Business ProfileforBlue Tees Golf

Thank you for bringing ****'s complaint to our attention. We take customer satisfaction seriously and strive to resolve any issues promptly and fairly.

**** purchased a unit through an authorized reseller in April 2024. He experienced issues with the unit after a few rounds and reached out to our customer service for assistance. Our team provided troubleshooting suggestions, such as charging the unit and updating the firmware. When these steps didn't resolve the issue, we asked for a video demonstration and the serial number to better understand the problem.

Upon confirming the issue, we informed **** that his unit was covered under warranty and provided instructions to ship the unit back to Blue Tees for a replacement. As outlined in our return policy, customers who purchase our products from authorized resellers are required to cover the return shipping cost. This policy ensures we can accurately process and track returns from various purchase points.

**** expressed his dissatisfaction with this policy and requested a refund instead. However, since his purchase was made through a third-party retailer and not directly through our website, we do not have a record of his payment in our system and, therefore, cannot process a refund.

We understand ****'s frustration and apologize for any inconvenience caused. Our intention is to honor our warranty and replace his defective unit once it is returned to us, in accordance with our established return procedures.

We appreciate the opportunity to clarify our policies and hope to resolve this matter to ****'s satisfaction.