ComplaintsforRoss Stores Inc
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https://www.rossstores.com/contact-us/
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Plain and simple ,open up the restrooms for diabetics and handicapped disabled people. Diabetics don't shave the luxury of holding their pee when we have to go. I almost ****** on my pants because the restroom wasn't open. I had to try to run next door to Marshalls. Their restrooms are open ,why not ****?Initial Complaint
10/25/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I'm not sure the exact date I purchased but I had got some shoes and noticed the top part has some type of chemical or could be the shoes. It leaves a **** on the top of both of my feet and irritates it even when I washed themInitial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
10/2021 I have been a ******************* shopper for many years, but in the last few months I have been treated horribly by employees at several Ross stores.I tried to get help in jewelry and was told that it closed an hour before the store does. The other salesperson looked surprised to hear that. *******, ** I went to checkout and was told that the register was closed for the evening at 10 min. Before closing.****,** I believe it was because I was wearing a mask due to Covid-19. No employees were wearing masks even though there is still a mask mandate in place.I usually spend between $30 to $100 Per shopping trip.I am tired of this behavior and plan to tell my family and friends to avoid **** as I will be doing.Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/7/2021 I walked into the **** on ******************** in *************, ** to return a couple shirts that were too small and because the stitching was already coming apart. Im extremely frustrated with the return policy at these stores. I received a voucher for a previous return at store #**** even though I had a receipt but returned it 10 days outside of the 30 day return policy. I used that voucher plus $35 in cash to make my purchase. Well today when I tried returning two of the shirts I bought they only wanted to return it via voucher and not cash. This makes no sense, if I used $35 in cash on top of the voucher then **** should not dictate how I get my money back up to $35. The manager was nice and basically said her hands are tied by your system but security was awful. I want my cash back. This is the second time this store has wanted to give me a voucher instead of cash when I have had my receipt.Business response
10/08/2021
Called customer-
Customer is going to make a return on 2 shirts and wants cash back for them
Let her know we will make the exception and issue it back cash but going forward now that she is aware of policy we will not do this againCustomer will go today to store around ****** - called store spoke to MOD-******....she said to ask for **** who will do media exchange
CASE # *******
Initial Complaint
09/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was at the **** store on ***************************************. I had one item to return with a receipt and I was going to purchase one other item of the same price, $11.99. I was asked to show an ID which did. Its a temporary ID issued by the **** I was told by the cashier, ******** and store manager ***** that it was not possible because theres no picture on it. The only other ID with a picture on me was a ****** card. I was told no and to move on. I asked the manager for the store# and the procedure for a complaint. He refused to give me a store number or the procedure on how to start a complaint. He gave the number on the back of a receipt. When I called the number it says its for check inquiries.Business response
09/27/2021
We have replied to the customer with our policy which states a photo ID may be required upon return. The customer did not reply back to the email
REF - CS0193468
Customer response
09/28/2021
Complaint: 15895868
I am rejecting this response because: their email said that the email will be forwarded to the store management fir a response. I never received a response from the store management and I did reply to their email.
Sincerely,
***************************************Business response
10/08/2021
Case has been forwarded to District Manager for further resolution
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Customer Complaints Summary
203 total complaints in the last 3 years.
78 complaints closed in the last 12 months.