Business ProfileforBerts Mega Mall

I bought a Can-am Ds 250 quad at Berts Mega Mall on 2/6/22.I took it home, realized the plastic panels under the seat were cracked due to bolt torque. I informed the sales man and on 2/16/22 there was a warranty case started with BRP. The store never contacted me because they had my wrong email and phone number, until I contacted them in October 2023. They started a new case since it had been so long and when it was approved they asked me to bring it in. I took it on August 3rd 2023 because they said they had the part ready to install. They said that part turned out to be damaged also. They re ordered the part a few times and they told me all those times the parts were damaged. I picked up my quad in December 2023 to use it and took it back 3 days later.They made me an offer to keep the damaged part and a $500 ***** I declined the offer. Now they are saying I cannot pick up my quad until they replace the fender or I accept the offer they are making me. My quad has been there since August of 2023 and they have received at least 5-6 damaged fenders that cannot be installed, as of now the last part that came In last week was also damaged according to the store. I tried calling BRP my self and they said they only handle warranty issues with the Dealerships. The person that I speak with at Berts Mega Malls name is *****.