Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of the charges associated with REMOVED, APRN-BC, with Push Health and a review of how this case was handled.Before my prescription was written, I specifically informed the provider that I have REMOVEDand intended to obtain coverage through Express Scripts. Had I been informed that she was unable or unauthorized to complete the prior authorization process required for my insurance, I would have respectfully requested to be paired with another provider before proceeding.I paid:$70 for the consultation and prescription.$50 for the prior authorization service after being invoiced.After the prior authorization failed, I contacted Express Scripts directly to better understand what occurred. I then attempted to work with the provider to resolve the issue based on the information Express Scripts provided. Instead of working toward a resolution, I was advised that she could not proceed because she was not a TRICARE provider. She initially stated that it was because she wasnt a military provider, which I conveyed what was told to me by Express Scripts that physicians confuse the question with having to be a military provider. Being a military provider and a TRICARE Provider are two different things.When I informed the provider that I intended to have Push Health review the matter, I was subsequently unmatched from her, and my message history disappeared. I no longer have access to the conversation or the provider, leaving me without any ability to continue resolving the issue through the platform.Several attempts have been made to contact Push Health. The number listed on the website is a dummy #Because I disclosed my TRICARE coverage before treatment, was not informed of any provider limitations before being charged, and am now unable to continue care with that provider, I respectfully request a full refund of both the $70 consultation fee and the $50 prior authorization fee.

• Initial Complaint

  Date:07/10/2026

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted push health and paid $97 to prescribe me a new eye drop medication that just became available for my eyes. Dr. REMOVEDsent the prescription to my pharmacy but I was not able to pick up my meds without a prescription authorization from her. When I messaged her she wanted an additional $140 to basically authorize the medication. Ive had in person doctors authorize meds with no problem! I said no I was not paying any more money and I wanted a refund. Push health refused to refund me. I just want my money back.

• Initial Complaint

  Date:06/30/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting 20 days for the provider to obtain a prior authorization for my prescription. Per her request my pharmacy sent the PA to her twice. I am aware she would charge me for the PA and was fine with that. If she had no intention of doing the PA(which she was aware of needing before she sent the prescription)she should not have taken my money. I prefer she does the PA. If she will not I requesting my money to be returned so I can seek csre elsewhere and not be out the money I already paid to jer.

• Initial Complaint

  Date:04/14/2026

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attaches.provider forced me to use pharmacy that was illegally selling banned tirzeptided and continually messed up facts, was rude, argumentative,increased prices like crazy and when i told him about sever side effects he said "i was first" which is such a lie proven by all reviews complaints and documented cases and now class action push was given and did nothing with, not even a refund.was hospitalized with severe gastorporitis.colitis.low sodium,throat injuries,infartction,ischemia,pnomtois of colon and more. perm.damge.have retained REMOVEDas attorney and wil file suit if not refunded now.will submit all med recs.

  Business Response

  Date: 06/17/2026

  Thanks for submitting the information.  Given the sensitive nature of your complaint, please contact our customer support team directly.  Many thanks, Push Health

  Customer Answer

  Date: 06/17/2026

   
  Complaint: 24747282
  
  I am rejecting this response because:attached you will see REMOVEDdirectly nor leave direct number. i leave detailed vms. they leave nothing. this is just canned cover your REMOVEDreply.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/04/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They write obesity medications for people with normal BMIs, no comorbidities, and continue writing these as the patients become more and more malnourished and underweight, developing full blown eating REMOVEDperson with the weight of barely 100 lbs Should legitimately receive an obesity medication that has somehow miraculously been covered by their insurance due to whatever magical words/ diagnoses push health has submitted.

  Business Response

  Date: 06/17/2026

  Hi there, Thank you for taking the time to provide your feedback.  Our software platform is used by 1,000's of licensed medical providers to connect with patients for their healthcare needs.  We are happy to review any specific details that you are able to provide.  Please let us know how we can help.  Many thanks, Push Health

• Initial Complaint

  Date:11/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reached out to Push health to try to get something for treatment as I have no insurance, advised that oral REMOVEDcannot be prescribed even though I got it 2 months ago, and told to reach out to pharmacy who requires an RX, charged $70 for a messsage

  Business Response

  Date: 01/29/2026

  We are happy to help.  We searched our customer service logs and do not see a request for help.  We also see that an Rx was sent to a pharmacy on 11/28/2025.  Perhaps this has been resolved without an update?  

  Many thanks,

  Push Health

• Initial Complaint

  Date:11/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction Friday, Nov 7. Was offered a 2 month dosage of Tirzepatide for $600. I asked and was told that it comes 1 month at a time. I wanted only 1 month supply because was having side effects and wanted to be able to adjust the dosage in the next month if needed. Was charged $600 and sent a 2 month supply. Am asking for a $300 refund. Also confused about how the medication came in one vial. If medication is prescribed differently than normal, it feels important to share that. The emphasis of my transaction was on me paying and not my concerns. When I brought them up later, the provider refuses to communicate on email which I prefer so that I may have a paper trail and says that she will only speak to me on video call where I am not able to document what she says.

  Business Response

  Date: 01/29/2026

  We would be happy to help REMOVEDin her disagreement with her provider.   We checked with our customer service team and do not see any inquiries.  Would she like us to touch base with her provider to ask about the refund?

  Many thanks,

  Push Health

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this business $89 and they never rendered treatment. The nurse practitioner will not answer my questions, and have not received any answers when I call their phone number and leave messages.I had a severe UTI that was ignored by this company. I finally got it treated today at my doctors office.

  Business Response

  Date: 11/13/2025

  Hi,

  Thank you for bringing this to our attention. We're sorry to hear you've had a negative experience on our platform and we're glad you got the care you needed. We have reviewed the prescription request history tied to your account and are unable to find the $89 transaction you mentioned. We see a transaction for $69.99 dated 9/15/2025 and a transaction for $0 dated 10/16/2025. If you could share a screenshot of the transaction either in your Push Health account or in your bank statement we'd greatly appreciate it.

  Thanks,

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PUSH HEALTH On 9/11/25 i submitted request for Mounjaro Rx. The app charged me immediately which was odd usually it takes a few days. Then HEB pharmacy never received Rx. On app it says it was faxed to some 800 # not HEB even though email said it was. Before this happened my date of birth was listed wrong on Rx which also was odd. I messaged my provider and she replied that it was am error on my end because my profile had that DOB. I checked and No. my DOB was correct. Now she does not reply which she is so good at getting back to me. Was it hacked. REMOVEDof REMOVEDis the provider Now app does not let me in or lets me reset my password

  Business Response

  Date: 09/26/2025

  Hi,

  We hope you're doing well! We see our customer service team was able to help you with your request on 9/18/2025. Please feel free to reach out if there is anything else we can do to assist!

  Thanks,

  Customer Answer

  Date: 09/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im deeply disappointed with the service I received with this company. In filling out the patient questionnaire, I was informed that the price of the medication I requested, Zepbound, might vary depending on my insurance coverage. Despite this, I was prescribed the Zepbound and then informed that I could only receive it through REMOVEDSelf Pay Pharmacy Solutions Only use for REMOVEDcash-pay. Was not given the REMOVEDI signed up with as an option. When I attempted to change the pharmacy location, it said I had exceeded my request, although it had only been my first attempt. This is a complete scam. I have no reason to pay such an exorbitant price $450 cash, when I have excellent insurance. This is a clear case of fraud, and I demanded a refund for the $65 I paid for this appointment. (which I was also told would be the maximum price, but may also be lower based on my insurance.) I was never given the option to add my insurance at any point.

  Business Response

  Date: 09/26/2025

  Hi,

  Thank you for bringing this to our attention. We'd like to sincerely apologize for your negative experience on our platform. We have reviewed your request and refunded your prescription request. Please let us know if you have not received your refund by this time next week.

  Best,