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Business Profile

Precious Metals Products

Red Rock Secured, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Precious Metals Products.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave $10,000.00 to Red Rock Secured a few years ago for the purchasing of minerals, silver and then some gold. The *** that assisted me his name is **** (dont remember last name). However, years later I had to pull back $6,000 to assist me in taking care of both my parents who had health issues. They later passed away some years apart. I have been trying to pull the remaining balance back to take care of outstanding bills from the years of caring for my parents. Was able to reach various ***s with the promise that another would contact me. Eventually spoke to a lady name *******. She promised me that my money would be returned to me. But there were other buyers ahead of me and I was number 19 on her list. Absolutely she never returned my money. I had some previous phone numbers I called but received message this number is not set up to receive incoming calls. Never received anything in the mail regarding lawsuit against this company. How do I get my money back??

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I invested in silver and gold responding to an advertisement by Red Rock. I discovered the issue late so I am fileing the complaint late. They have sold me silver and gold at a high price so my loss was incurred right away of about $5000. Equity Trust handles the transactions in a way. I think they dont permit red rock on board anymore. A letter from ****** and she never warned me of any issues harming my investments. Seems they changed their name to cover up bad stuff done.

    "Good morning, ***** I was reaching out this morning to inform you that your Senior Account Executive, *******, is no longer with us. As we wish him the best in his new endeavors, I absolutely want to reassure you that your account is still a top priority for American Coin Co. Moving forward, ***** ******, as well as our Client Relations Manager, **** ****, will be overseeing your account. Both will be available for you, as providing you the service you deserve is of the utmost importance. As always, feel free to reach out to myself if there is anything I can do to help with this transition. Cheers! ****** ****** Office Manager ************"

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* sold silver and gold to me with markups of over 100% under representing that I would receive the value of over $100000 of metals. The metals were sent to Delaware repository under Strata custodian. I asked periodically on the value of the *********** and I was told a different value around 100k compared to what it showed in my Strata account of around 30k. I have documentation and emails mis- representing the value of my investment. My original account rep **** ******* was one of the people charged in the recent *** lawsuit against Red Rock secured. When I contacted them after the lawsuit was filed, I was transferred to *****************. He never followed up on the value of my *********** neither was I informed when they changed names - they are now called American Coin Co. I repeatedly tried to contact him via email, calls and text message, and he didnt respond. I have no one representing me or my investment at this company. I need to change brokers in order to have access to my gold and silver at the Delaware repository. Bottom line, Redrock secured falsified the value of the *********** and they dont care about cheating me of my hard earned IRA *********** neither they had the courtesy to return emails or calls, or inform me of them changing names. I emailed American ******* support and if I dont get someone to contact me, Ill file a complaint against them under the new company too.

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought $10,000.00 worth of silver through red rock security when silver was valued at 17$/oz. Four years later I cash out when silver is 34oz and they send me only $3600.00 worth of red tail hawk canadian coins. The are fraudulant

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After several calls/ conversations- explanations decided to try buying golden coins, Canadians mostly for approcsimatelly $. *********. Was said by ************ I dont know correct spelling) that gold stay/ storage in his company- no additional charge, or be delivered by agreement at any time and place, usually in 24 hours.
         I wired the money from my Chase checking, got call money received, everything is OK, I can go and have nice trip to ******* 
          While in ****** got email ( I dont trust internet much- hackers ) to sign electronically. 
    Deal is not done???!
          When I come back, Im asking for my gold, Mr. ****** doesnt want to deliver saying I didnt sign electronically???!! 
       I will include photo of two checks sent to me that I dont want to cash. I paid honestly, through the bank, got confirmation, so I want/ expect deal to be done how was said back in October 2022.
      Phone numbers: 
    Mr. Kerrik. ************
    Red Rock Secured.  ************

  • Initial Complaint

    Date:07/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Redrock sold silver and gold to me under representing that I would receive the value of $390,569 of metals in my **** The metals were sent to Delaware repository. I asked periodically on the value of the investment an have documentation representing a value close to the investment most recent communication I received was in February. I went to change the metal dealers and was told that ******* falsified the value of the investment, and the metal that I was sold was only $177K of metals, not the $390K that they have been telling me.

  • Initial Complaint

    Date:07/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/2020 I contacted Red Rock Secure to purchase silver. They did not give me the option to purchace bullion,or coins. They did not explain the benifits in either. They assured me that Red Tailed Hawk, Canadian would be what I had purchased. They assured me that after 3 years they would buy back the coins. After the purchace of ********* of coins, I was informed that they would send the coins to a holding *** called Strata. ****** then informed me that did indeed have my silver coins. They also informed me the total value of my coins was 10,.278.22. Which is a loss of 16,261..60. On April 5th 2024 I contacted ****** at *************** to ask about the buy back they has promissed.She said she had several others asking about it and she would get back to me. On April 11,2024 I called again and got answering machine. I left a message requesting a call back. On April 12 2024 I called again with the same respons.I mentioned on the message I was considering contacting the BBB. At this time April 29,2024 I have had no contact from ***************.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought GOLD and Silver from RED ROCK SECURED LLC on 11/22/21.for 100k tell keep there for then they buy back from me now approach 3 years then try call them they did want my phone I cannot e-mail or anything...they a scam my money and don't want with anymore.what should I do

  • Initial Complaint

    Date:02/21/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a purchase of silver and gold with Red Rock Secured on 05/07/2020 and now I want them to buy back the metal and roll over my balance which is around *******, but I tried to contact them with call and email and nobody responed my call or email could you please help me with that and let everyone know about the poor customer service of this broker,

Red Rock Secured, LLC is NOT a BBB Accredited Business.

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