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Business Profile

Retail Stores

Volcom

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Volcom's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Volcom has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Volcom

      1740 Monrovia Ave Costa Mesa, CA 92627-4407

    • Volcom

      1740 Monrovia Avenue Costa Mesa, CA 92627

    • Volcom

      740 Ventura Blvd #1304 Camarillo, CA 93010

    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 3 orders online dated 11/18, 11/19 and 11/23. All where charged to my bank account that day. As of today 12/16, all three orders still are unfilled and have not shipped. I have called and emailed several times and the phones are turned off and no one responds to emails. The orders were promised delivery in 10 business days and it has been 18 business days at this point with no response as to where my orders are and when I can expect them.order numbers are S1922119 S1823927 S1829028

      Business Response

      Date: 12/27/2022

      Thank you for contacting Volcom Customer Service,

      According to our records it appears all three orders have been shipped and have been confirmed delivered.

       

      Order # S1829028

      Tracking #************

      Delivery Date: Tuesday 12/20/2022 at 10:33 am

       

      Shopify Order # S1823927

      Tracking # 615962086615

      Delivery Date: Sunday 12/18/2022 at 4:30 pm

       

      Shopify Order # S1822119

      Tracking # 61299991168653789734

      Delivery Date: Tuesday 12/20/2022 at 10:33 am


      Thank you for shopping with Volcom and hope you have a great day.

      Customer Answer

      Date: 12/27/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    • Initial Complaint

      Date:12/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed a clothing order on 12/3. Credit Card was charged in full. After 10 days I reached out to Volcom to get an update on my order as the status on the website was saying still unfulfilled. I have called and left messages with customer service, the front desk, and sent over 12 emails. I have reached out to Volcom over social media and have not had any response other than an auto generated response. I am now seeking to cancel the order and receive a full refund.

      Business Response

      Date: 12/16/2022

      Thank you for contacting Volcom Customer Service,

      As we all know, the world around us has changed and has continued to challenge our business as we do our best to meet the demands of our valued customers (thats you!).  As we aim to protect our warehouse employees with additional safeguards and safety measures, please be advised that your order may experience some delays.  Rest assured, I have contacted our operations department and requested they ship your this order as soon as possible, and once a tracking number has been created an email will be sent providing a more definitive ETA for delivery.

      We truly appreciate your patience and understanding.

      Customer Answer

      Date: 12/16/2022

       I have received this exact same auto generated response to every attempt made to contact the business.  I would like a refund.  They will not answer the phone, email, or any other forms of communication. 

    • Initial Complaint

      Date:12/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and order with this company on 11-19-22 and it says orders are supposed to ship in 3-7 business days. My order hasnt shipped I have called the company and the message says they are away from there desk, so then I emailed them everyday for the last 2 weeks and still Have heard nothing. They have taken my money and have not filled my order or even responded to my emails.

      Business Response

      Date: 12/22/2022

      Thank you for contacting Volcom Customer Service,

      I apologize for the delayed response as we are currently short staffed and are attempting to respond to all customers as quick as possible. Order # S1824654, was successfully shipped out via tracking number ************ and confirmed delivered Wednesday12/21/2022 at 12:49 pm (https://www.fedex.com/fedextrack/?trknbr=************&trkqual=12024~************~FDEG).

      Please let me know if you have any other questions or concerns regarding your recent online order and I would be more than happy to help as needed.

      Thank you for shopping with Volcom and hope you have a great day.

    • Initial Complaint

      Date:12/15/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 26th, 2022 I made a purchase of $133.00 Today is December 15th...I have made several attempts to contact customer service via email and telephone...with no luck...They emailed me the same robo message the 4 times I have emailed ..with a comment on the trying times... Never answering my questions or concerns of receiving the order before Christmas..

      Business Response

      Date: 12/22/2022

      Thank you for contacting Volcom Customer Service,

      I apologize for the delayed response as we are currently short staffed and are attempting to respond to all customers as quick as possible. Order # S1838339, was successfully shipped out via tracking number ************ and confirmed delivered Wednesday12/21/2022 at 11:41 am (https://www.fedex.com/fedextrack/?trknbr=************&trkqual=12024~************~FDEG).

      Please let me know if you have any other questions or concerns regarding your recent online order and I would be more than happy to help as needed.

      We appreciate your understanding and hope you have a happy holiday season!

    • Initial Complaint

      Date:12/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 7 items on 11/25. My products still have not shipped and I have not received them. I have tried to reach out to Volcom via their customer service email 3 separate times with no response from them regarding my order what so ever.I have called their customer service line multiple times which only rings once and then goes to a voicemail saying they are unavailable and cant get to the phone and send them an email and they will be sure to get back to me. It does not matter what time of day you call this is the voicemail you receive after only one ring. I believe there is no one really answering the phone to help customers. Also, where is my order its been almost 4 weeks and no sign of anything at all but they took my money. I would like for someone from Volcom to contact me and let me know where my merchandise is that I paid for.

      Business Response

      Date: 12/22/2022

      Thank you for contacting Volcom Customer Service,
       
      I apologize for the delayed response as we are currently short staffed and are attempting to respond to all customers as quick as possible. After reviewing Order # S1836564, it appears it was successfully shipped out via tracking number ************ and confirmed delivered Monday 12/19/2022 at 3:22 pm (https://www.fedex.com/fedextrack/?trknbr=615962109208&trkqual=12024~************~FDEG).
       
      Please let me know if you have any other questions or concerns regarding your recent online order and I would be more than happy to help as needed.
       
      Thank you for shopping with Volcom and hope you have a great day.

    • Initial Complaint

      Date:12/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details.Date of order: November 25, ***********: $355.59 Provide products and have them arrive between 3-7 business days.Tried calling, but they didn't answer. I tried live chat, but they didn't answer. Tried email, they don't email back.I don't have my gifts but I've paid for them. I have not heard from them and it's been over three weeks.

      Business Response

      Date: 12/21/2022

      Thank you for contacting Volcom Customer Service,

      Order # ********, was successfully shipped out via tracking number ************ and confirmed delivered Sunday 12/18/2022 at 10:50 am (https://www.fedex.com/fedextrack/?trknbr=615962073990&trkqual=12024~************~FDEG). Please let me know if you have any other questions or concerns regarding your recent online order and I would be more than happy to help as needed.

      Thank you for shopping with Volcom and hope you have a great day.

    • Initial Complaint

      Date:12/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with Volcom (online) on 11/19/22. To date, I have not received notification that my order has shipped. Volcom has shut down their online chat on their website and they do not answer their customer service line. (There is an automated message that says they're busy and cannot answer the call.) I have contacted Volcom numerous times via email and get canned responses that indicate they are experiencing delays but will get to my order eventually. I have also contacted them via ******** without resolution. My card was charged the day I placed the order but I cannot get a response on either getting the order shipped or cancelling the order. This order was intended for Christmas - if it will not ship in time for Christmas, I would like a refund.

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I placed 2 orders on Nov. 18th 2022 and have not received communication or delivery of products. Both credit cards had been charged immediately. Every time I have called customer service the phone goes to a message machine telling me I called after hours. I have emailed several times with no response. I was contacted by a social media rep as I placed a comment on Face Book inquiring about why 50+ people are having the same exact issue to ***. I am afraid at this point I lost money and gifts for Christmas at the same time. The overall lack of communication and concern for customers has me absolutely feeling like this company has become a scam. I would like my products to ship or a complete refund ASAP! I have supported this company since I was 16 years old and have well over $10k in current clothing in my closets, this was a hard choice to file a complaint but I feel as if they are not true to this anymore!

    • Initial Complaint

      Date:12/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a defective product from Volcom ***. Item is a "****** Jacket". I wore the jacket for 1 day and many fibers started poking through the surface material. If a lint brush is used to remove them it makes it worse by pulling more fibers to the surface. I have found many reviews and pictures going back to 2018 regarding inner fibers shedding outside the jacket. Despite this, Volcom has continued to sell this jacket, despite so many reports of the defect, without revision.I opened a ticket for refund and have received one reply. All ticket updates since, have been ignored. 17 days have lapsed with no reply after they said they would initiate a "warranty claim". I have attached supporting documentation of the state of the Jacket and the ticket.

    • Initial Complaint

      Date:12/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the businesses online store on 11/23 for $322.18. On their website, it says that orders are usually processed within 48 hours, but due to covid, can now take up to 7 business days. Understandable.The business charged my payment method on 11/28. I have still yet to receive goods for my purchase or a shipping confirmation and today is 12/8, still past 7 business days.I contacted their customer service email on 12/5 and received an automated message saying that my order was successfully accepted and is currently being picked and pulled for shipment. I only found out it was automated when I sent an additional email today, 12/8, and received the same message moments later. When I replied to either email, no response.I also called their customer service phone number and it never brings you to a live person. You are able to leave a message, but no one has ever called me back. I have also tried to call their US Headquarters number, same response. I can't even get a hold of anyone to cancel my order for a refund.My last resort was to call one of their brick and mortar stores and see if I could get any help that way. They had very little information they could give out, but were more helpful than the businesses own customer service.I have also been on their social media pages and it looks like there are many more customers also having the same issue.

      Business Response

      Date: 12/16/2022

      Thank you for contacting Volcom Customer Service,

      As we all know, the world around us has changed and has continued to challenge our business as we do our best to meet the demands of our valued customers (thats you!).  As we aim to protect our warehouse employees with additional safeguards and safety measures, please be advised that your order may experience some delays.  Rest assured, I have contacted our operations department and requested they ship your order as soon as possible, and once a tracking number has been created an email will be sent providing a more definitive ETA for delivery.

      We truly appreciate your patience and understanding.

      Customer Answer

      Date: 12/16/2022

      In regards to the message the business has sent, this is an automated message that I have received word for word before.

    Volcom is NOT a BBB Accredited Business.

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