ComplaintsforTikTok
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On April 25,2022 my TikTok account @********** was banned without warning and without any violations prior to being banned. I have been ******** by multiple accounts and expect spam reporting that led to my automatic ban, which I appealed and was denied. I have not broken any rules of the platform, and this is now the second time I have had to have this profile reinstated. It has caused severe emotional distress.Business response
06/13/2022
Business Response /* (1000, 5, 2022/05/10) */ Hi ***, Thanks for reaching out to TikTok through the BBB. We've reviewed your report and it looks like you've reached out to our team via email recently. We've responded to your message and are awaiting additional information from you. Once we receive the necessary information, we can look into this further for you. We apologize for any inconvenience this has caused. Best, The TikTok Team Consumer Response /* (3000, 7, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello TikTok team, It appears that my account was reinstated after I submitted the information asked of me, however, the second I tried to post a video, I was hit with a one week post ban. AGAIN, I have had every single video that was ever reported for guidelines put back up. So there are currently no community guidelines violations on my account. Then, after the one week ban was up, yesterday, I posted a video that is still up now, but this morning I woke up to YET ANOTHER one week ban! This is absolutely ridiculous. I don't know if for some reason the violations are not being removed off my account after the appeals are won and that is why this is happening, but on top of being bullied CONSTANTLY (and TikTok doing nothing about it despite SEVERAL reports through the app, feedback form AND email) I am now also being disciplined by the app for doing nothing wrong. I would like this situation rectified please so that I can continue to use my account that I have worked so very hard on. Additionally, I should not have to be contacting the platform through the BBB and would love an actual email of a person at TikTok to contact when this inevitably happens again.Initial Complaint
04/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
I run a cooking recipe website, app, and social media accounts. After using *******s coin/promotional feature, a few scams happened to me, so I assume they will happen to many others. ****** has repeatedly flagged promotions of cooking videos as inappropriate or against community guidelines. They are simple cooking videos with barely any human content. They remove videos after the promotion has started, and do not reimburse my promotional coins. They fail to respond to emails, complaint reports,**** complaints, bug fixes, nothing. I have lost ~$*** due to this. Secondly, they are exchanging real currency at a far worse rate for ****** currency. When I type in that I want to spend $*** on a promotion, it goes to the ******* Store like $***, then I get back to ****** app and it is actually **** ****** coins that is needed, which is more like $***. ****** is abusing the currency system within the App Store, misrepresenting costs on their app, and stealing said currency on the app. They are falsely leading accounts to promote. Shadow banning accounts that are promoting, all while exploiting young men and women and sexualizing them for more views and clicks. It's disgusting, illegal and fraud.Business response
06/21/2022
Business Response /* (1000, 8, 2022/05/26) */ Hi ***, Thanks for reaching out to TikTok through the ***. We've reviewed your report and it looks like we resolved this issue through an email sent via our webform (*******************). We have gone ahead and resent the email for your convenience. We apologize for any inconvenience this has caused. If you have any further questions or issues, feel free to respond back to our email and we'll be happy to assist further. Best, The TikTok Team Consumer Response /* (3000, 10, 2022/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Really? You did not solve any issue that I listed. I have not been refunded. I have not been given standard access to promotions. I am still unable to follow anyone. The email you sent me is a boiler plate email that doesn't even allow for open correspondence. See attached. No resolution was made. All issues still exist.Initial Complaint
04/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've contacted many times to get my accounts birthdate changed id like this resolved asap my account on tik tok is ********* I need it changed to January 13,2001 thank you !Business response
06/01/2022
Business Response /* (1000, 8, 2022/05/13) */ Hi *******, We apologize for the inconvenience, however, we cannot support this case via BBB. We are happy to help, please reach out to us in-app or via [email protected] as we are not able to locate the information to look further into. Best, The TikTok TeamInitial Complaint
04/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My TikTok account ************ was banned on early morning of 4/23/22 without warning or explanation. I am an ultra marathon runner and my account documented my running and outdoor activities. I grew my account very rapidly and gained over 30,000 followers in the past month. I quit my job and was using TikTok as my main source of revenue to connect to brands and gain sponsorships. I appealed the ban and immediately I got a message saying TikTok reviewed my appeal and could not restore my account. I did not break any community guidelines. I have been emailing very frequently in the past couple days with no response. I am desperate to speak with someone at TikTok to explain the situation, request they reinstate my account and if not request why they banned my account. This account is my business at the moment. Please help me however you can. Thank you so much for your time. ****************Business response
06/06/2022
Business Response /* (1000, 8, 2022/05/18) */ Hi there, We apologize for the inconvenience, however, we cannot support this case via BBB. We are happy to help, please reach out to us in-app or via ******************* as we are not able to locate the information to look further into. Best, The TikTok TeamInitial Complaint
04/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Banning accounts without due review change this policy or get suedBusiness response
05/27/2022
Business Response /* (1000, 8, 2022/05/10) */ Hi ****, Thanks for contacting TikTok through the BBB. We only ban accounts and videos that violate our Community Guidelines. As for content, any videos that violate our Community Guidelines will be taken down. We have measures in place to protect the safety of our users and prevent harm on our platform, and we don't allow content on our platform that violates our Community Guidelines (https://*******************************************) If you would like us to review specific content or a specific account, please reach out to us in-app or via *******************. Best, The TikTok TeamInitial Complaint
04/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've sent in countless amounts of reports to get my birthday changed on my tik tok account cuz it got entered in wrong but nobody is doing it for me I'd like help getting it fixed as soon as possible I'd like it done by the April 26th 2022 thank you.Business response
05/27/2022
Business Response /* (1000, 8, 2022/05/10) */ Hi *******, We apologize for the inconvenience, however, we cannot support this case via BBB. We are happy to help, please reach out to us in-app or via ******************* as we are not able to locate the information to look further into. Best, The TikTok TeamInitial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was wrongfully banned on my tiktok account ************* after i reached a milestone of 5,000 followers and i just want my tiktok account back i worked so hard and put so much dedication into my craft just for it to be taken away from me for no reason at all i put so much hard work my content i've also been trying to reach out to tiktok but they never respond it said i was banned for being under the age of 13 but i am 18 years old so if there is anything you can do please help me thanks.Initial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tiktok account @***************** was permanently banned on 4/19/2022 despite having no community guidelines violationsInitial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Over the last few months I have been using TiK ToK and started getting a small following where I was connecting with the gay community. Last night during a Live I was banned without warning. I submitted and Appeal through the app hoping for an honest review but within seconds it was rejected. I also have some money on the account that I earned through my content and I don't have access to it anymore. I would like my account unbanned / i would like access to my money in my creator fund. I have never violated any of the community guidelines in the past and feel like I have been targeted because i post gay content. I would like an honest review of my account and the option to talk to someone other than a feedback page. ***********************************************************************Initial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've reached out to TikTok several times on this matter. My daughter's account was banned and we don't know why, despite SEVERAL requests on my part to inform me of why. By default because her account was logged in on my phone, my device (not my account) was banned as well. I've emailed, reported a problem, provided screenshots of my ID and my phone line info from my cell provider, and still nothing has been done to fix this. I was making steady contact with customer service but as soon as they were able to link my daughter's (age 13) account to my account, they will no longer respond to me. I feel that banning without warning or explanation is unfair and wrong. .
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Customer Complaints Summary
883 total complaints in the last 3 years.
471 complaints closed in the last 12 months.