ComplaintsforRoss Stores Inc
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Complaint Details
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Initial Complaint
10/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Plain and simple ,open up the restrooms for diabetics and handicapped disabled people. Diabetics don't shave the luxury of holding their pee when we have to go. I almost ****** on my pants because the restroom wasn't open. I had to try to run next door to Marshalls. Their restrooms are open ,why not ****?Initial Complaint
10/25/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I'm not sure the exact date I purchased but I had got some shoes and noticed the top part has some type of chemical or could be the shoes. It leaves a **** on the top of both of my feet and irritates it even when I washed themInitial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
10/2021 I have been a ******************* shopper for many years, but in the last few months I have been treated horribly by employees at several Ross stores.I tried to get help in jewelry and was told that it closed an hour before the store does. The other salesperson looked surprised to hear that. *******, ** I went to checkout and was told that the register was closed for the evening at 10 min. Before closing.****,** I believe it was because I was wearing a mask due to Covid-19. No employees were wearing masks even though there is still a mask mandate in place.I usually spend between $30 to $100 Per shopping trip.I am tired of this behavior and plan to tell my family and friends to avoid **** as I will be doing.Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/7/2021 I walked into the **** on ******************** in *************, ** to return a couple shirts that were too small and because the stitching was already coming apart. Im extremely frustrated with the return policy at these stores. I received a voucher for a previous return at store #**** even though I had a receipt but returned it 10 days outside of the 30 day return policy. I used that voucher plus $35 in cash to make my purchase. Well today when I tried returning two of the shirts I bought they only wanted to return it via voucher and not cash. This makes no sense, if I used $35 in cash on top of the voucher then **** should not dictate how I get my money back up to $35. The manager was nice and basically said her hands are tied by your system but security was awful. I want my cash back. This is the second time this store has wanted to give me a voucher instead of cash when I have had my receipt.Business response
10/08/2021
Called customer-
Customer is going to make a return on 2 shirts and wants cash back for them
Let her know we will make the exception and issue it back cash but going forward now that she is aware of policy we will not do this againCustomer will go today to store around ****** - called store spoke to MOD-******....she said to ask for **** who will do media exchange
CASE # *******
Initial Complaint
09/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was at the **** store on ***************************************. I had one item to return with a receipt and I was going to purchase one other item of the same price, $11.99. I was asked to show an ID which did. Its a temporary ID issued by the **** I was told by the cashier, ******** and store manager ***** that it was not possible because theres no picture on it. The only other ID with a picture on me was a ****** card. I was told no and to move on. I asked the manager for the store# and the procedure for a complaint. He refused to give me a store number or the procedure on how to start a complaint. He gave the number on the back of a receipt. When I called the number it says its for check inquiries.Business response
09/27/2021
We have replied to the customer with our policy which states a photo ID may be required upon return. The customer did not reply back to the email
REF - CS0193468
Customer response
09/28/2021
Complaint: 15895868
I am rejecting this response because: their email said that the email will be forwarded to the store management fir a response. I never received a response from the store management and I did reply to their email.
Sincerely,
***************************************Business response
10/08/2021
Case has been forwarded to District Manager for further resolutionInitial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Store #**** ******, ** Location 09/07/2021 Assic:******* Greetings, I visited this location yesterday and entered without a mask with no issue but tonight I enter with my small children and was hassled by the door greeter on duty. He told me I could not shop there with out a mask, I spoke with the manager and he allowed me to shop. The lady that checked me out Assoc: ******* was extremely spaced out and did not want to check me out, she just looked at me, I had to ask her several times was she open. This mask discrimination must stop at once! Mask are causing more harm then good with all the germs sticking in the mask and us inhaling them.I do not believe in mask and I do not like be hassled in such manner when I bring my business to **** very often. After tonight's experience I will not be returning. Mask orders are illegal!****** and ****** are soliciting local mask mandates as illegal under the governors emergency powers during a declared disaster.Business response
09/14/2021
This has been sent to the District Manager over the location to have addressed w/ store. CS0191864Customer response
09/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
09/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 9/3/21, I , along with my 3 &5 yr old children went shopping at the **** **** store # **** rec# ****03808812467 Upon check out , before leaving the store, One of the two items I had purchased (set of novelty glass pumpkins) which the cashier had not wrapped in paper, bbl wrap, covering, etc to prevent breakage. Only in a single plastic bag. After paying, before exiting the store the bag slipped from my hand leaving one of the two glass pumpkins had broken! My kids and I were shocked & devastated. I asked the manager if I could get another since it had accidentally slipped from my hand and was told NO! It was not her problem. I found this extremely unkind and rude. I hadnt even left the store and if it Were wrapped in paper, bubble wrap, instead of just being thrown in a single layer plastic bag, would it not had broken. I found the manager to be very rude and inconsiderate. She then walked off as if I did not exist and wasnt valued as a customer. I am requesting a full refund exchBusiness response
09/07/2021
Called customer left voicemail to confirm mailing address and to know whether she wants check or store credit.
Refund will be for $5.29 (tax included) CS *******Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought. A table cover which was used and had vomit on it causing me to get sick alsoBusiness response
09/07/2021
called customer left voicemail - let her know to call back w/ receipt to refund her for item(s)
also told her compensation for sick time has been sent to ******** ************ to contact her- CS0190530Initial Complaint
08/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to my local **** store #**** on August 7th and bought 2 pairs of shoes, and some socks. I for some reason lost the receipt and wanted to return everything as nothing was comfortable that I purchased. I have gone in several times and advised that I have the card that I purchased all the items with, but they refuse to help me, refuse to look up my purchase and refuse to help me. People lose their receipts all the time. Most other stores can lookup the purchase on the computer and process the return, but yet, my local **** store refuses to help me. The employees that have "helped" me refuse to do anything and state that is how their computers work.Business response
08/26/2021
Called customer left voicemail- we need information from purchase so we can look up receipt and send so he can make return. CS0188737Initial Complaint
08/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of transaction 08/12/2021 Receipt amount and charged to my debit card was $299.49. Ross dress for less return policy is within 30 days of original purchase with tags and receipt, if your not completely satisfied a full refund will be issued. I was not happy with some of the items once I got home. On 08/21/2021 I brought my items with tags attached and receipt to counter for a refund. The manager ******* at **** in ************ ** said items didnt match description in their system. She publicly humiliated me! Yelling and accusing me of being dishonest in some way?? She vigorously ripped tags off of each item! I questioned her, she said I cant give you these back, youll just go to another store and get a refund! After I requested my tags with items back, she claimed to go look at video surveillance. She comes back after disposing of my tags and pushed merchandise at me several times, now without tags or receipt! Threatening to call authorities if I didnt leave!!!Business response
08/26/2021
Complaint has been sent to DM over location for further resolution - CS0188742Customer response
09/01/2021
Complaint: 15788436
I am rejecting this response because:
It seems like the business is simply putting off coming to any type of resolution and I am still unable to return and refund my items that I was unhappy with from the beginning! The manager was totally out of line and unprofessional, it was very embarrassing and disappointing to be treated that way. I just want to be refunded for the items I clearly purchased.
Sincerely,
***************************Business response
09/07/2021
WRITTEN BY THE DISTRICT MANAGER - PLEASE DO NOT FORWARD TO CUSTOMER AS CASE HAS BEEN CLOSED
Team,
I sent this up for closure.This Person was ticket switching got very combative with the Sm she did camera review got approval to call the police from ALPM.
Please close this one out as I cannot see this needing further attention.
Thanks,
***
Sent from my iPhone
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Customer Complaints Summary
199 total complaints in the last 3 years.
74 complaints closed in the last 12 months.