Share
Business ProfileforInternational Timeshare Legal Consultants
Current Alerts For This Business
2. Follow established legal and ethical advertising and selling practices, including, but not limited to, the BBB Code of Advertising.
2A. Work with BBB and agree to modify, substantiate or discontinue advertising and selling practices when recommended.
2B. Use the BBB trademark and BBB affiliation statements under license and as outlined in usage policies then in effect.
4. Openly identify the nature, location, and ownership of the business, and clearly and prominently disclose all material facts that bear on a customer’s decision to buy.
4A. Upon request, promptly provide BBB with all information requested to ensure adherence to BBB standards.
6. Address disputes forwarded by BBB quickly and in good faith.
6A. Provide a response to each complaint that:
- Is professional,
- addresses all significant issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
In May 2023, BBB investigated International Timeshare Legal Consultants’ business practices. This investigation was prompted by the nature of consumer complaints received by BBB. It is alleged that the business fails to render services consumers paid for; and fails to provide an update on the case. Additionally, consumers indicate that the business fails to respond to phone and email inquiries.
On May 10, 2023, BBB sent the company a Business Practice Inquiry through email to request the following information:
- Sample copies of all written agreements with consumers used at any time in the past 30 days;
- All consumer disclosures that explain your fee schedule including when a consumer makes the first payment;
- Procedures for ensuring consumers are informed of the timeshare cancellation timeline;
- A detailed description of all training given to telephone operators and other employees/independent contractors;
Additionally, BBB would like to ask International Timeshare Legal Consultants to provide documentation of all professional consultants and attorneys associated with the business or clarification of the following advertised claims listed on the business' website: http://www.timesharelegalconsultants.com/our-team.html.
As of August 8, 2023, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to contact their local Attorney General's Office, and/or file a complaint with the Federal Trade Commission.
Additional business information
On April 25, 2023, BBB requested International Timeshare Legal Consultants to modify, substantiate, or discontinue claims made on their website (http://www.timesharelegalconsultants.com/index.html) that read: "BBB A+ Rated Timeshare Dissolution", "100% Money Back Guarantee", "Take the First Step With us to Cancel Your Timeshare Contract Guaranteed.", "Our Professional Consultants Guarantee to Cancel Your Timeshare Contract.", and "..We are 100% successful in relieving you both financially and legally to the timeshare resort". Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
BBB's Code of Advertising Section 1 states, The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. BBB's Code of Advertising Section 20 states, When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. Additionally, BBB's Code of Advertising Section 34 states, Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
As of August 8, 2023 the business has not responded to BBB's request.
At-a-glance
Customer Complaints
7 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 3303 Harbor Blvd Ste G8, Costa Mesa, CA 92626-1522
- BBB File Opened:
- 10/29/2020
- Years in Business:
- 5
- Business Started:
- 3/20/2019
- Business Incorporated:
- 8/7/2020
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- International Time Share Legal Consultants LLC
- Business Management
- Mr. Derrick Walker, President
- Mr. Raisley Michael Moe - Bennett, Member/Manager
- Contact Information
Principal
- Mr. Derrick Walker, President
- Mr. Raisley Michael Moe - Bennett, Member/Manager
Customer Contact
- Mr. Derrick Walker, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
7 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
james g
08/17/2023
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.