ComplaintsforWestinghouse Electronics, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My daughter and son-in-law purchased ******* for me as a housewarming gift. They provided me with the receipts and all information in the event there were any issues. (Westinghouse was the brand). Within the Westinghouse's own Warranty period of one year (purchased date of August 31, 2023) not only did it stop working neither they nor Roku could repair it. So, they said they would send a refund within 45 days. This claim was initiated on April 20, 2024, and I have still not received the refund. I've called many many times since the claim was initiated, and I've emailed them and responded to their repeated promise of a return of monies due within 45 days. I attempted to upload them as there are more than 19 correspondence associated with this claim, and it killed my computer, and this document would not take them either. At best, I can copy and send them upon request.Customer response
07/17/2024
Dear Madam:I wanted to inform you that the above-named subject forwarded a check to me for a refund for my losses which I received on Saturday, July 13, 2024.I thought you might need this information now so as to update your records. If you wish to contact me for further information, I would be more than happy to provide you with a response.Thank you so much for following up on my complaint.Sincerely,**************************************Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 24, 2023 $304.49 ****************** from Target on the above date. Picture went out February 2024. Contacted Westinghouse to file against warranty. Got all necessary information along with a copy of the original receipt. They approved the warranty claim on 3/18/2024, and stated a check would be mailed within 45 days. As of today still no check and when I contact them I get the same auto email sorry for the delay we will send you an updated email when the check is processed and mailed.Initial Complaint
05/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased television 11/2023, was faulty by 12/2023, in email chains I have provided all requested information for Westinghouse to issue a refund. 02/07/2024 they confirmed they have received all needed information and would issue a refund check 45 business days later. As of today 05/20/2024 I still have no refund and all updates are the same, sorry for the delay, well email you when a check has been issued.Westinghouse has made me miss me any chance of a refund from target where I purchased or any chance at disputing charges through my bank with their promise of a refund that based on other reviews they seemingly never actually issue.Customer response
05/23/2024
They are the manufacturer of the product which was purchased at Target. So the receipt reflects Targets information. I have recent emails which only lists their phone number, and their call center supervisor stated the only mailing address she is allowed to give me is **********, ****What would you like for me to provide?Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a flat screen television for my sons for Christmas nov/2023 stopped working Jan/2024 ******* worked for two months. I had a timeframe to email and send photos for the return after having to sit on the phone with customer service to take care of it forever all to put in my claim for my return. Yet I have to wait weeks and months to get my money back?!? Stated 45 Business days and all I get literally every 8 days is this automated email. Below I have responded to the emails stating my same concerns and frustrations just to receive the same automated response. Ive also attempted to call and no return call or Im told the same 45 business days response which its been well over CASE #******* Greetings!We thank you for your patience for waiting on your refund.We assure you that your refund application has been processed and we are sincerely sorry for the delay.Once your refund check has been issued, you will receive an email from us containing your Check Number and Check Date.An email will also be sent to you upon mailing out your refund check to the shipping address you have provided.We thank you for choosing Westinghouse and we do apologize for any inconvenience this process must have brought you.In case of any questions or in case you need any clarifications, you may reply to this email or you may call us at ***************** at your most convenient time so you can talk to one of our Customer Support Representatives and be assisted real-time. We are open 24/7. If you reach us via email, please allow us 24 to 48 hours to respond to you.Thank you for choosing Westinghouse. Have a great day! Best regards,Westinghouse Electronics Customer SupportInitial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 50" Westinghouse *************** in early 2023, around September of 2023 I noticed that the television was beginning to in and out with different colors, then it began with the complete screen being pixelated, then in the lefthand corner there would a large grey block covering about half the size of the screen and then it would go away, now there are different color lines in the middle of the screen and a permanent grey bar at the bottom of the television the width of the screen, I contacted Westinghouse Electronics **************** back in November of 2023 they gave me a case # *******, however, I became very ill and I wasn't in contact with for several months, in between this time Westinghouse had sent an e-mail requesting pictures of the screen and also they wanted a picture of the serial/model number which I had submitted to them, Westinghouse sent another e-mail stating that the pictures of the serial/model where blurry and the numbers couldn't be made out, when I recovered I called on 3-3-24 @ 7:32 A.M. EST and spoke to ***** and explained to him that I have a Tracfone and I apologized for the low quality but there was there was nothing I could do about it, ***** stated that he would have a manger call me back, which no one ever called, between 3-3-24 until 5-18-24 there were multiple e-mails sent between myself and Westinghouse, them requesting a clearer picture and me stated I couldn't, finally I wrote the model/serial number and all the other numbers which is what they requested and they are still not accommodating me, I just want a TV that doesn't have colored lines in the middle of the screen and a grey bar at the bottom of the screen, they requested the information and I gave it to them what difference does it make that it's not on a picture, they have the information. I just want this resolved, please help, I'm 62 I am not buying a new phone just to send them pictures, thank you for your time and assistance.Initial Complaint
05/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a tv in November for my home upon opening my tv it was discovered to not work. I reached out because I purchased insurance but was told because I had warranty with Westinghouse I had to go through them. I filed a claim and was told a refund would be mailed to me. It was taking a while for me to get a tv so in march I went to best buy and purchased a new tv. I keep getting emails a check is coming but months later still no check I called today at 540pm to find out what's going on and was told I still had to wait it was a delay. This is a extremely long wait for my money to be refunded.Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased our 70 westinghouse TV from target in Nov of 2023, in Feb of 2024, just a week after the return window closed, i noticed a dead pixel line in my tv. the tv was rarely being used, so it shouldnt have came up at all. i filed a complaint shortly after. i have received atleast *********************************************************************************************************************************************** 45 business days itll be shipped to me were now near the end of May and i still havent received anything. i reached out a week ago and have still yet to hear back.Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a Westinghouse TV and a couple of months later it started having colored lines. Went through the warranty process with them, and at the beginning of January 2024 was approved for a refund for the tv - case #*******. Their email said it would be resolved within 45 business days which is an insane amount of time to wait for them to cut a check, but I went with it. On March 16th I received an email that the check was cut for the purchase price and I should receive it within 7-14 days. It is now May 14th and I have still not received it. Tried calling them and got a complete run around from the person on the phone. Asked for a supervisor and was refused access - was told to call back in 2-3 hours. This has been a complete nightmare and I will NEVER buy another Westinghouse product again.Initial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I filed a refund request march 21st,they keep assuming me that I would receive my refund with in 45 days,it is well over 45 days and still no checkInitial Complaint
04/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased TV in Nov., '23 it died in Feb., '24. Submitted documentation to Westinghouse **************** and was told I would receive a refund within 45 days. Beginning 2/10/24 all I get is emails as shown every week.CASE #******* Greetings!We thank you for your patience for waiting on your refund.We assure you that your refund application has been processed and we are sincerely sorry for the delay.Once your refund check has been issued, you will receive an email from us containing your Check Number and Check Date.An email will also be sent to you upon mailing out your refund check to the shipping address you have provided.We thank you for choosing Westinghouse and we do apologize for any inconvenience this process must have brought you.In case of any questions or in case you need any clarifications, you may reply to this email or you may call us at+1 (800) 701-0680at your most convenient time so you can talk to one of our Customer Support Representatives and be assisted real-time.We are open 24/7. If you reach us via email, please allow us 24 to 48 hours to respond to you.below:I'm told their accounting office is slow and behind in processing. I requested to speak to a Supervisor and someone left me a voicemail with basically the same excuse and thank you for your patience spiel. I am beginning to think its all a scam and will never see a refund for their faulty product.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
102 total complaints in the last 3 years.
39 complaints closed in the last 12 months.