Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked on a single 12 pack case of their product. They checked off on the web site 2 other 12 pack cases and billed my Credit card for same as a count down clock on their site started clocking down. No way to see cart edit cart or correct their automated 3 cases 20 of which they automatically added to order. I am remaining to get emails to come back and get my other things in cart I did not order. **** is my opinion.

  

  Business Response

  Date: 05/11/2025

  The customer initially added 1 pack of 12, and once at checkout was offered additional packs with a higher discount. The customer accepted the offers and added the 2 additional packs. It is not possible for our system to randomly add any packs to an order. We have no access to the order until it is paid in full, which is when the customer can see all items in the order. 

  Customer Answer

  Date: 05/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lie..... Their ad on FB is different. Their packaging says nothing about 3rd party testing. Neither does their web site. ALSO they fail to disclose that the tuna is processed in *******.... ALSO their FB ad SAY IT'S ALL CAUGHT IN THE PACIFIC OCEAN, Their PACKAGING SAYS GLOBALLY SOURCED FISH.. I purchased $152. worth for myself and my daughters family and I am sick to my stomach over all of this. THIS FISH IS TOXIC..... GOD WILL NOT LIKE WHAT THEY ARE DOING..... ******* **** SENT 2 ORDERS (24 CANS) TO MY DAUGHTER ****** ****** AND ONE ORDER (12 CANS) TO ME. I THREW OUT ORIGINAL PACKING . I FILED A DISPUTE WITH MY DISCOVER CARD ALSO . THE BELOW ACCOUNT NUMBER IS WHAT I SENT TO MY DAUGHTER ($98.71). I DON'T HAVE THE ORDER # FOR WHAT I HAD SENT TO ME. $53.83

  

  Business Response

  Date: 04/20/2025

  All the information is available on our website. We state on our website that our tuna is Tested by a 3rd party and our mercury levels are well under US and International safety laws. Our pole & line fishing methods source younger tuna fish near the top of the ocean and have lower mercury levels than other traditional fishing methods that use big nets and catch older larger tuna that carry more mercury. The mercury levels are below 0.15ppm.

  Our website also shows the photos of our product boxes, which say processed in ******** The fish is pole and line caught and globally sourced as pole and line caught fish is hard to find. However the majority of our fish is caught in the Pacific near ***********. The fish is then processed and canned in our state of the art facility in ******* which is the same cannery that processes for Wild Planet. It is then imported into ********** where it is stored and shipped directly to consumers.  The entire operation including the cannery is American owned.
  
  It looks like the customer did not read the information we have available on our website and simply assumed other things. We have been in contact with her and provided return instructions based on our return policy, also located on our website for her and everyone to see prior to placing an order. 

  Customer Answer

  Date: 04/20/2025

   They have not contacted me as they stated.  I have heard nothing from them.  I ordered from a posted ad on FB that DID NOT have the details they say are posted.  Conveniently the ad has disappeared.  I've already had my daughter in ** write return to sender on the ones shipped to her at ************************* ******************************************************************************************* with out opening them.  I will expect a FULL REFUND for them.  $98.71.  They require return in original packing and  I do not have original packing for the 12 I ordered sent to **********************************************.   I will need an address to return them to and expect a refund once I do. $53.83 minus one can I opened before I read the info on the back of the packing box.   Thank you ******* **** ************

  

  Business Response

  Date: 04/21/2025

  Please check your email for the response we sent you with instructions on how to return it. All the information has been provided, it seems you need to review the website, ads and email you are using to purchase an order online. The return instructions are also located on the website as mentioned before. We strongly recommend that your daughter also email us once the package has been returned in order to receive a refund. 

  Customer Answer

  Date: 04/24/2025

   I still was not given a return address for my order of 12 in ***  I have already told him my daughter in ** sent her order of 24 (in 2 separate boxes) back marked "Return to Sender" on each box. He should have it back within 6 days by May 1st.  When I get the refund I'll close it. 
  

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Natural Catch Tuna practices order entry scamming. I logged into their ecommerce site and placed an order for a 24 pack of one of their tuna products. I used the ****** payment method where I submitted an amount of $78 to ****** and ****** approved the purchase and sent payment for the transaction to Natural Catch Tuna. After concluding the order, the ************************** ecommerce site , immediately and automatically appended my order for another tuna product for $73 and charge it to my ****** account. The ecommerce site makes this automated order modification seem like an order proposal, and puts a timer on the screen and does not provide any functionality to reject the order modification proposal. I did not accept the order modification and let the proposal expire. This is NOT want happened. ************************** ecommerce site placed an UNAUTHORIZED charge on my ****** account for $73. I called ****** and reported this authorized charge while confirming the $78 was a valid charge. ****** refund my $73 charge. With in the hour, ************************** cancelled my entire order. Therefore, nullifying our entire purchase agreement. Apparently if they can not scam you, they have no interest in doing business with you.This it known also as breach of contract. With is defined: Breach of Contract: If the original sales order was a legally binding contract, modifying it without your consent and invoicing you for the changes constitutes a breach of contract I will be filing a Tort claim in my state ( which aggressively pursues predatory suppliers) to ensure others in my state do fall victim to this fraudulent supplier. FYI I would call them and try to resolve these issues with the company, however they do not answer the phone.

  

  Business Response

  Date: 04/16/2025

  Any problems related to this order were received via ****** under a disputed charge and not from the customer. The ****** request was for an order cancellation, which was done instantly on our end without knowing any issues the customer had during the order process. Contrary to the customers allegations, this is not a scam. The order page is very simple, we do not have access to the customers carts or added items until an order is completed and paid for. The customer first receives an order confirmation and then can contact us regarding any concerns. With this order, there was no contact directly from the customer and we followed the ****** request accordingly. 

  Customer Answer

  Date: 04/17/2025

   The business  is not acknowledging the Initiating act of fraud, where their ecommerce system automatically modified my order and submitted and additional UNAPPROVED charge ( order line time) to ****** for payment. I did not approve this order modification or approve the extra billing amount to paypal.    I only approved and agreed to pay for the initial order line item i selected on the order.

  The second line item was placed on the order was by an automated function in the ecommerce system.  This second line item was auto generated and invoiced was unapproved and is created breach of contract of the original sales agreement. 

  ****** did not create any problems with this order, they resolved them.  They denied payment  the fraudulent charge regarding second line item placed on the order via the fraudulent ecommerce modification. 

  Your business apparently interpreted this as a request to cancel the entire order, instead of just cancelling the second order line item that was fraudulently appended to my original order.
  

   

   

  

  Business Response

  Date: 04/17/2025

  There is no fraud by the company. The option to add a second pack with a discount is offered to every customer, it can only be added if the customer accepts the offer.The system cannot randomly add items to orders. Also, there is no way to add an item without payment being provided by the customer. 

  ****** notified us of your request to cancel, it did not flag the order as fraudulent. We complied with your cancelation request via ****** since you did not contact us directly.

  Customer Answer

  Date: 04/19/2025

   Lets break down these statements provided by the fraudsters individually:

  1) There is no fraud by the company. - False

  2a)The option to add a second pack with a discount is offered to every customer, it can only be added if the customer accepts the offer. - False

  The offers states you have qualified for an Additional Discount.  Implying that, for some random reason, your order line items has been select to receive additional discount.

  2b) The system cannot randomly add items to orders.- No sure the term random fits here.  But yes, IT DID ADD another line item to my order can conducted a BILLING EVENT to ****** that i DID not approve.  I ONLY approve payment for the initial order line item.
  

  Also, there is no way to add an item without payment being provided by the customer.  - This is blatantly false statement.   I only provided payment for the first line item on the order!  Your ecommerce charged my ****** account for the second line item on the order with NO approval.

  Also your commerce solution provides NO functionality to remove the forced second order  line Item ( to review it), prior to accept it for billing.  It just slams it on there and bills you will no opportunity to remove it.
  

  
  ****** notified us of your request to cancel, it did not flag the order as fraudulent. - ****** notified you that the second charge  ( the second line item that was forced on the order) that this was an unapproved charger and was cancelled.   
  

  We complied with your cancelation request via ****** since you did not contact us directly.  - Please provide documentation from ****** that the first line item for $73.92 was requested to be cancelled.

  I only requested that the second line item for $78.00 be cancelled.  your company elected to cancel the entire order!

   

   

• Initial Complaint

  Date:02/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tuna on 2/6/25. Never received it, checked the tracking number and it is going from ********* to *********** to ******** (where I live) and back to **, back to ********, back to LA and back to ********. Natural Catch has told me three different things regarding the shipment. Storm delay (not true) order returned to them (not true), sent a new shipment (not true). They have provided me the same tracking number with nothing noting it had been returned to them. I have asked for a refund three times to no avail. I have ordered from them in the past and never had a problem. I will never order from them again and I don't want my tuna if it ever arrives. Terrible customer service.

  

  Business Response

  Date: 02/28/2025

  We were in constant contact with the customer regarding the issues with the package. There was a storm that caused not just her package but multiple packages be delayed. The tracking number also confirmed there was a delay, but she was not willing to accept that. We have already processed a refund for her order and advised to please refuse the package on arrival. She stated in an email, she will not refuse the package even though she was refunded in full. We have done everything on our end to make sure the customer is happy and have apologized for delays that are out of our hands. 

  Customer Answer

  Date: 03/01/2025

  I have no problem returning the tuna if I ever receive it. I will not pay to send it back, they need to cover the shipment fee. The weather had no impact in this shipment. All of my tracking indicates that it has been in ******** four times - the first time was February 9th and the product was ordered February 6. I don't like it when people are untruthful and my communication with them has been untruth, the other word is lying. I have had a couple of situations in the past with other vendors where shipments haven't arrived and they have sent an additional shipment and said if the original one arrives, no worries keep them both. For a small $101 item (including shipping fee) this is absurd.

  

  Business Response

  Date: 03/01/2025

  From the last message the customer sent, it looks like issues with delivery is normal on her end. Not every company will have the same response and agree to ship a new product like the other situations she has had. On our end, we decided to refund her instead in order to avoid further issues. She was notified of the response and has been given the instructions on how to return it free of charge. At no time, has she been asked to cover for any fee regarding the return.

• Initial Complaint

  Date:01/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 8th of January I ordered some products from this company. After awhile I wondered why I didn't get any email information concerning a receipt for the products or shipping information. On the 14th of this month I finally got a receipt and shipping information. The information claimed that "on average the product would arrive within 4 days. It is now the 19th and no product. They want you to download a tracker with a QR code which I don't care for since I feel it is a ploy to gather as much information about me and so I refuse to comply. Why in the world they can't they just show this information from the product ordering site on their website is beyond me, especially how expensive their product is. I think I've waited too long and their customer service is no good.

  

  Business Response

  Date: 01/20/2025

  Unfortunately we encountered delays due to the wildfires in southern **********. We are in southern **********, and most of our mail goes through ***********. This caused an issue with our logistics in terms of shipping the packages. There is no need to download any app or QR code in order to check the tracking status. We send out an email with the direct link to track the order via Sendle, our shipping carrier. 

  As of today 1/20/2025, every single package that was delayed, has been shipped. 

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yet again, Ive come across a HORRIBLE business where I paid for a product and still havent received it. I was charged for priority shipping too (3-5 days). I placed the order December 31. It is now January 17 and I still dont have it. But I received a message today, asking me to review the product! Prior to today, I reached out and still have not received a response from customer service & support. I called the phone number they provide too and it sounds so weird. Not like a phone at all but more like some kind of a computer generated recording from 1985. You can call for yourself and see. Its an 888 #. Someone answers on the second or third ring and it also sounds strange like a machine, not a human being. Try it for yourself. **************. It sounds like a broken toy robot. Theres something very off about it. I sent emails; still no response at all. I think its a scam, but they have commercials for the product on streaming platforms!! I want every ***** of my money back. Can you all please help me again? Ironically, you helped me with an issue in December. I plan to donate to the BBB because you do great work helping citizens. I wish you had a set-up online where I could make a donation today. I have to get a ride to the post office to send you a money order. Please help me again. Thank you and God bless you! p.s. Are most businesses these days wicked and corrupt?!! Smh!!!

  

  Business Response

  Date: 01/18/2025

  Hello ******,

  We can see you emailed us on January 15th and we replied letting you know about the delay we were facing. We are in southern **********, and due to the unexpected wildfires, there was a delay for packages that normally go through the route in ***********. Please check your spam folder to verify the response we sent you, when you initially emailed us. 

  Regarding the phone recording from our customer service line, you get a recording with information about our business hours or if an agent is busy on another line. This is a normal recording that most businesses have letting the customer know that an agent is not currently available. 

  We can see your order is already on the way to you, all you need to do is wait for your tracking number to update with new details. 

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold me ***** dollars worth of tuna which was never delivered. I paid 9 dollars for shipping. They said I had to file a claim with the ***** I had over 18 emails with customer service (what an oxymoron in this case) without any offer to make this right. It was all mine or the ****** fault. I even showed them the evidence that the **** provided me (which was a picture) where there was a mismatched label and the address was incorrect. I am sure they will respond to this by saying that I never filed a claim with the ***** As long as they are not at fault in their mind, it is your problem. Deal with it. Do NOT do business with this company. I have the email thread where they even acknowledge I never received my product, but I have to fix it not them. SMH.

  

  Business Response

  Date: 11/22/2023

  The customer sent us a letter that he says he got from **** claiming the package was mislabeled. What he has failed to acknowledge is that we also provided him with our label that was printed and put on the package with his correct address which he confirmed to us via email. According to the tracking number that **** gave us, the address is correct and the package was delivered to said address. The customer has not completed a claim and provided us with the claim number as we requested in order for us to send a replacement, even though we have a delivery confirmation from ****.

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an email with an offer to complete a purchase I was considering, when I clicked the link. It automatically completed the unauthorized purchased using the information.and credit used on a prior purchase.

  

  Business Response

  Date: 09/18/2023

  Customer contacted us through email that he no longer wanted the order. We cancelled the order as requested and replied to customer via email that his request was completed. He was not charged. 

  Customer Answer

  Date: 09/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So let me start off by saying we are fans of the product, we tried a mixed box of tuna and then ordered two more boxes. The problem is they put me on a weekly subscription that I Don't want , you would think a company could simply stop such an order but not this one, after two hours of my life I'll never get back on hold while these customer reps look into my account only to tell me they are forwarding my info on for investigation, smells like a scam to me, it should be really simple but it's not and any credibility the company had with us just went out the window. I want this reoccurring order to simply stop and our business will be done. They keep sending tuna that I don't want and charging my account. That is why I am getting in touch with you.

  

  Business Response

  Date: 04/05/2023

  Hello,

   

  We are very sorry that you were not given the information you wanted right away. We offer one time sales as well as subscription plans. Under the subscription, you get the product at a discount and it is automated. It can be weekly or monthly, it depends on the customer. Once an order with the subscription is placed, we send and email with the order confirmation and a separate email with the link to create your account for the subscription so that you can update/cancel at any time. All of this information is also available on our website. 

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased every product line offered by this company and rated it positively on their ******** profile. I have read recent science articles suggesting that seafood products from ******* are not safe to be consumed and should not be bought outside of *****************. I can return the unopened product, which is considerable, if the company will pay for return shipping.

  

  Business Response

  Date: 02/07/2023

   

  Hello ******,

   

  The fish is pole and line caught and globally sourced as pole and line caught fish is hard to find. However the majority of our fish is caught in the Pacific near ***********. The fish is then processed and canned in our state of the art facility in ******* which is the same cannery that processes for Wild Planet. It is then imported into ********** where it is stored and shipped directly to consumers.  The entire operation including the cannery is ******** owned.

  Our cannery is an *** approved cannery that the *** visits every year for approval. The *** clears us for importation and compliance by *** standard. We meet all the requirements.

  You can email ********************************** for a return label.