Complaints
This profile includes complaints for JustFab's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 204 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nov 15th I contacted and chatted with an supervisor regarding cancelling cards on their system, because I had last a cell phone and obtained a police report. I also informed them that there was not an interest of membership with my credit card. She stated that she was going to cancel pending charge of 49.95 on credit card *********** Now I have noticed there is charge of two more membership on credit card *********** Today, before the agent disconnected the call at 9:12pm. He told me that I ha accounts but the card was declined? Refused to transfer me to a supervisor. Asked about a ************ an stated she didn't skip. Then hung up after I reminded them their is no membership on neither party. They actually agreed to remove the cards from the system Now I have 3 membership charges. I want an refund for Nov and December.
Business Response
Date: 01/24/2023
Business Response /* (1000, 5, 2023/01/09) */ Hello ******, Thank you for contacting through the****. My apologies for your experience with JustFab. I will be auditing your calls to ensure proper coaching is given to the agents that need it. All charges should be refunded now, please allow 5 to 7 business days for the refund to appear back into your payment method. Please let me know if there's anything else I can assist you with. Thank you, *******Initial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased a pair of boots last month. That was my only purchase from JustFab ever. I thought I had to create an account to purchase and found out JustFab taken out $49.95 for my VIP membership. I didn't even know I had membership that I didn't even know existed. I did not authorize this money to be taken out i didn't want any membership or VIP, I just want my money to return to my account the $49.95. I have never taken any advantage of the membership. I didn't know there was a charge to order from them please return my money the $49.95Business Response
Date: 01/03/2023
Business Response /* (1000, 5, 2022/12/20) */ Hello ***, Thank you for contacting through the ***. My apologies for your experience with Justfab. I see you were able to cancel the membership online on 12/15. I have gone ahead and refunded you the $49.95 member credit you were charged for. Please allow 5 to 7 business days for the refunded to appear back onto your payment method. Please let me know if you have anything else I can assist with. Thank you, *******Initial Complaint
Date:12/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *************************** *********. I have contacted Fabletics twice due to a membership I didn't know I had. I have viewed the website, but not much is there I am interested in. My account has been debited since January 2022 for $54.95 for a membership, totaling over $500 taken from my account that I was not aware of. I was told both times, a refund for the entire amount will be sent to me. Since I closed the debit card, they said I would get a check. I have heard nothing from the escalation team (which I was told I would be contacted), and have received to further assistance. THIS IS SUCH A SCAM. I want the entire amount refunded by check to me.Business Response
Date: 12/20/2022
Hello *****,
Thank you for contacting through the BBB. My apologies for your recent experience with Fabletics.
Your account is showing that we've attempted to refund you all credits, however since you closed your debit card **** will not allow, so a check is the only refund we can do for the remaining 10 credits. The agent assisting submitted this request to the wrong team, but I have resubmitted and a check will be addresses to your name and shipped to the address on file. The check will then be received in 4 to 6 weeks. If there are any discrepancies in the name or address, please let me know and ************** asap. Let me know if you have any questions.
Thank you,
*******Customer Answer
Date: 12/29/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I am getting a full refund for all the debits from my account, I am satisfied,Initial Complaint
Date:12/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December 12, 2022 I was charged 49.** to my paypal account by Justfab LLC. I did NOT authorize this payment. There was no discloser in the beginning, after I made a purchase, that I would be charged "automatically" every month. Very deceiving. I attempted to call the company at **************. This is the only phone number that they show on their website as well as online search engines. This is not their number. This is a promotional line for about 5 products unrelated..... I tried chatting on their FB account. Nothing. I want my money back. This is very bad business.Business Response
Date: 12/19/2022
Hello ***,
Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 11/21/22 during your purchase of the 75% off new VIP member deal. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases.
I was able to find that you were able to get connected through ******** messenger. Our representative was awaiting your response, apologies if you did not see theirs. I've refunded you the $49.95 member credit, please allow 5 to 7 business days for the refund to appear. I've also cancelled your VIP membership. Please let me know if there's anything else I can help you with.
Thank you,
*******Customer Answer
Date: 12/24/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
The funds were returned to my account.Initial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
JustFab does not send an email each month reminding you of the upcoming renewal. They are supposed to and do so about half of the time. Because I did not receive any communication I was charged several times that I wanted to skip the month but let it be. I have 3 credits and store credit that they will not refund. I would have 0 credits if I had received the emails as I generally skip each month unless I'm interested in purchasing a particular item. I am asking for help in getting a refund on the credits I will never use and feel sorted to do so, again.Business Response
Date: 12/13/2022
Hello *****,
Thank you for contacting through the BBB. My apologies for your experience with JustFab.
Upon looking into your account, your email preferences are set to transactional only. This can be updates by changing to "all" in your account settings. For your refund, because of the time that has passed since billed, our system cannot refund them electronically but we can refund as a check which you would receive in 4 to 6 weeks. Kindly reply with the name it should be written out to and the correct shipping address, and I will set up the check refund asap. Please let me know if you have any questions or concerns.
Thank you,
*******Customer Answer
Date: 12/15/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you! Please make check to *********************** and mail to **********************************************************************************************Business Response
Date: 12/16/2022
Business Response /* (1000, 5, 2022/12/13) */ Hello *****, Thank you for contacting through the ***. My apologies for your experience with JustFab. Upon looking into your account, your email preferences are set to transactional only. This can be updates by changing to "all" in your account settings. For your refund, because of the time that has passed since billed, our system cannot refund them electronically but we can refund as a check which you would receive in 4 to 6 weeks. Kindly reply with the name it should be written out to and the correct shipping address, and I will set up the check refund asap. Please let me know if you have any questions or concerns. Thank you, ******* Consumer Response /* (2000, 7, 2022/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you! Please make check to ***** ****** and mail to ***************************************Customer Answer
Date: 01/24/2023
It has been 6 weeks and I still haven't received my refund check as promised.Customer Answer
Date: 01/24/2023
I have not received the refund and it has been 6 weeks.Business Response
Date: 01/30/2023
Hello *****,
Apologies for the delay. The check has been reissued today, January 30th 2023 request ******* for a total of $165.04. Thank you for your time and patience with this issue. Please let me know if you have any concerns.
Thank you,
*******Initial Complaint
Date:12/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked for membership to be canceled and received confirmation from the company that it was and when I logged on the next month to check they did not cancel it. I had to call again and have my doubts if they will follow through.Business Response
Date: 12/08/2022
**************,
Thank you for contacting through the BBB. Apologies for your recent experience with JustFab.
According to your account, we did not receive any contact prior to you call from December 3rd. If you can provide any screenshots, I will definitely look into the representative that assisted you prior to ensure they are properly handling these requests. Your membership was successfully cancelled on 12/03 and you will no longer need to skip the month or be billed a member credit. If you log into your account, you will see it is a guest account now ensuring the membership is cancelled. Please let me know if you have any questions.
Thank you,
*******Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
JustFab has been charging my card for MONTHS for a "subscription" without any notice or agreement. This whole business is a complete scam ripping people off. They have STOLE over 400 dollars from me.Business Response
Date: 12/08/2022
Hello *******,
Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 4/15/20 during your purchase of the New VIP Offer First Pair $10 offer. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
Your VIP membership was cancelled on 12/01 and you received a refund of 14 member credits. For the remaining 16, because of the time passed since billed, we are unable to refund them electronically. We can however refund them via check if you would like to proceed. It would be delivered in 4 to 6 weeks. Please reply with the name the check should be written to and the address it should be delivered to. You can reply here or email ************************************* Let me know if you have any questions.
Thank you,
*******Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is for JustFabs parent company (TechStyles/Intelligent Beauty) &has a broad range of grievances. 1- FabKids has deleted my account while having $60 of mine, two "membership fees" June and August. JustFab&shoedazzle have accessed my bank account far beyond what was agreed upon. The company charges "Membership Credits" (MC) which they repeatedly try to take from bank account, throughout the month- please see attached jpgs from searched bank transactions. They took money from a previous month on the first of the next! They have taken money twice this year, after I have completed necessary actions (see email, skip month). The company falsely claims that "membership credits" will be applied to any orders that reach a certain dollar amount. There is no disclaimer stating sales are excluded. Upon trying to purchase shoes from cyber Monday sale, I was not allowed to combine my MC with the promotion. Why would money of mine, that you already have taken under the premise of being saved for later use be unavailable to me? In addition to the above listed complaints - abusing access to my bank information, charging for services that were declined on 4 separate occasions, closing a valid account with money withheld, & false representation of billing practices/business terms - the site ShoeDazzle has three MC of mine from before they raised the monthly price (earlier this year from $39.95>$49.95). These credits are not listed in several places within my account on the site, will not apply to any purchase I've tried to make and seem for all intents and purposes to have disappeared. I am seeking a cancellation of all my accounts, refunds for the 2 credits on FabKids 2x$29.95, 1 credit on JustFab $49.95, & 4 credits on shoedazzle ******************** In addition, TechSolutions must alter their MC explanation to include the exclusions of sales and update all current customers before instituting broad changes. A change in their ability to access $ would be smart.Business Response
Date: 12/07/2022
Hello *******,
Thank you for contacting through the BBB. We appreciate your feedback and apologize for your experience. I see you have been refunded throughout your accounts and memberships have been cancelled. The Fabkids and Justfab accounts were attached to the email provided and ShoeDazzle was attached to ******************* Please note all memberships were cancelled on the 28th of November and refunded the same day.
Please let me know if you have any questions or concerns.
Thank you,
*******Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good morning my name is *******, and I have been a VIP member of JUSTFAB for quite some time now. Honestly, I haven't purchased anything since my first purchase which activated the membership, I have wide feet, and I almost can never find anything that I like offered for people with wider feet. I've been charged for the membership multiple times & I've also skipped the month a few times just to see if they will release anything to my liking for people with wide feet. I have yet to come across anything that's suitable for me. And it's became an issue to the point where I would like to cancel my membership and may I have a refund of all of my credits please thank you.Business Response
Date: 12/20/2022
Business Response /* (1000, 5, 2022/11/22) */ Hi *******, Thank you for contacting through the ***. My apologies for your experience with JustFab. I appreciate the feedback and will make sure it goes to the appropriate team! We have a variety of shoes that come in wide and extra wide that can be found here, ********************************************************** Please let me know if you would like to continue with cancelling if none of these appeal to you and I'll gladly continue! Thank you, ******* Consumer Response /* (3000, 7, 2022/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Goodmorning JustFab, Thank you for showing me your selection of wide width shoes. I really appreciate the nice gesture but I've already seen these and they don't fit my preference. This is a great website, I just cannot find anything within my style for wide feet. I recommend exploring new trends to fit everyone's needs. Business Response /* (4000, 9, 2022/12/06) */ No worries, *******, we totally understand! I have refunded you the 4 member credits on your account totalling $169.80. Please allow 5 to 7 business days for the refund to reflect back into your account. I have also cancelled your membership, you will no longer need to skip or be billed henceforth. I truly appreciate your feedback and will make sure the right team gets it. Please let me know if there's anything else I can help you with. Thank you, *******Initial Complaint
Date:11/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I skipped the month of November and was still charged $54.95 on 11/11/22. I would like a refund for this.Business Response
Date: 12/09/2022
Business Response /* (1000, 5, 2022/11/21) */ Hi ********, Thank you for contacting through the ***. My apologies for this experience. I have successfully refunded the $54.95 to your payment method. Kindly allow 5 to 7 business days for this refund to post. Please let me know if there's anything else I can assist you with. Thank you, *******
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