Business ProfileforPowur

I purchased a solar system from Power affiliated (independent contractor), who designed a system to cover > 125% of my electricity needs. The project was delayed by months and the company had to make at least 3 modifications to the contract. My system was finally turned on in Oct 2023. Ever since the system has been turned on, I am paying approx. $100 in electric charges and the charges were closer to $200 in the winter months. App says I am generating sufficient energy to cover my needs but for some reason excess energy is not flowing through the smart meter. Instead, I am getting charged for all the electric being used after dark. My house is in a prime location and the sun is not blocked by other buildings and trees and yet I am paying approx. $100/month on average if not more. My neighbor 3 times my family size and with 15 year old system is paying $10-20 month and have excess credit generated to be used in winter. I have contacted the Power contractor and the customer service to inspect the system to see why is excess energy not being sent back to the utility company and the response I have received is that all of a sudden I am starting to use 2.5x of the energy (2 MW or more) I was using when the system was designed and that is why solar is no longer covering my needs. This is an absolute lie as I in fact have started using less energy as I have spent considerable amount of money getting my house more insulated and stopped my electric car as much as I was a year prior. I need Powur to take accountability and fix the issue and pay back for all the utility bills I have been paying for the last 9 or so months.