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Business Profile

Magazine Publishers

Motor Trend Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hot Rod Motor Trend has consistently ignored my rquests to be unsubscribed from their email list.They started sending their newsletter in recent months. THIS WAS NEVER REQUESTED. I have filled out MANY requests online to unsubscribe, and have emailed their ********************* to process this unsubscribe. I am told the matter was referred to a **************** Representative at least three times, but that is as far as it goes. No action is taken.This has been going on for AT LEAST THREE MONTHS OR MORE. It should have stopped long ago.Please assist, and thank you.

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a paid email receipt for a one year subscription to the print edition of Motor Trend *********** is dated Sept. 3, 2024. As of this writing I have never received any issues.I have made multiple email and phone contacts with either no reply or unresolved phone promises.I would still like to receive the magazine. Can someone help get this resolved?Many thanks.

    Customer Answer

    Date: 01/28/2025

    Ref: #********. I would like to thank ***** P, the BBB, and all involved in my complaint for their efforts on my behalf. I did, finally, receive the first issue of Motor Trend magazine after a three month effort with no explanation from the company itself. I am positive that it was contact from your organization that "got the ball rolling." Thanks again for your sterling work on my behalf! P.S. I fully support your "D" designation on the Motor Trend organization. They are completely and totally unresponsive to their customers.

    Sent from ******* F

  • Initial Complaint

    Date:07/10/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for a refund of $61.23. My husband died 8/26/2023. He subscribed on 3/19/23. On 2/19/24, 8 months after he died, his trust account credit card was charged $61.23. I do not use this service. I am his wife and trustee. His name is *** (******) *******. Address: ******************************. His phone was ************. It is disconnected now. My phone is ************.I wrote to your Zen Desk and all it did was cancel the account. It did not credit the trust.I also wrote to an address I found online. I never did find a phone number or a real person to contact.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a yearly subscription with Motortrend that expires each June. In Febuary they emailed this.Hey there, MotorTrend+ premium video content will be moving to a new home on discovery+. As a result, on or shortly after March 25, 2024 you will become a discovery+ (Ad-Free) subscriber. Youll continue to have access to all of the premium video content available through your MotorTrend+ subscription on discovery+ at no additional cost. This includes your MotorTrend+ favorites in addition to reality content, new shows and a variety of automotive shows like Street ********************* and ****** Brothers. Your MotorTrend+ subscription and related data will be transferred to discovery+ and you will be subject to discovery+s Privacy **************** Agreement. Your discovery+ subscription will be billed on your following renewal date using the payment method associated with your subscription at your current price of $54.99/year, plus tax. To get started on discovery+, download the discovery+ app on any supported device or on your computer by going to discoveryplus.com. From there, sign in with the same email and password you used to access MotorTrend+. After that, you can stream all of your favorites like Roadkill, ******* Rides, ***** Metal, live events, and more. Youll still have access to the MotorTrend app and all the free, world-class MotorTrend editorial coverage, magazines, photography, and events and will continue to be subject to MotorTrends Privacy ************** of Use. To find out how to manage or cancel your MotorTrend+ subscription, click here. I didn't worry about anything because my subscription was due in June. Well, I was billed straight away. I have emailed MotorTrend a few times without a reply. They do not have a phone number to call. I do not want to renew my subscription as I don't think it is worth it anymore. I just want my money back.

    Business Response

    Date: 05/13/2024

    Dear BBB Team,

    Please find below an update of our follow-up efforts with ******************, in an effort to support his recent BBB communication #********.We reached out to ****************** on 5/12/2024, and provided additional information regarding his inquiry.

    Thank you,
    MotorTrend+ Customer Support Team

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to motor trend magazine. I then found myself getting billed 5.99 monthly for streaming service! I cancelled magazine subsc. but streaming service is separate entity n has NO phone number! I have emailed them each month for 4 months n keep getting billed! I have never used it! HELP

    Business Response

    Date: 02/23/2024

    We found there was a current support ticket for this issue (581802).  After investigating, we identified that the account in question had already been terminated.  We have also provided 6 months of service refunded ($35.94) as part of our resolution.  If there are other concerns, we can continue to resolve them directly with the customer.

    Best regards,

    Help at MotorTrend.com

  • Initial Complaint

    Date:11/02/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have written Motor Trend magazine at least 3-4 letters. Starting in 8.30.23 and the most recent being 10.19.23 to let them know my address changed from ***************************************************************** to the above.I know my account is paid up until 2/25 because I sent them checks on 7.21.21, ck# ***** for $22 to cover 2 years then again on 1.6.23, ck# ***** for $22 for 2 more years.I have not received my magazines or a reply to my requests.

    Business Response

    Date: 11/21/2023

    We have updated the address for ************** to the address requested in his complaint. Since ************** purchsaed a second 1 year subscription in an attempt to correct his account and lack of service, we will refund ************** 1 of the 2 transactions. However, we will leave the the 2 years of entitlements attached to **************' account.

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gift subscription for the Motor Trend channel on 6/18/2023 but the recipient never received an email. I double checked the email address for accuracy and the recipient also checked their junk mail folder.I contacted customer service twice and have never received a response. I received confirmation of my submitted request and I received a survey regarding my satisfaction of with customer service.I have requested a refund via Paypal as there is no way to resolve the issue if customer service will not respond.

    Business Response

    Date: 07/13/2023

    Hi there,

    I just saw your message and we're sorry to hear that things have not been working as they should.  I want to help get this resolved for you.  So that we can investigate and address the issues here, can you please reach out to the email help at motortrend.com so we can get additional information needed?  For the issue with the gift subscription, the order ID (it should look something like MOT####) and the email address you were trying to send it to.  Then for the issue with no response to your ticket, if you have the ticket ID numbers and what email address the ticket messages came from (one address might be: support at motortrend.zendesk.com).

    Both of these are important issues to us, and we want to work with you to get them sorted out quickly.  I'll make sure the team at help at motortrend.com knows to be on the lookout for a message related to a gift subscription not received.

    Best regards,

    The MotorTrend Support Team

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep sending me past due invoices for a magazine subscription I haven't ordered for the past two years. Last year our bank made them refund money because they took money out of our account without my permission. I sent them a response on 10/26/22 telling them I did not want the subscription. Apparently they paid no attention. Today I got another past due notice. I have tried calling them and emailing them . They don't answer the phone and emails don't go through

    Business Response

    Date: 12/06/2022

    Hi *****,
    Thank you for raising this concern for further attention. We've investigated and found that your subscription had apparently been still set for an auto-renewal which explains how those renewals happened. We'll go ahead and get the subscription cancelled and make sure that the auto-renewal is also turned off to prevent this from happening again.
    Kind regards,
    The MotorTrend Support Team

  • Initial Complaint

    Date:11/30/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document Click here to Get the File - use the Password: C1D82A5C ************************************************************************

    Business Response

    Date: 12/06/2022

    Hi *******,
    We're sorry to hear that you've had an issue with receiving your magazines and connecting with the support team. We've escalated the issue internally to the team supporting our magazine subscriptions. They will work on getting to the bottom of your issue.
    Best regards,
    The MotorTrend Support Team

  • Initial Complaint

    Date:10/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the morning of October 28, 2002 I received a notification that I was billed $48.70 by a company representing motor trend channel. It said it was due to me having a subscription to MotorTrend channel and authorizing a payment. I did not authorize a payment to be made, I only purchased a ********** toy car That came with a complementary issue to MotorTrend channel. I did not agree to any subsequent transactions to be drawn automatically from my account. Furthermore since the time of that purchase, I changed my debit card number to avoid an automatic charge from another organization that is a tech retail outlet. All of my authorize charges had to be set up once again because of the new account number. I was surely surprised when I charge came through that I did not set up on the new account. I have no idea how this charge was made by them, nor did I authorize it and I simply want my money back. Thank you for any and all help in retrieving these funds as they come in a very bad time for me.

    Business Response

    Date: 11/14/2022

    Business Response /* (1000, 5, 2022/11/01) */ Hi *****, We're sorry to hear that there was any confusion about the MotorTrend subscription. I'm glad to hear that you did enjoy the gift we offered with your subscription purchase. It looks like we did connect with you on a support ticket and refunded that payment already. If you still need assistance, please let us know and we'll work to get it sorted out. Best regards, The MotorTrend+ Streaming Support Team

Motor Trend Group is NOT a BBB Accredited Business.

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