ComplaintsforStamps.com

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Stamps.com offered a $9.99 postage scale. Somehow, buying this scale committed me to a $19.99 fee fornothing as far as I can tell. I canceled after being charged just $39.98, but its still outrageous. I had no idea I was signing up for a subscription and would never have done this had I known. I am confident its buried in some fine print, but I see many other complaints about this issue.

  Business response

  08/01/2024

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $41.91 on 8/1/24. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 5/27/24.We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/25/24.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best **************************************************** Manager
  **********************

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On the early morning of 07/29/2024, my stamps.com account was hacked. The violator deposited $275 into my account (from my credit card), and printed over 40 shipping labels. I changed my password as soon as I became aware of the violation, and contacted stamps.com by phone. The representative said he needed to forward me to their security section and that there would be a 25 minute wait, he also gave me a number to call and a complaint ticket number. After being on hold for 25 minutes, the service representative got back on line and apologized. I told him I'd call the department in the afternoon. In the meantime, I called my bank and had the charge on my card voided.In the afternoon, I called the number given, and a person picked up almost immediately. I explained my issue and gave him my ticket number. After confirming I had the charge voided, he said that he was cancelling my account. When I questioned this and mentioned that I had changed the password, he said I had no choice, since my account was hacked. He did not provide any further information, nor indicate if the balance that was on my account before the hacking would be refunded. He then ended the call. I received no notification from stamps.com that my account had been cancelled.This morning, I was still able to log on to my account. I called the security department phone number again, and was automatically put on hold, with the voice saying there'd be a 23 minute wait. After being on hold for 45 minutes, I hung up.

  Business response

  08/05/2024

  Dear ******:
  
  Thank you for your inquiry. Were sorry about the response times of our technical support staff and will strive to improve in the future so that every call can be given the sterling service our users expect and are entitled to have.
  In this case, I do see that the account has now been closed.Weve refunded to your credit card the amount of ***** residing in your postage balance. Please let us know if there is anything else we can do to help.
  Best **************************************************** Manager
  **********************
  

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I opened an account with Stamps.com in May of 2024, and I cancelled this account within a week or two after opening this online account.Upon cancelling this account on May 21, 2024, I had an unused balance of $49.64 that was supposed to be refunded to me via a check sent by mail after 6-8 weeks processing time.I was told to kindly wait until July 21, 2024, and I would receive this check accordingly.I had not received the check within this wait time, so I called Stamps.com on July 22, 2024, and explained to them that I had not received the check via mail as promised.The individual, (**************), explained that the initial check never got processed successfully, and so he had to re-issue this check to which I would have to wait an additional 6-8 weeks for processing as before.I asked ************** if he could expedite this refund of my money so that I could receive the check in the mail sooner since I had already waited the initial 6-8 weeks. He stated that the "Commerce Team" could not approve of an expedited check, so the wait time would be 6-8 weeks as before.My problem is how do I know if I will get my money via check ever, and can I be assured that this check will come as promised by mail. I have seen other customers reviews of this company, and they stated that they have waited many months to receive refunds of their money, and only after threatening legal action do they truly refund or see any of their money. This Stamps.com company I believe is a shady group and needs to be investigated fully in my case, and for others they have ripped off in the past

  Business response

  08/05/2024

  Dear *****,
  

  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We are sorry that your check did not get delivered in the timeframe we had promised.  Rest assured that we have sent out an expedited check request for you to our processor.  Please allow 2-3 weeks for processing and delivery of your refund check.  If we can be of further assistance, please let us know.
  Best **************************************************** Manager
  **********************

  
  

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Have a stamps.com account. when their system doesn't work, which is very ofte, I am charged **** shipping charges that are deducted from my account and we are then unable to print a label from the website that doesn't work. Because the amounts are immediately deducted and we don't get a label, we have to request a refund which is often not provided and takes 2-3 weeks if they decide to refund. This is criminal as this organization is stealing money from our small business. Spend hours on the phone with the incompetent organization,

  Business response

  07/26/2024

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.   We show that a credit of $45.58 was issued to your balance on 7/25/24 by our representative.  We also show that 3 upcoming service fees were waived on your account. 
  
  Thank you for your feedback regarding misprints.  All misprint refund requests must be sent to,reviewed, and approved by the **** before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the ****.  Refund requests are subject to **** guidelines and are granted at their sole discretion.  We do not obtain postage funds for prints or failed prints.  Postage funds are purchased from the ****, not Stamps.com.  Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage.
  
  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within ***** weeks of receipt of claim. 
  
  
  If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
  
  
  Again, we apologize for any inconvenience this process causes. We are working closely with the **** to figure out ways to expedite this process as much as possible. Again, we appreciate your patience.
  
  
  We have step-by-step instructions at the links below:
  
  
  HOW TO REFUND STAMPS
  
  
  ********************************************************************
  
  
  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  
  ********************************************************************
  
  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  7/23/2024 - 4:28 AM I was charge for $115 worth of XRP ( ******** XRP) without my authorization. The company refused to issue an immediate refund and claims their policy will send me a check 7 days later. I was told my refund will be process Today, but it was clearly a lie. Sending this BBB complaint for documentation and will ****** further under Penal Code Section 484e.I believe this may be part of a scam too charge users and issue a refund later to pad their books. Will investigate further.

  Business response

  07/25/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  As confirmed by our Security Team on 7/23/24, we have issued a credit card refund of $126.00.  Rest assured that you do not need to wait for a check and that the credit card refund will post in 3-5 business days. 
  
  Security is a top priority at Stamps.com.   Stamps.com successfully completed a rigorous 10-step approval process with the **** to ensure that it meets the most stringent security and financial requirements of the federal government.
  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I just received a notice from stamps.com that I am supposedly behind $219.89 in service fees. I had no idea that a stamps.com account required a monthly service fee. I rarely use stamps.com and would never, ever have signed up for the service had I known that I would be charged $19.99/mo. irrespective of how much postage I actually bought from them. I want the $219.89 wiped out and assurance that no effort to collect this amount will be made, and that it will not be reflected on my credit history.

  Business response

  07/24/2024

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, we have zeroed out the outstanding, unpaid balance of $222.47 on the account. 
  
  We show that an account was fully activated with 6/19/20.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 6/19/20.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 7/18/20.   
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer response

  07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I just received a stamp catalog from you. Please remove me from your mailing list. It's such a waste of trees that you're killing for your catalog that people can go online for. Please remove me.

  Business response

  07/23/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take your concerns very seriously.  We apologize for any misunderstanding regarding our services.  We do not mail stamps catalogues as we do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC Postage Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  If you are receiving catalogues for postage stamps from the ****, we recommend contacting **** directly.  In the meantime, we have submitted a request for you on our end to remove your information from Stamps.com records.   
  If we can help further, please let us know.
  Best Regards,     
   The Customer Support Team
  **********************

  Customer response

  07/23/2024

  The only reason why I'm accepting the response is because they're going to remove my info. regardless. Otherwise, I would have rejected it and shown a picture where the sender of this catalogue is from stamps fulfillment center. Upon doing research this is stamps.com. 

  There was no misunderstanding on my part. I believe whoever wrote the response didn't understand that their company does send out these catologues. Yes it has **** on it but the sender says Stamps fulfillment center. 

  I love it when the company tries to act like the customer or potential customer is stupid by saying there was a misunderstanding on the customer's part. No misunderstanding from me.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up for a trial run to try stamps.com. I funded the account, but in the end I never used it. It was too complicated and didnt work for me. I called to cancel and they said no problem. Next thing I know, ** getting charged a recurring fee every month! I dont know if they refunded the original amount I deposited for funding, but more important is that they charged a monthly fee even though I cancelled. Not only that, but I emailed a representative and was told on two different occasions that they apologize for the error and they will stop the charges and refund the money. At one point they did although it was only for three months worth, however I was willing to take the loss just to he did of this scam company. The problem is, they started charging again! On top of that, its coming from a seldom used account, so now my account became overdrawn and I was charged fees for that. I emailed again and was told the company received the message but nothing has been done and yet again I was charged. This is a scam, illegal, illegitimate and I have suffered mentally as well as financially for far too long because of them!

  Business response

  07/22/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have issued a courtesy refund of $199.90 and closed your account.    We apologize for the negative experience.
  
  We have reviewed your feedback and please rest assured that we will be reviewing the interactions in question.  We have passed your comments along to the appropriate team and we will address the matter accordingly.             
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  the only question I have is that they sent me a letter stating that they will waive the fees for 1 month. Im hoping this was just a poorly worded response, as the response I received here was much different. Thank you for your help in resolving this matter!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I began a free trial with Stamps.com on June 11, 2024. I used a promotional credit they offered and used their free trial to send one piece of mail.On July 9, 2024, I decided to close my account because I was not receiving enough orders to require the regular use of their services. The closure of my account should have ended the free trial.Today, on July 11 2024 I have a pending charge in my bank account for ********* stated, I CANCELLED my free trial before the trial period was up -- something that the *** section on Stamps.com states will prevent you from being charged. It in fact, states: "Dont pay unless you stay Cancel your account online or call ************** to cancel within the 4-week trial period and pay no service fee. The monthly fee is just $19.99 plus applicable taxes, if any, including the first month. Your service will continue uninterrupted as long as you do not cancel."I confirmed with a quick search that closing my account should have ended the free trial.This is not the first time that I have had issues with Stamps.com. I attempted to use their service back in 2018 and used it for approximately one month (outside of the trial) and decided to cancel. They attempted to charge me then, too, despite me having cancelled within the time period stated to avoid being charged for another month of services. That matter was resolved by contacting them and explaining the issue to them.I had thought that, given the amount of time between uses of their services, perhaps they had improved their business practices.However, having had this experience of being charged by Stamps.com without authorization and in spite of following procedures listed on their own website TWICE, I feel the need to report their business.I have contacted their customer service department, as well as filed a dispute with my bank over the charge to my card/account.I cannot recommend the use of their service to anyone, especially as I am not the first to encounter this.

  Business response

  07/18/2024

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  We show that your trial period, which lasts exactly 4 weeks, ended on 7/9/24.  We show that you closed on 7/11/24.    We apologize for any misunderstanding on this.
  
  Since we show that the courtesy refund of $19.32 declined on your banks end, rest assured that we will issue a refund check for you.  Please allow 1-3 weeks for processing and delivery. 
  
  We show that an account was fully activated with us on 6/11/24.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  As disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period.   
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  07/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Deceptive sign up. no disclosure of recurring fees, no way to contact company online, no way to cancel order online.

  Business response

  07/18/2024

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  We do not show that you were charged service fees as the account was canceled during the trial period.  We show that your postage refund of $40.00 was issued to the credit card on file on 7/10/24. 
  
  In regard to your store order ST3610352, we have reached out to the appropriate team and put in a request for a comp shipping label for the printer and one for the labels (they're going to be going to different return centers). 
  
  We fully disclose our fee and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.   
  
  We show that an account was fully activated with us on 7/9/24.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 7/9/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period.   
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
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  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
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