Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not receive medication prescribed and paid for. Many other complaints online that this company is a scam. First inquiry I was told it hadnt been long enough then in another inquiry that they forgot my order but were fixing it and to allow another 12 days. I just want a refund for the visit and the medication.

  Business Response

  Date: 10/05/2023

  Hi,

  Thank you for letting us know! We see that the request has been refunded. Please let us know if you have had any issues receiving your funds.

  Thanks,

  Customer Answer

  Date: 10/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to amend my previous complaint against this business. I did receive the refund I requested, which I appreciate. However, they are still using all the nice reviews I wrote over the year I was a customer. Can I make them stop using my written reviews to make money? Because I want them to stop using my words to profit because they are heartless and unethical and they stopped prescribing my medication for no reason, with no notice, and no help or referral. Also, I realize they have been over charging. They have often, not always, but several times charged me for a service they list at 79 plus fee and they charged me 105 plus fee and they once charged me $15 instead of $5. They just do whatever to make money.

  Business Response

  Date: 09/22/2023

  Hi,

  Thank you for reaching out! Please let us know where you are seeing your reviews and we will take it down.

  Thanks,

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of transaction - 09/11/2023 - AMount of money paid - $64 for consultation - Business was committed to have a healthcare provider do consultation with me and send a prescription to pharmacy - nature of dispute - prescription was sent 4x to 2 different pharmacies, contacted both pharmacies and both stated they never received it. Business' interface showed it was sent and successfully received 4x.- Business did not do anything else besides supposedly sending the prescription to the pharmacies again. I emailed them about my concern about everything being suspicious, never got any reply after that.- tracking for you Pushhealth - September 11, 2023 - Medication Rx (#******-2101055)I work in the healthcare field and sending prescriptions to 2 different pharmacies should have been enough to get the presciption through, but neither pharmacies did. I suspect something FRAUDULENT is going on here, and similar incidents have happened based from this complaint page. this needs to stop, I may contact other agencies and will be waiting for a refund or will file dispute with my bank.

  Business Response

  Date: 09/19/2023

  Hi,

  Thank you for bringing this to our attention. We have refunded your transaction. We hope you have not gone through too much trouble!

  Thanks,

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kristoffer Pueblos

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***I have FILED a COMPLAINT with the *** about this scam company, and encourage everyone else who has a similar experience to do the same***Push Health advertised that they can get you a prescription for Vuity eye drops for age related presbyopia. I paid the $65 and in a matter of hours, the prescription was sent to my pharmacy. Seemed ok at first, even though I never spoke with a doctor AT ALL.BUT - It turns out - there were ************ for this medication, and to get a refill, I would have to pay even more than the original charge - an additional $108 each and every month that I need a refill. This is NOT what I was led to believe would happen. They advertise NO SUBSCRIPTION needed, but make you pay $$$ for refills??? That sure seems like a racket to extort more money from unsuspecting patients.Further - the healthcare I received was pathetic. If I needed anything other than simple prescription eye-drops, I would have been very, very worried.There was a basic drug interaction questionnaire, no actual correspondence with the doctor who wasnt even an eye doctor - and amounted to no more from them than writing the prescription and faxing it to my pharmacy. I brought this all up with Push Health, and they proceeded to tell me that the doctor is fully responsible for everything, and that Push Health is powerless as to what may happen amongst other excuses. The only remedy they had for me was to match me with a different doctor who *might* charge less. None of these additional costs were disclosed when I signed up. If they had been - I absolutely would not have given these people a single dime.

  Business Response

  Date: 09/13/2023

  Hi,

  We're sorry to hear of this misunderstanding. Push Health is a platform with the goal of matching you with a licensed health care provider licensed in your state. We are not a subscription service as we do not charge monthly/yearly fees for patients nor do we store your credit card information.

  Thanks,

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20560474
  
  I am rejecting this response because: This answer does nothing but pathetically attempt to absolve Push Health of responsibility for their misleading and fraudulent advertising. There is no information on the website or the app of how Push Health actually works, or what it is that a customer is paying for. It is only a matter of time until this company gets sued.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/15/2023

  Hi,

  We apologize for the lack of clarity in our first response. Each payment a patient makes is for an individual prescription. We are not a doctors office nor are we a pharmacy. All refills or follow up requests will cost money. The cost is provided before you pay so that you can decline if the price isn't for you.

  Thanks,

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th I did an online consultation with *********************. I paid $300 and was told I would get my medicine within 2 weeks. After repeated attempts to reach them, I was told the pharmacy that they use has closed. I requested a refund and no resolve has been made. My money has not been returned and the medicine has not been delivered.

  Business Response

  Date: 08/24/2023

  Hi,

  We see that we have been in contact with you through our customer service email. Please follow up with our latest email so we can further assist!

  Thanks,

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 800mg of ibuprofen to be sent to my local pharmacy Ive been over two hours and they still dont have it, Ive tried to get ahold of customer service an no one ever picks up, Im gonna just assume I was scammed and file a junction on my credit company, I payed over $70 this is absolutely ridiculous

  Business Response

  Date: 08/22/2023

  Hi,

  We're sorry to hear you were unable to reach us. We have refunded the mentioned transaction as of 8/22/23. In the future we are best reached at our email address *******************************.

  Thanks,

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The provider did not listen to anything I had to say. When I disclosed my autism diagnosis she began talking to me in a condescending manner calling me friend. I told her specifically what types of meds I am unwilling to take because of bad reactions. She completely disregarded everything and prescribed them anyway. I went along with it and accepted the prescriptions she wrote only to end the horrible interaction. She was completely unprofessional! When I told her that *** had a lot of problems with different psych meds she raised her voice, gaslighted me and told me she knows what she is doing because she has X years of experience as an addiction specialist and psych nurse. She prescribed me an SSRI even though I have a history of an attempted suicide while on these types of meds. This person should not be prescribing anything, much less psych meds!

  Business Response

  Date: 08/16/2023

  Hi,

  Thank you for bringing this to our attention. If you could email us screenshots of the conversation (if available) to our email address ******************************* we would love to look further into this. If you do not have any screenshots please still email us so we can get back to you more frequently. We assure you we take this seriously and want to get you the assistance you need.

  Thanks,

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my $64.99 on June 30th to get ******** and never heard a word from my health care provider I was assigned to, *********************, APRN, FNP-BC. I messaged and didnt get a response . I cancelled the prescription on august 1 and then did another request on August 3rd , at that time I paid $89.99. Again no response. Its now August 6th and I still have had no response. Is this a scam? I hope not because I would like the Mounjaro medication for weight loss .

  Business Response

  Date: 08/16/2023

  Hi,

  Thank you for letting us know! We see that both transactions have been voided. Please let us know if there were any issues retrieving your funds.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through Push Health for an issue that I was having and was paired with *****************************, DNP, CRNP, FNP-BC who provided me with a prescription. The location that was supposed to be where I pick up my prescription is non existent, nowhere in *****, **, and the business that my prescriptions were sent to DOES NOT give prescriptions to non-patients that are cared for at their facility (Pharmerica). When I called Pharmerica, I was informed of these things, and the number that I called that can be seen in the photos attached, is for Easly, **, not Elgin. Im requesting my money back.

  Business Response

  Date: 08/08/2023

  Hi,

  Thank you for bringing this to our attention. We have refunded the transaction in mention. Please note that the funds may take a few days to return to your account.

  Thanks,

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/2023 I paid ***** to Push Health and was assigned ***************************, MD. I was led to believe he sent my prescription for Ozempic to ***************** but the prescription is not there. I want a complete refund immediately. Thank you.

  Business Response

  Date: 08/08/2023

  Hi,

  Thank you for bringing this to our attention! We have refunded your transaction. Please note that the funds may take a few days to return to your account.

  Thanks,