ComplaintsforDublin Kia
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a brand new *** 2023 Sportage in May of 2023 from ********** in ************. On the morning of December 17, 2023 I walked out to my car to find what appeared to be ice on the front grill. Upon further inspection it appeared to be that the grill had actually melted in some areas! There was absolutely no logical reason for this and I immediately called the nearest dealership, which is Dublin Kia. I made the appointment to have my car serviced and the front grill looked at. Yesterday, January 3, 2024, after the service and inspection were done, I was informed my car did not show any mechanical issues and a claim was filed with the warranty department. Later that evening, my service advisor, ***********************, called to tell me that the front grill was not covered under warranty and to follow up with the *** Consumer Affairs. My car is less than a year old, still under warranty and the grill is melting in the middle of winter with no known cause!!! I've included the total amount spent on the purchase of the new car not including the $431.40 service and inspection spent yesterday at Dublin Kia. Clearly, this is the manufacturer's responsibility and there is a defect in the quality of this product.Initial Complaint
06/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company messed up the transmission in my vehicle by filling the fluids incorrectly i was notified by Sunshine Auto after check engine light came on that my car has no leaks so there was no reason for the transmission fluid levels to be incorrect or under filled by 3/4. I have shown them proof/the document from Sunshine Auto stating the incorrect level of fluid and now burnt transmission fluid as well I also returned and paid for Infiniti of Dublin to run their own diagnostics to show the damages caused by the incorrect maintenance. I have also been in contact with corporate. The company ( Dublin Infiniti ) still refuses to do anything about the incident even with the proof/document from Sunshine Auto being shown to them that my car was incorrectly handled.Initial Complaint
04/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently brought brand new *** from Dublin kia in **********. A part came off my car and I took it in the dealership and I was told my car part was under warranty and it was no cost. When its time to get service Ill have to pay for part. Which will be cover under the warranty *** has.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.