ComplaintsforPeet's Coffee and Tea
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
PEETS COFFEE IS AWESOME BUT THERE ARE VERY FEW PLACES TO BUY IT IN ******** HOT AND SERVED TO YOU.THERE IS A PEETS STORE IN **** VALLEY, **.ITDS ON MY WAY TO VISIT ** BUT THERE IS AN ISSUE ON OCCASION WHERE THEY ARE NOT PREPARING IT PROPERLY.I CALLED CORPORATE PEETS BUT WAS ON HOLD FOR 9 MINUTES WITH 7 INTERRUPTIONS TO "MAYBE TRY CHATTING"I HUNG UP.I WAS HOPING THERE WOULD BE MORE LOCATIONS IN ** IN THE PAST 7 YEARS BUT NO BUT ********* OPENED 2 LOCATIONS IN THE PAST 3-6 MONTHS NEAR ********* CITY IN ADDITION THE ALL THE OTHERS.I WOULD APPRECIATE A CALL BACK.I DON'T HAVE ALL DAY TO SIT ON HOLD AND GET SUGGESTIONS TO TRY CHAT?THERE IS A REST STOP OFF HIGHWY #** (The ***************************** is located on ************************************** (** 222) and ********)Initial Complaint
09/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hello, ****** at this location has previously banned me for "disruptive behavior / spilling drinks / etc" while using mobile orders, cash and credit cards. Is the ban from this store a warning or perpetual? (It looked like corporate store was unaware as I placed online orders for delivery).I've been Peet's at different locations but wanted to be sure before I enter this store.Thanks.Customer response
09/19/2022
You can just close this case.
Initial Complaint
06/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Peets charged my credit card via the App and then never provided goods and services. Using the app I ordered 2 drinks and was charged $12.05, then upon arriving at the Peets location in ************* they had no record of my order. Furthermore there was no way to recoup with money through the app or at the location of service.Initial Complaint
03/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company has deducted ***** off my credit card twice without my permission and I want the money put back on my card asapCustomer response
02/27/2022
I have not heard from the business in response to my complaint. Its Peets.com Not FarmInitial Complaint
01/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Peets app did unauthorized card charges totaling $70.00.After being on the phone with customer service and online chat for almost 2 hours nothing was resolved.I have emailed Peets Secretary: ***************************** at *********************************** and waiting for a reply. Return the $70.00 unauthorized charges immediately to my card. Ticket #: ******Customer response
01/20/2022
Hello,
Please include in my complaint the enclosed photo of the unauthorized credit charges thru the Peets App. I only authorized $10.00 not $70.00.
I'm requesting for an expedited reversal and credit back to my credit card the $70.
Thank you,
********* Wright
Customer response
02/14/2022
My bank did not allow the processing unauthorized charges to go thru.
Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order at Peets.com for some Nespresso Pods on 11/8/21. When I received the order on the 11/12 I found the "Best By Date" was 12/8/21. Order PC-*******, When I tried to ask for a return I was told I could not as I purchased the Pods at a heavily discounted price. However, my packing slip says I have 60 Days to return for a full refund. Neither my order confirmation nor my receipt state Final Sale or No Returns. I would like a full refund based on the coffee expired before my 60 Days to return and my receipt does not state final sale like Peet's states.My total purchase was for $168.75, 45 Packages.Initial Complaint
11/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had emailed the company about an ice coffee I ordered at the ****** ****************** location. The milk they used was solidified and obviously bad. Unfortunately by the time I saw this I was on my plane and unable to show them the coffee More importantly after looking at my credit card ****, they charged me 25 cents more than whats on my ****.I would never had noticed the **** difference if I hadnt taken a photo of the **** as a record for my complaint via email concerning the bad milk. The overcharge amount is small but if they are doing this for every customer, the amount could be significant.I had no further response from Peets coffee for reimbursement and Im hoping you can help with this as wellInitial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Today a T peets coffee house here on lakeshore over in ******* ** the female worker is rude. I have **** syndrome and she insulted at me laugh at me and treated me unkindly.n she let that older white male she treated him first when I was suppose to be treated before him.favorotism and he is white.notice all white working there.no Asian **** syndrome only white. Yeah I'm disable and handicap but they insulted me that big white woman she is mean and I'm older then the older guy yes I am
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Customer Complaints Summary
20 total complaints in the last 3 years.
3 complaints closed in the last 12 months.