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Review from Julissa C
1 star07/31/2024
We had our solar panels installed but had issues when our representatives stopped all communication our solar was turned on and running but we werent getting solar credit till two weeks later then we were told there was money left over from the loan that wasnt used for the solar panels and its been close to two months and we havent gotten it back our contract also states we should have 24 panels and only 22 were installed iv been blocked by three representatives and cant get any help reaching support
Powur Response
07/31/2024
Hello, Thank you for bringing this to our attention. At Powur, we pride ourselves in the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to turn your experience around. While wed love to assist you further, we cannot locate your information in our database. To help fully, we need some more information from you. Please reach out to our Customer Success Team at your earliest convenience so we can assist you further. We can be reached email at *************************************** or by chat at ***************************************** look forward to hearing from you soon! Respectfully,Powur Customer Success TeamReview from Valerie G
2 stars07/24/2024
Part#1 We started the process to get solar in December 2023, finally got them installed in May 2024 after threatening to find another company. Waited a month for an inspection. Inspection did not pass. The electric company had to come back on July 1 to replace with another unit. Power was supposed to be out for 2 hrs on July 1 but was out for 5 hrs. Electricians returned the next day at 7am, Power was out July 2 from 10-5pm. July 3 electricians returned and power was out again from 10-5. I called to complain as this was an enormous lift and unplanned/unexpected ( I work from home, no ac, no microwave, no water from my fridge, no TV/lights for my daughter while she is out on summer break) I was told I would be reimbursed for the expenses I incurred however they only offered me $200 in a gift card. Ill post part #2 once we are fully up and running ( still not 100 ) I was hoping my scenario was an anomaly but these reviews show the organization of the company and speak for themselves. Hoping I get my full reimbursement as the promise to support their client after the sale.Powur Response
07/26/2024
Hello *******, We appreciate you for bringing this review to our attention. At Powur, we are deeply committed to transparent and open communication throughout your solar system installation. Our dedication to customer service is unwavering, and we are eager to demonstrate this by enhancing your experience. Our executive Escalation specialist has promptly shared your review with our operations team, and your project manager has already initiated contact to provide a resolution. We sincerely apologize for any inconvenience that you and your family have faced. Alternatively, you can connect with us through email at *************************************** or via chat at chat.powur.com. Thank you for your understanding.Powur Support Team For support please go to chat.powur.comReview from Alex J
5 stars07/24/2024
Superb customer service. Knowledgeable, professional and personable. Kudos to *********************Review from Frank S
1 star07/20/2024
We had our project installed in 2023. The electric company signed off on the project in 11/2023. System was not turned on till 1/2024 and was told they could not remote into the system to turn it on and would have to send someone out which never happened. There is no solar being reported to the electric company. I have called and emailed to just get the run around that is has to be on the electric company end. Oh and to top it off I should have 12 panels on the house and only have 10. Our bill is ******* a month in the summer and guess what its still the same. Not only are we paying the same electric bill we are also paying for the solar on top of it. Worse experience ever.Powur Response
07/25/2024
Hello, Thank you for bringing this to our attention, and we sincerely appreciate your feedback. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. We always seek to provide world-class service to all our customers, and we regret to hear that your experience has been less than stellar. Upon review, we see that your system received permission to operate from your utility on November 20, 2023. We are in the process of performing a full review of your system and project and you received an update from our customer care team yesterday 7/24/24, please make sure to reply to that e-mial thread for more information. If you have future questions or concerns, don't hesitate to contact our customer success team via email at *************************************** or by chat by visiting chat.powur.com. Respectfully,Review from Cheryl S
1 star07/16/2024
My solar panels are not what I thought it would be. Plus the installation was not explained to me nor was the price. They signed my initials. I was told the electric company would pay us for the usage of which I have used and have not received anything. Please check this company out and help mePowur Response
07/23/2024
Hello ******, Thank you for bringing this to our attention. At Powur, we pride ourselves on the promise of open and honest communication throughout your solar system installation. **************** is at the forefront of everything we do, and we would like the opportunity to improve your experience.Our Executive Escalations team member contacted you on 7/22/2024 to discuss your concerns. Please reply to that email as soon as possible. Please remember that our Executive Escalations team will be your primary point of contact until we can address all concerns. We appreciate your patience throughout this process and look forward to speaking with you soon. Respectfully, Powur Customer Success TeamReview from Carson D
5 stars07/16/2024
It was so easy to work with Powur. They guided me through every step, and provided excellent service from customer support to installation. I am loving the results!Review from James C
5 stars07/07/2024
My ****************** Consultant **** worked hard to get the exact system I wanted for my needs! The field crew who worked on-site at my property were very respectful of my property and worked efficiently and neatly!Review from Tina L
5 stars07/02/2024
Very professional and there were no surprises. They walked me thru the process and I appreciated that.Review from Peter P
5 stars07/02/2024
From the independent sales rep to the contractors and everyone in between, they were all very professional and helpful. The project went very smoothly and on time, except when the contractors went an extra mile to help me out with some other equipment installation. (The inspector asked us to get a permit for that, which I had to do myself.. and since I had zero idea what to do, it took me a long time to get it through.) This added much delay to getting the inspection done and get the Permission To Operate, but Power and the contractor all were very patient and helpful to the very end. Now my 27(!!) panels are producing so much electricity, I'm not paying a single dime, my battery charges all the way up to 100% every day (even on days I charge my EV with the juice from both the battery and the panels). I'm so glad I went with Powur.Review from Bob B
5 stars07/01/2024
Perfect leadership during entire solar panel installation. Recommended on to others. Happy with results of my 21 panels.
Customer Review Rating
3.59/5stars
Average of 379 Customer Reviews
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