Business Profile
Dental Equipment
SmileActivesThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.09/5 stars
Average of 258 Customer Reviews
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Review fromJim L
Date: 06/02/2025
1 starI too was sucked into this product and their auto ship program. When I cancelled they still charged for the next shipment because I notified them too late. When I did receive the product in the 3.8oz. dispenser the pump failed to operate. I removed the top and found that the dispenser had been sabotaged by removing parts but it was only approximately 1/3 full. ther should be zero star rating.Review fromKris S
Date: 05/21/2025
1 starI bought the ****. I used smile actives for a year. I used a tooth color chart from my dentist. I did not see a change all. Once you sign up they will put you on auto ship, then when I stopped they charges me for the free one from my original order. I ended up paying twice. This product is a lie. What they say is too good to be true.Review fromLily S
Date: 05/18/2025
1 starShould be zero stars! They trick you into a subscription. To later find another $46 charge on my credit card. No confirmation email to find order number. I try to call, get an automated answering machine telling me it does not recognize my phone number and hangs up.I press 0 a million times until finally get customer service after waiting for 45 minutes. Find the second charge is the first of 3 installments. I canceled the subscription over the phone. Was told the remaing 2 installments will be canceled after they received the second box I never ordered. Was also told return instructions will be included in box. Received the box and guess what, no return instructions. As a matter of fact, zero paperwork!Stay away from this company. They are a sneaky, misleading scam of a company. Very bad business!I was able to cancell the auto payments through papal.Review fromSteve A
Date: 05/16/2025
1 starThis company is a complete scam! Do not get fooled by this! The customer service is a joke and they keep charging you even after you cancel!Review fromCheryl D
Date: 05/11/2025
1 starBE AWARE! They will charge your account again even after the account has been canceled. We ordered 1 time, canceled, and 2months later they charged the $29.44 again. Now we have to file a dispute with the bank and get reimbursed through this process. The customer service is terrible! You cant even get them to understand anything that makes sense! All they want is, us to reorder. I will let as many people know to stay away from this product as possible! I will give them a 1 Star as they dont deserve anymore than that.Review fromMichael S
Date: 04/27/2025
1 starMichael S
Date: 04/27/2025
They did not say anything about auto shipments and charges. I called to cancel and the rude lady told me she would not cancel my order. The only way to cancel is to call, and they will not help. ****.SmileActives
Date: 06/04/2025
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We apologize for any misunderstanding when you called about the smileactives order you had placed on 4/27/25. The agent you spoke with did cancel your subscription stopping future shipments, but your initial order had already been processed for delivery and could not be stopped. Every shipment is covered by a 60-day Money Back Guarantee, simply return the order within 60-days of receipt, even if empty, for a refund of your purchase price (less any s&h).
We make every effort to make our promotions and offers for smileactives as clear as possible. Information about the automatic replenishment shipments (and cost) is provided in three places online before any personal information is entered. We regret that you did not realize the **** 30-day offer that you purchased included a subscription.
Your smileactives account remains closed with nothing further to be shipped or billed.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromMichael T
Date: 04/19/2025
1 starThey do not tell you that this is an automatic renewal. Even when you cancel the don't tell you have a payment plan on the item that automatically renewed. They don't tell you that you can return for a refund. Refund address: ****************************Review fromCarol B
Date: 04/18/2025
1 starCarol B
Date: 04/18/2025
They charged me more money after I had canceled. When I called to have charges removed from ******, they I owed them more. The girl I spoke to when canceled, said I had only one payment left in March. They charged me another $30.18 in April. Also, said i called them twice, once in Feb and again in March. My phone only has February call to them to cancel my order.SmileActives
Date: 06/02/2025
Dear *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records do reflect a call in February asking about the 1st payment for your 3rd shipment that had just shipped on 2/10, but no request to cancel until 3/13 at which time future shipments were stopped. Information was provided at that time regarding the three payments that were being billed for the 2/10 shipment. The 2nd payment had actually charged on 3/13 which left one more scheduled for 4/13. We regret any miscommunication or misunderstanding regarding the billing for your last shipment. While cancelling an account stops all future shipments, it does not cancel the balance due for orders shipped prior to cancellation.
As a gesture of goodwill, the payment charged 4/13 has now been refunded; please allow 3-5 business days for that refund to post.
Your smileactives account remains closed with nothing further to be shipped or billed.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromJoyce K
Date: 04/16/2025
1 starJoyce K
Date: 04/16/2025
Ordered, realized it was an auto renewal, so cancelled within minutes. I didn't receive a refund. Nor did they send the order paid for.STAY AWAY!!!SmileActives
Date: 06/02/2025
Dear *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Your subscription and future replenishment shipments were cancelled per your ******** request but the time we received the request your initial order had already be processed for delivery and could not be stopped. ******** tracking the order was delivered to on April 17th.
All smileactives shipments are backed by our 60-day Money Back Guarantee. If you are not satisfied for any reason,simply return the order within 60 days of receipt even if empty. You can find detailed return instructions on our website under the return link at the bottom of the home page.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromGrace S
Date: 04/08/2025
1 starGrace S
Date: 04/08/2025
Ive used this for 9 months, I see no appreciable difference. I think Ill stick with Crest Strips. This doesnt seem to cause my teeth to be sensitive, but does not change the fact its doesnt whiten my teeth. I contacted them and they sent a stain stick. Still, no change in the results.SmileActives
Date: 05/27/2025
Dear *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that you have not received the results you were expecting when using the smileactives. Results vary for each individual and for each product. Some people may see results in a week; for some it will take a little longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel. Also, while smileactives will work on all types of teeth including natural teeth, veneers, crowns,bonding and even dentures it is designed to remove external stains and will only whiten until the original shade is reached.
Your account reflects that you have been using the Power Whitening Gel, which is our highly recommended whitening product, but we have other items to help boost the effectiveness of the Gel and maintain an overall heathy smile. Please reach out to customer service via chat or give us a call at ************ 9am-8pm EST to learn more about the other products available or make changes to your subscription. Currently your account remains active with the next shipment scheduled for 6/30.
Thank you for your feedback.
Sincerely,
****** *.
Contact Center Operations Director
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