ComplaintsforRed Rock Secured, LLC

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ******* sold silver and gold to me with markups of over 100% under representing that I would receive the value of over $100000 of metals. The metals were sent to Delaware repository under Strata custodian. I asked periodically on the value of the *********** and I was told a different value around 100k compared to what it showed in my Strata account of around 30k. I have documentation and emails mis- representing the value of my investment. My original account rep **** ******* was one of the people charged in the recent *** lawsuit against Red Rock secured. When I contacted them after the lawsuit was filed, I was transferred to *****************. He never followed up on the value of my *********** neither was I informed when they changed names - they are now called American Coin Co. I repeatedly tried to contact him via email, calls and text message, and he didnt respond. I have no one representing me or my investment at this company. I need to change brokers in order to have access to my gold and silver at the Delaware repository. Bottom line, Redrock secured falsified the value of the *********** and they dont care about cheating me of my hard earned IRA *********** neither they had the courtesy to return emails or calls, or inform me of them changing names. I emailed American ******* support and if I dont get someone to contact me, Ill file a complaint against them under the new company too.

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought $10,000.00 worth of silver through red rock security when silver was valued at 17$/oz. Four years later I cash out when silver is 34oz and they send me only $3600.00 worth of red tail hawk canadian coins. The are fraudulant

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After several calls/ conversations- explanations decided to try buying golden coins, Canadians mostly for approcsimatelly $. *********. Was said by ************ I dont know correct spelling) that gold stay/ storage in his company- no additional charge, or be delivered by agreement at any time and place, usually in 24 hours.
       I wired the money from my Chase checking, got call money received, everything is OK, I can go and have nice trip to ******* 
        While in ****** got email ( I dont trust internet much- hackers ) to sign electronically. 
  Deal is not done???!
        When I come back, Im asking for my gold, Mr. ****** doesnt want to deliver saying I didnt sign electronically???!! 
     I will include photo of two checks sent to me that I dont want to cash. I paid honestly, through the bank, got confirmation, so I want/ expect deal to be done how was said back in October 2022.
    Phone numbers: 
  Mr. Kerrik. ************
  Red Rock Secured.  ************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Redrock sold silver and gold to me under representing that I would receive the value of $390,569 of metals in my **** The metals were sent to Delaware repository. I asked periodically on the value of the investment an have documentation representing a value close to the investment most recent communication I received was in February. I went to change the metal dealers and was told that ******* falsified the value of the investment, and the metal that I was sold was only $177K of metals, not the $390K that they have been telling me.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  see Attached document

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 11/25/2020 I contacted Red Rock Secure to purchase silver. They did not give me the option to purchace bullion,or coins. They did not explain the benifits in either. They assured me that Red Tailed Hawk, Canadian would be what I had purchased. They assured me that after 3 years they would buy back the coins. After the purchace of ********* of coins, I was informed that they would send the coins to a holding *** called Strata. ****** then informed me that did indeed have my silver coins. They also informed me the total value of my coins was 10,.278.22. Which is a loss of 16,261..60. On April 5th 2024 I contacted ****** at *************** to ask about the buy back they has promissed.She said she had several others asking about it and she would get back to me. On April 11,2024 I called again and got answering machine. I left a message requesting a call back. On April 12 2024 I called again with the same respons.I mentioned on the message I was considering contacting the BBB. At this time April 29,2024 I have had no contact from ***************.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I brought GOLD and Silver from RED ROCK SECURED LLC on 11/22/21.for 100k tell keep there for then they buy back from me now approach 3 years then try call them they did want my phone I cannot e-mail or anything...they a scam my money and don't want with anymore.what should I do

• Initial Complaint

  02/21/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I did a purchase of silver and gold with Red Rock Secured on 05/07/2020 and now I want them to buy back the metal and roll over my balance which is around *******, but I tried to contact them with call and email and nobody responed my call or email could you please help me with that and let everyone know about the poor customer service of this broker,

• Initial Complaint

  07/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In November on 2022 Red Rock liquidated my 401K to Gold and Silver coins and put them into a depository. I have received 2 statements, #1 gave the dollar amount that was in my 401K as being deposited. Statement #2 shows I have lost almost 60% of what my 401K was worth and what they sent to the depository. And to top it off the Depository that holds my coins DROPPED RED ROCK from their acceptable list, they will not deal with them. I was assured that the price would go up... I know not a guarantee. But Gold and silver have been doing nothing but going up since last November. And now I see that the SEC has this going: Securities and ******************* v. Red Rock Secured, LLC et **** *** 2:23-cv-03682 (C.D. Cal. filed May 15, 2023)Litigation Release *** ***** / May 15, 2023 I retire in two years and this isn't going to help. I would like a refund of the fees that were not discussed as being 60% of my 401K

  Business response

  08/01/2023

  I recently spoke with both ****** and ***********************, following up with their BBB Complaint, looking to get some feedback and see how we could move forward. ***** let us know that they had spoken with the Senior Account Executive and are quite satisfied. There was confusion between melt value and retail value and since their conversation, they are comfortable and happy with their precious metals purchase. She let me know that they had no issues reaching out to the BBB to bring down their complaint / **** it resolved. Both parties are very happy with this outcome.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  THIS COMPLAINT IS IN CONJUNCTION WITH BBB COMPLAINT JUST FILED BY MY BROTHER, ****************************,.WE DID A GROUP/JOINT PURCHASE BECAUSE HE HAS AN EMAIL AND I DO NOT. SEE NOTATIONS IN DOCs REFERENCE MY NAME: "*****" [DLK] and MY BROTHER'S NAME "******" [DCK],,,,,,,,,,,,,,,,,,,,Transactions 7/28/2022 and 10/26/2022 I PAID Red Rock $75,000 IRA ** to rollover into Silver Coins IRA **** converted $23,827.17 approx. of $75,000 to coins and because they marked up the coin purchase price (+130%) the rest they pocketed. Misrepresentation?/! FRAUD?!I have attempted to discuss the Difference in Money involved and they tell me the difference is Value Adjusted for "IRS TAX Reasons" !?Equity Trust/Institutional [Custodian] ************************************* Rock Sales/Purchase Invoice (7/28/22) ****.#**** [$50,000]Red Rock Sales/Purchase Invoice (8/8/22) ****. #**** [$25,000]SEE: Remarks and Attachments for Reference........

  Business response

  07/07/2023

  Our Client Relations ******** Mr. ****************** reached out to ************************ along with his sister ********************* on the same call, upon reading this complaint regarding his account with Red Rock. They had a very open conversation about his concerns regarding the two complaints regarding Red Rock Secured, the difference in melt value versus retail value, the assets that he purchased and how he came to posting a complaint. Both parties heard the other out with a very open and candid dialogue, unfortunately, no end result was met. ************** is aware of Red Rock's position and as he can understand it, does not agree with it. He was very specific in thanking ************ for his time, but he will not be bringing down the complaint. ************ thanked him for his time and his honest feedback. ************** was told that he is more than welcome to continue the conversation if any additional questions or concerns were brought up, as we are more than happy to oblige. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩