket) for a total value of $400 volcom sends via email return label (also express shipping 2 day air as paid for) and i return the item. Volcom sends replacement jacket, ***** tracking ************, october 23 2024 via standard economy shipping 5-10 business days. displeased, but willing to be flexible, i wait the ten days and no jacket has arrived. i check tracking and it hasnt left the initial departure junction in *****, **. at this point i reach out to volcom to inquire why i am not recieving the expedited shipping i paid for. they apologise and send me a discount code for free shipping on my next order. Then, on November 6, 2024, (15 days after shipping) a new label is created, with an expected delivery date of November 22, 2024 (29 days after shipping) .The specific reason i purchased the expedited shipping was in order to have the items for a trip i had planned on november 15, 2024, a trip to ****************, ** where i require the use of the jacket i had paid for. i reached out to volcom to have this situation rectified, however they refuse to help me further. this has violated their policy and denied me my expedited shipping as paid for, and has further caused me much duress and have put me in a financial situation, leaving me without a refund or a jacket for my trip.

      Business Response

      Date: 11/08/2024

      Thank you for contacting Volcom Customer Service,


      I apologize for the confusion regarding our exchange policy and for the delay in your shipment. We explained to the this customer the exchange order was created with ***** ground and as a courtesy refunded the shipping fee paid on the original order. We have reached out to the carrier, who confirmed that they are still in possession of the package and require additional time for delivery. We understand how frustrating this situation can be, and we appreciate the patience as the carrier works on completing the delivery.

      If you have any further questions or need additional assistance, please let us know.

      Thank you for shopping with Volcom and hope you have a great day.

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to withdraw funds from my account, but **** has been giving me a runaround for two weeks "reviewing" my withdrawal request. I just want them to send me MY money

      Business Response

      Date: 09/30/2024

      Thank you for contacting **************** Customer Service, 

      We attempted locating a return with the email address, phone #, and first/last name provided but was unable to locate any transaction within our order admin. Can you please provide the order # or name associated to the order or return and we would be more than happy to check the status? 

      Thank you for shopping with **************** and look forward to hearing back from you.

    • Initial Complaint

      Date:01/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 packages of the volcom mesh boxer briefs in the description it says 3 pack. Proof attached. I spent ***** and only received 4 peieces when I should have recieved 6. My order number is JWG6NV58-1 from klarna. I have emailed them starting on December 12, December 21, December 25th and today. To no avail. I have also tried to call and recieved a robo message saying they are unavailable I have left multiple messages. And havent got a call back. I would like the other two items I am missing.

      Business Response

      Date: 01/12/2023

      Thank you for contacting Volcom Customer Service,
       
      I apologize for the delayed response as we are currently short staffed and are attempting to respond to all customers as quick as possible. We have contacted our inventory manager who is currently investigating your short shipped order and have submitted a refund back to the original form of payment on file. Please allow 3-5 business days for the funds to reflect to your account depending on your banking institution.
       
      Let me know if you have any questions or concerns regarding your recent online order and I would be more than happy to assist as needed.
       
      Thank you for your understanding and I hope you have a great day.

    • Initial Complaint

      Date:12/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/26 I purchased $85 dollars worth of clothing. The shipping was supposed to be **** business days. I was charged the $85 on my credit card. I have not received my order. I emailed the company twice and have not heard anything in response. I called and did not get through. I fear that the company took my money and will not be giving me the product. I would like my money back or my order. The Christmas season is busy. But its been way too long to not have any information from the company.

      Business Response

      Date: 12/19/2022

      Thank you for contacting Volcom Customer Service,

      I apologize for the delayed response as we are currently short staffed and are attempting to respond to all customers as quick as possible. After reviewing Order # S1828066, it appears this was just shipped out via ***** tracking number ************ (https://www.fedex.com/fedextrack/?trknbr=************). Please let me know if you have any other questions or concerns regarding your recent online order and I would be more than happy to help as needed.

      Thank you for shopping with Volcom and hope you have a great day.

    Volcom is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.