Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********************** was created through ShipStation without my knowledge or consent. When I canceled my ShipStation account, that cancellation also included the Stamps.com connection. I never independently created or signed up for a Stamps.com account.Despite this, ********************** has continued charging my credit card for over a year. Most concerning, they have recently managed to charge an expired card that still carried the same number. I have not used their services at any point during this ******* took significant effort and sleuthing for me to even figure out how to log in to a Stamps.com account and uncover the source of these charges. I believe this constitutes an unfair and deceptive billing practice.I am seeking a full refund of $398.81 for all unauthorized charges. I also request confirmation that no further charges will be made to my account or card.

  Business Response

  Date: 09/23/2025

  Dear ****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously. 
  We would be happy to help further.  Your satisfaction is important to us and we would be happy to issue a courtesy refund check for $250.00 as we are not able to issue a credit card refund due to a bank decline. 
  We show that there are two separate accounts:
  *Account ********** was created on 4/06/2023 under the Stamps.com Pro Plan 0316 - $20.99/monthly.  We have closed this account. 
  *Account ********** is a ShipStation Stamps.com account with no monthly service fee. 
  Canceling a ShipStation account does not cancel a separate Stamps.com account.  We show that a Stamps.com account was independently created and activated at our site.  We do not create accounts on behalf of customers. 
  We apologize for any misunderstanding.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/4/23. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I ask that the business confirm mailing address for my payment as ************************************ 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial on stamps.com and canceled before the end of the trial date, but they keep sending me emails stating that I have a balance of over $200.

  Business Response

  Date: 09/16/2025

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance of $218.73.

  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service,and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/28/24.  We do not show that we received a cancellation during the 4-week trial period.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  We show that you first contacted us, and that we provided account update instructions, on 9/7/25. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged me recently after the account was cancelled and never used. I have noticed recently that this has happened to several other consumers and this company should be looked into.

  Business Response

  Date: 09/15/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We hear your concerns on this and we'd like to help.  We apologize for the inconvenience.

  Unfortunately, we were unable to locate your account with the information provided. Please email us the username of the account (it will be on the statements you may have received), or the person's full name, email address, or phone number as registered on the account. Once we have this information, we'll be glad to help answer any questions you may have.

  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 

  If we can provide further assistance, please let us know.

  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got stamps once from the site and they have been charging me for over a year

  Business Response

  Date: 09/11/2025

  Dear ********, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have closed your account and zeroed out the outstanding balance.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a ********** Vendor licensed and approved by the ****. We are a separate company from the **** itself. 
  
  We apologize for any misunderstanding regarding our fee structure.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/16/2024. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I realized that this is not the assistance I needed shipping returns so I cancelled it. They said no problem. Now I'm being charged again and they keep giving me mumbo jumbo excuses. I don't ever want to be charged again or user their service ever. I also want a refund of the fees they charged me. ***

  Business Response

  Date: 09/11/2025

  Dear *********, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed and that we have refunded $21.20 to your credit card. 
  Thank you for sharing your experience and we apologize for the frustration.  Please rest assured that we will be reviewing the interaction in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.
  We show that you switched to the Subscription-Free Plan on 8/8/25 rather than opting for full closure.  We apologize for the misunderstanding regarding that.  We bill at the end of the cycle for the cycle you started with.  When a service plan change takes place, the new billing always goes into effect at the end of your next cycle.
  The charge you were seeing was for the old plan rate, the previous month of service.  We always bill at the end of our cycles, so the charge you are seeing is for the previous cycle of service.  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 6th of August 2025, I had requested to be refunded for 25 unused postage stamps/misprints. In which they were printed approximately 3 weeks before this request. The stamps were addressed correctly when the information was input, but for some reason, their system had automatically changed the zip code to another state. I, of course, did not notice, and a few did come back from the post office with "incorrect postage" stamped on the envelope. So, I had tried contacting customer service, and a few days later, I got a response telling me that if my issue was not resolved, to reply to this email. So, therefore, I did reply, stating all of this again and tried to be reasonable about the problem and tried to explain to them what had happened, and get an explanation of why their system did this, and what could be the most adapt way of resolving this? Because I still had these 25 stamped, evenloped, with letters inside, that for sure needed to be mailed out. Now, mind you, at Stamps.com, you cannot just go online and purchase stamps; you need to subscribe, "$20 a month for all the postage/supplies you need!" Right?So, here we are $20 + (25 stamps x $0.69) already, and haven't gotten a single letter mailed out yet! The customer service would take no less than 3 days to respond; each response just repeated my problem. Never once did I ever receive any type of resolution or suggestions of the sort. So, I went to app and filed a "refund request" for the 25 stamped envelopes that I cannot use now. Step 1: Fill in all the information about the issue. Step 2: Locate said misprinted stamp and select a refund. Step 3: print out the request form. Step 4: Mail the refund request to (the address listed) with the unused stamp/stamped envelope in another envelope and mail it to said address. Break down 25 x $0.69 (2) + $20 = $54.50, NOT INCLUDING THE COST OF THE ***************** all to receive a refund (for their system mistake) of $17.25. I request a refund, no more charges.

  Business Response

  Date: 09/05/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the frustration regarding our Misprint Refund Request policy.   If approved, the postage claim would normally be returned to your postage balance, not to the credit card.  Since the account in question is closed, which means we cannot credit your balance, we have requested that a refund check be sent to you.  Please allow 1-3 weeks for the $80.50 courtesy refund check to be sent. 

  
  We apologize for any inconvenience regarding your misprint request and that the help you received did not meet your satisfaction.  Thank you for reaching out and for taking the time to explain your experience in detail. We want to sincerely apologize for the inconvenience and frustration you've encountered, both with the postage misprints and with the nature of the responses from our customer service team.

  
  We appreciate the feedback regarding the input of address information, and rest assured we will have our Product Team review this issue. 
  All misprint refund requests must be sent to, reviewed, and approved by the **** before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS.  For certain mail types, such as stamps, it is required to mail them in.  We apologize for the inconvenience.

  
  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within ***** weeks of receipt of claim.  If a misprint occurs when preparing postage,such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.

  
  Again, we apologize for any inconvenience this process causes. We are working closely with the **** to figure out ways to expedite this process as much as possible. Again, we appreciate your patience.
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has me on a monthly subscription plan, out of the blue, that I did not sign up for. Stamps.com is fruadulently billing me.

  Business Response

  Date: 09/05/2025

  Dear ****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We show that you have set up three accounts set up with us:
  *8815337-opened on 8/21/2020 and closed on 9/30/2020
  *1002924900 -opened on 12/06/2024 and closed on 9/02/2025
  *1002924953 -opened on 12/06/2024 and closed on 9/02/2025
  We apologize for any misunderstanding regarding our fee structure.   We show that a courtesy refund of $19.99 was issued on 9/2/25 for Account **********. 
  
  We show that a courtesy refund of $19.99 was issued on 9/2/25 for Account **********. 
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.   
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  
  We never charge people without their full agreement during our online registration process.  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  During registration for a Stamps.com account,we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *******************************************
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a Stamps.com subscription in November, 2024 and purchased supplies for my business at the time of my subscription purchase. In March, 2025, while reviewing statements and receipts for tax purposes, I identified that Stamps.com doubled charged me for the initial supply order in November. I filed a claim with my credit card company and sent Stamps.com an email with the original receipt and the issue with the double charge. I did not receive a ******** credit card company issued a chargeback and on March 14, 2025, I received an email from Stamps.com customer service stating they received the chargeback and referred to it as a "billing dispute" that they needed to discuss with me to bring my account current. I responded that they had overcharged me and that my account balance should be $0. I did not receive a response. On March 16, 2025, I again responded to their email requesting an update, including confirmation that my account is now current and requesting cancellation of my monthly subscription. I did not receive a response.On March 20, 2025, my secretary contacted customer service and we were informed that the "account could not be located" and as a result we were assured that the account was properly closed out. My accountant has recently identified on-going billing by Stamps.com to the amount of $21.19 a month for the subscription service that we requested cancellation on. When I logged into the account today, I was unable to make any adjustments or orders because they still have my account as being in default. However, they continue to charge for monthly services that I requested cancellation on. I am requesting a full refund of ****** **** June, July and August subscriptions services in the amount of $19.99 per month, plus tax for a total of $105.95. I also want confirmation that my balance owed is $0.

  Business Response

  Date: 08/29/2025

  Dear *****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Thank you for reaching out. We recently became aware of the chargeback you filed regarding what appears to be a duplicate charge on your account for Store Order ********* ($115.39). 
  We truly regret any inconvenience this situation may have caused. However, we would like to kindly mention that we were not given the opportunity to investigate or resolve the issue before the chargeback was submitted through your credit card provider. Had we been informed directly by phone or email, we would have gladly investigated the matter promptly and worked with you to find a quick and satisfactory resolution and address the issue from our end.  Unfortunately, we are not able to issue a credit card refund on our end for past service fees as a chargeback/dispute has been filed.  Our payment system does not permit us to issue a credit card refund if a chargeback has been filed.  If the chargeback/dispute is dropped, wed be happy to work with you further on these issues and your reimbursement requests. 
  Were always here to help and committed to providing the best possible service.  We sincerely apologize for the inconvenience. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 08/29/2025

   
  Complaint: 23792386
  
  I am rejecting this response because: its garbage.

   

  I DID notify them of the duplicate charge and they did nothing about it, thus forcing me to file a chargeback with my credit card company. Then they continued to dispute the chargeback and tried to bill me again for the duplicate charge. So even when they investigated they couldn't realize it was a duplicate charge.

  Furthermore, the monthly subscription payment was on a different card. So their claim that they cannot issue a refund for the subscription fees is a bold face lie. The purchase disputed with the chargeback is an entirely different card. Theres no reason they cant refund the subscription costs that I already attempted to cancel through them multiple times while they continued to bill me. This company is an absolute joke with some of the worst customer service Ive ever seen. 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/11/2025

  Thank you for taking the time to share your feedback, *****.Were sorry to hear about your experience and understand how frustrating this situation must have been for you.  After a thorough review of our records, we were unable to find any prior notification from you regarding the duplicate charge before the chargeback was filed. We do want to clarify that based on our records, we were not given an opportunity to address the issue directly before the chargeback process began.

  
  As for your concern regarding the subscription refund, we understand your frustration with our response. We want to be transparent: our system shows that the refund request was declined due to the status of the account, which limits our ability to process refunds.  We appreciate you taking the time to share your experience. Your feedback is valuable and will be used to help us improve both our service and our internal processes.

  
  Sincerely,
  The Resolutions Team, Stamps.com

• Initial Complaint

  Date:08/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had unknowingly signed up for a free trial version of Stamps.com via a third party website. I was able to cancel the account before the free trial had turned into a hidden monthly subscription service. Although I recall canceling the account earlier, their system states that the account was officially closed on July 12th. I had $22.36 of funds in my account at the time of closing. Those funds were unused for any purchases at Stamps.com. I had called support right after closing the account, and was informed that I would receive a refund for the unspent $22.36 within 30 days. After 30 days, I had called support again to get a status update on the refund. I was informed the original person I spoke with was incorrect, that I should expect the refund to be processed within 60 days. I called back a couple of weeks later for a status update, and after nearly an hour of waiting on hold, was informed that the refund had been declined. No effort was made by the company to inform me of the decline. The customer service representative informed me that he would have to get authorization to send a check to my mailing address. He instructed me to call back after several days if I wished to get another update. I called back today, August 21st, for another status update. The refund was declined a second time. Neither instance was the reason behind the refund ever properly explained. Neither instance was I ever informed the refund was declined without calling. I am now told that I need to wait an additional 4-6 weeks to receive a paper check in the mail. I do not have hope that Stamps.com will, in good faith, actually process this refund.

  Business Response

  Date: 08/28/2025

  Dear ****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that your account is closed and that a check for $22.36 is on its way, which we have confirmed with our Finance Team.  Normally, we refund the remaining postage balance to the credit card on file used to purchase the postage originally.  However, in this case, we show that the credit card refund was declined by the payment system. 
  We understand how frustrating your experience must have been and please rest assured that we will be reviewing all of the interactions in question.  Were sorry to hear that you were not informed of the decline and we will address the matter accordingly.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my stamps.com subscription account by phone around March of 2023. They said they couldn't refund me my account balance of ***** but I could use it as needed with no subscription. I have not used it nor have I had any charges from them. I just got charged over $400 on my credit card without any explanation or notice. I want a refund of the subscription amount and of the balance in my account.

  Business Response

  Date: 08/27/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured your account is closed and that we have issued a courtesy refund of $402.38 on 8/27/25.  We have also closed your account.  Rest assured any remaining purchased postage will be refunded automatically. 

  
  We show that this account was fully activated on 12/01/2006.  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.  We show that we first received a cancellation request in regard to this account on 8/26/25.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  If we can provide further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 08/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********