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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company sold me ***** dollars worth of tuna which was never delivered. I paid 9 dollars for shipping. They said I had to file a claim with the ***** I had over 18 emails with customer service (what an oxymoron in this case) without any offer to make this right. It was all mine or the ****** fault. I even showed them the evidence that the **** provided me (which was a picture) where there was a mismatched label and the address was incorrect. I am sure they will respond to this by saying that I never filed a claim with the ***** As long as they are not at fault in their mind, it is your problem. Deal with it. Do NOT do business with this company. I have the email thread where they even acknowledge I never received my product, but I have to fix it not them. SMH.
Business response
11/22/2023
The customer sent us a letter that he says he got from **** claiming the package was mislabeled. What he has failed to acknowledge is that we also provided him with our label that was printed and put on the package with his correct address which he confirmed to us via email. According to the tracking number that **** gave us, the address is correct and the package was delivered to said address. The customer has not completed a claim and provided us with the claim number as we requested in order for us to send a replacement, even though we have a delivery confirmation from ****.Initial Complaint
09/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was sent an email with an offer to complete a purchase I was considering, when I clicked the link. It automatically completed the unauthorized purchased using the information.and credit used on a prior purchase.Business response
09/18/2023
Customer contacted us through email that he no longer wanted the order. We cancelled the order as requested and replied to customer via email that his request was completed. He was not charged.Customer response
09/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So let me start off by saying we are fans of the product, we tried a mixed box of tuna and then ordered two more boxes. The problem is they put me on a weekly subscription that I Don't want , you would think a company could simply stop such an order but not this one, after two hours of my life I'll never get back on hold while these customer reps look into my account only to tell me they are forwarding my info on for investigation, smells like a scam to me, it should be really simple but it's not and any credibility the company had with us just went out the window. I want this reoccurring order to simply stop and our business will be done. They keep sending tuna that I don't want and charging my account. That is why I am getting in touch with you.Business response
04/05/2023
Hello,
We are very sorry that you were not given the information you wanted right away. We offer one time sales as well as subscription plans. Under the subscription, you get the product at a discount and it is automated. It can be weekly or monthly, it depends on the customer. Once an order with the subscription is placed, we send and email with the order confirmation and a separate email with the link to create your account for the subscription so that you can update/cancel at any time. All of this information is also available on our website.
Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have purchased every product line offered by this company and rated it positively on their ******** profile. I have read recent science articles suggesting that seafood products from ******* are not safe to be consumed and should not be bought outside of *****************. I can return the unopened product, which is considerable, if the company will pay for return shipping.Business response
02/07/2023
Hello ******,
The fish is pole and line caught and globally sourced as pole and line caught fish is hard to find. However the majority of our fish is caught in the Pacific near ***********. The fish is then processed and canned in our state of the art facility in ******* which is the same cannery that processes for Wild Planet. It is then imported into ********** where it is stored and shipped directly to consumers. The entire operation including the cannery is ******** owned.
Our cannery is an *** approved cannery that the *** visits every year for approval. The *** clears us for importation and compliance by *** standard. We meet all the requirements.
You can email ********************************** for a return label.
Initial Complaint
01/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My problem is Ive been a customer of NATRAL ********************** for about 2 years now.Hundreds of orders later Im still happy as if it were the first day I tried their productsAll these negative reviews are questionable And as for shipping, never a problemIve always received my orders as described in my orderThese negative reviews are questionable in my humble opinion JimEBusiness response
01/28/2023
Thank you for the support and preference for our products.Initial Complaint
12/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Absolutely no customer service. This company will flat out lie to you, answer none of your questions, and does not deliver on their free 2-3 day shipping. My order took 9 days to ship and has a delivery estimate of 7 more days? How is 16 days 2-3 day shipping? Why is the price not discounted if you do not provide what is advertised or customer service in general? Even customer service reps and managers answered 0/5 questions. All they do is answer your question with a question, or lie to you. I would like a refund, thanksBusiness response
12/14/2022
Hello,
Unfortunately there were events that caused delays, along with the holiday season. We always responded to every single email and question and made sure customers were aware of the delays. We also provided with updates as soon as we had them. All delayed orders have been shipped on our end. If there is an additional delay due to the carrier, it is out of our hands. We cannot control staff shortages or weather conditions that can cause an issue while in transit.
Customer response
12/14/2022
The seller advertises free 2-3 day shipping on all orders. My order not only shipped over a week late but was also shipped via *** ground from ********* **, to MI. Delivery time 8 days, estimated for 12/20/2022. You have false advertisements, lie to customers both before and after the purchase, and do not answer customer questions as you indicated in our reply. Just one more lie from an untrustworthy company. Your ridiculous reply has resolved no conflict. You should be out of business. All of your customer service representatives are a joke. Talk to and treat people like humans. Hopefully this can save some other fool from trusting your company. I noticed that you deleted my reviews and blocked me from commenting on social media???Business response
12/15/2022
******,
We have replied to every single email and comment you have sent us. Please check your email to confirm this. We did let customers know regarding the delay, which changed the delivery time frame. We provided an update with the tracking number as soon as we had it. We cannot control how long *** takes to deliver it to your household.
You keep commenting on other customers posts, so after receiving complaints regarding that, we had to limit your comments on our page since it was marked as harassment. If you do not want your order, you can refuse it once it arrives.
Customer response
12/15/2022
I am glad to see more lies from your company... You and all of your employees are exhaustingly frustrating to deal with. You DID NOT reply to all of my messages or concerns in each of my correspondences as you indicate. You DID not proactively inform me or other customers of your delays and continue to advertise free 2-3 day shipping. My order was not only exceptionally late to ship with no valid explanation, but you also shipped it via *** ground, not the 2-3 day shipping that you advertise. So yes, you did have control over the length of time that this package took to get to me. You simply chose a cheaper shipping option, while misleading myself and others to believe they were getting 2-3 day shipping. If you cannot understand this, then you really are something special just like the customer service representatives that you hire from out of country. Also, I started commenting on others reviews after you blocked me from commenting on your posts and pictures. You also deleted my reviews. Why is that? I would not have had to go on others reviews if this was not the case. The reviews will not stop by the way. You could have solved many of these issues with basic human decency, but you chose to lie and mislead the entire way. You and your company are trash, I can only hope that karma is real. If it is not, I hope that you continue to enjoy my reviews and comment! The only resolve to this will be a complete refund for the lies, frustration, and time both put into contacting you and waiting for something that should have been delivered on Dec 8th.Initial Complaint
08/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Aug 17 2022 12 can s reg tuna ***** 12 cans reg tuna ***** Susposed to be 12 cans Chilli tuna they charged me for 3 sets but I only ordered 2 cust serv *********** did not help..theysent nasty and unrelated emails to my distress Customer #****** tracking # *******************Business response
08/30/2022
Hello *******,
Please check your bank account for the charges. You were only charged for 2 packs since you requested the 3rd one to be removed. You requested the charge for $38.40 to be removed, which was the charge for the Spicy Chili. We followed your requests and removed it. We provided an order confirmation that had the details and breakdown of the charges since each pack was a different price. It clearly states the pack for $38.40 was the one for Spicy Chili, we have explained this many times. Again, we only followed your requests.
Initial Complaint
02/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
ordered 12 cans of White ******** , got 12 cans of yellow fin tuna.Contacted company, they said, I Got what I Ordered.I explained there has been a mistake somewhere, this isn't what I wanted,they made me Pay $15.75 to return a $37.80 order.the product I Wanted has now been out of stock for over 2 weeks.I never opened any of the cans, they should have just emailed me return label,they pointed out even though they offer free shipping, customers have to pay for return shipping.They refunded the $37.80, I want back the return shipping amount of $15.75Business response
02/25/2022
The customer placed an order for our Yellowfin in ********* tuna 12 pack. An email order confirmation was sent to verify the order. Customer complained he did not receive Albacore tuna, but that is not what he ordered. He then requested a refund, which we processed as soon as the customer shipped the product back as stated in our Refund Policy located on our website. The Refund Policy clearly states a refund can be issued as long as the customer returns the product, we do not issue return labels for the return.
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Get a QuoteCustomer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.