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Find a Location

Vagabond Inn has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vagabond Inn

      2225 Campus Dr El Segundo, CA 90245-0001

    • Vagabond Inn

      1699 S Palm Canyon Dr Palm Springs, CA 92264-8343

    • Vagabond Inn

      3101 S Figueroa St Los Angeles, CA 90007-3737

    • Vagabond Inn

      120 W Colorado St Glendale, CA 91204-1304

    Business ProfileforVagabond Inn

    Hotels
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Vagabond Inn has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vagabond Inn

        2225 Campus Dr El Segundo, CA 90245-0001

      • Vagabond Inn

        1699 S Palm Canyon Dr Palm Springs, CA 92264-8343

      • Vagabond Inn

        3101 S Figueroa St Los Angeles, CA 90007-3737

      • Vagabond Inn

        120 W Colorado St Glendale, CA 91204-1304

      Headquarters
      2225 Campus Dr, El Segundo, CA 90245-0001
      Years in Business:
      29
      Business Started:
      1/1/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Traveling soon? Shop smart when booking a hotel room

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/28/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      We have stayed at this hotel for a month and in that time have had 1 hotel room where the shower didn't work the tub was broken and water spilled out from under the tub soaked the floor and my husband slipped on the water. Hotel only offered to change rooms. Then in the next room the maintainence man knocked one time fast and opened the door while my daughter was dressing to supposedly fix a shower head that wasn't broken he was at the wrong room. Again I went and complained and nothing was done. Then in that room there were bugs all over the place that bit us all nite and again I complained and all that was done was again to change rooms at this room we attempted to microwave food and the microwave was completely broken had to complain again to get a new one. **** rarely knock to ask if we need anything. Then the pool is always green and nasty to where we can't swim. My vehicle was stolen from the property and so I was stuck at the hotel with no vehicle and no where to go because no transportation so I had to use uber to pick up my check and got stuck waiting for a uber back the hotel called and called and I let them know what was happening and I was making my way back. An hour later they call threatening to throw my stuff out the room even though they knew what was happening and that I had no vehicle to remove my things and yet no matter the issue nothing was offered as compensation or to fix the matters. The washer and dryer were both broken and smelled of gas for days and I have spent a lot of money at this establishment was when I tried to contact there customer service number for escalation no one knew nothing no one could help I went around and around in circles being told there was no number to call but to speak to the same hotel staff who was aware of the issues and failed to rectify the situation. I feel as we should be reimbursed since most the rooms were sub-par and caused us extra stress and we couldnt enjoy our stay. Very unprofessional and horrible customer service.

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Yvie B

      1 star

      05/30/2023

      San *****, ******************* location. If you value hygiene DO NOT BOOK THIS HOTEL. This hotel is FILTHY, MOLDY and RUN DOWN. It's in total disrepair. The hallways look like a mugging waiting to happen, if you're dumb enough to book this place don't walk those hallways at night. The room was indescribably NASTY. It's as if in addition to being disgustingly filthy, everyone's worst nightmares appeared to have been lived out in there. There are holes punched into doors, a ridiculous amount of stains on the carpet, MOLD all over the bathroom, hair all over the bathroom, in the tub, on the walls, on the toilet. Broken **, the absolute least of the things wrong with this room but worth noting because it would have been nice to watch something to take my mind off of the disease and illness I was probably catching while staying here. This place looks like the kind of motel where someone on the run would dye their hair to try to change their identity before the swat team shows up and surrounds the place for a shootout. I mean good Lord, what are these people thinking keeping a hotel in this condition? When I described this to the front office staff, the guy says ONE WORD, "sorry". No further questions, no reassurances that someone would be told about these issues so they could be fixed for the next sorry sap that was cheap and therefore subjected to the misfortune of having to sleep there. He was however concerned about writing a note about the ** not working. What the actual......The other negative reviews are accurate. Pay a little more and go to a hotel chain that has some actual standards for cleanliness, safety and disease prevention. I am going to be contacting corporate offices and see how they feel about our experience. I'm interested to see if this is coming from the top down. If you've read this far and you're so cheap that you booked this place anyway then you deserve what you're going to experience staying here.

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