Reviews

This profile includes reviews for JustFab's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JustFab has 21 locations, listed below.

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  JustFab

  800 Apollo St El Segundo, CA 90245-4701

  
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  Shoe Fabulous

  6901 Riverport Drive, Unit A Louisville, KY 40258

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  Shoe Fabulous

  7201 Intermodal Dr. STE C Louisville, KY 40258

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  Shoe Fabulous

  7929 National Turnpike Louisville, KY 40214

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  Fabletics

  4400 Sharon Rd STE 231 Charlotte, NC 28211-3774

Review Details

• Review fromBrooke A

  Date: 04/19/2025

  1 star
  Cheap merchandise. I have a pair of boots and a pair of heels. I wore the boots a few times and the heels too. They have been sitting in my shoe caddy for a while and I took the heels out today and they look like they're wore constantly. The " leather" looks like it's deteriorating like an ancient artifact does when it hits air. The boots r too. They started falling apart almost instantly. Cheap cheap cheap CHEAP!

• Review fromTaylor W

  Date: 04/15/2025

  1 star
  I ordered a few pairs of shoes for express shipping as i needed them in the timeframe that was listed on express shipping. 10 days later and the package says "shipped" but the tracking information said "label created" meaning they tried to mark it as shipped even though they were aware they hadn't actually processed the order. I then get on their customer service chat and they proceed to tell me that this is a reported delay from *****. So I called ***** and ***** told me there was no delay on their end and that JustFab has not presented them with the package. So I confront the customer service agent about the lies they just proceeded to tell me and they glazed over the situation and told me the order would take 28 BUSINESS days to arrive. That is longer than a month, that is longer than the timeframe for standard shipping. They told me they had a ***** period of 2 weeks after standard shipping but that is not listed anywhere on their website. They then tell me they will expedite the shipment as a reshipment but a few of the items in my order were out of stock. So here is what actually happened, I placed the order for a few items. I suspect the items were sold out in my size but because this wasn't marked on the website they panicked and "processed my order" and created a shipping label to make it seem like they had sent the information to ***** so that they could then blame ***** when that order wasn't sent to me on time. They then proceeded to lie to me and tell me this was a ***** issue and when I called ***** and told them it wasn't they had to come clean and tell me the items we out of stock. This is not how you run a business. Very disappointed. I hope everyone proceeds with caution with this company.

• Review fromMK L

  Date: 03/15/2025

  1 star
  Thieves! Been a member since they were staring, and I signed up for credits that dont expire. Ive had my credits sent to me in gift cards, then all of a sudden they just take it and forfeit in exchange for nothing! Their style sucks! STAY AWAY!!! Theyre thieves! they dont even notify u youre money is going to be taken! And have the audacity to tell me that the notification for expiring points mightve been in the spam/junk mail yet their raising price and successfully skipped the month emails d are in your inbox! ****** your memberships now! Its not worth it! You wont be missing anything anyways and they also now charge Import Tax on top of sale tax, for styles that sucks!!! Spend your money elsewhere!

• Review fromJoshua A

  Date: 03/12/2025

  2 stars
  Highly predatory online shopping experience. They advertised that I could get their special VIP pricing if I provided my name, birthdate, phone number, and email. I did so and got to check-out only to see they slipped in their VIP subscription in the order. Removed the subscription and my total order price increased significantly. A classic bait-and-switch on the consumer.

• Review fromMonique R

  Date: 03/03/2025

  2 stars
  I've been using JustFab for 7 years without an issue until recently. They say that if you skip the month you won't be charged. I did so and even have a confirmation in my email stating I would not be charged. I was charged and reached out to customer service and was told it's a monthly service. I told them I had an email confirming I skipped the month and would not be charged. No reply back.

• Review fromAndrew Y

  Date: 02/20/2025

  1 star
  Automatic billing and the credits expire! Extremely predatory!!! Stay away! The VIP credits cost more than what they can be used on. So strange!

• Review fromReid C

  Date: 02/06/2025

  5 stars
  I just ordered 2 Pair of shoes from justfab. They are very nice for the price point. One was too big so I returned ******* was a super easy process to return. Took them to my nearest *** store just in the box and by the time I got home I had the funds refunded to me.

• Review fromCOL.William A

  Date: 01/11/2025

  1 star
  These people are scammers. I ordered never received the order. Then the charge will remember shift video on top of that of 50 bucks. It's a scam, don't use it.

• Review fromSuman N

  Date: 12/28/2024

  1 star
  They have subscription and keep continue withdrawing money from your account without your knowledge. I have friends who's account was charged over $1000 without his knowledge.

• Review fromMelissa M

  Date: 12/19/2024

  1 star
  If I could leave this company, a zero I would their sizing of their shoes is incorrect because if a shoe was a size 12, it should fit my foot. I should have zero issues getting it on my foot not only that but they do not tell you right away when you need a refund that you have to wait for it to get to their warehouse You were under the understanding from their customer service reps. **** once they receive it, you receive your refund when that is not true at all. I just got off the phone with one of their representative because theyve had my return since Monday. I just got told today. I have to wait till they get to my warehouse so they can see what kind of condition the shoes are in before they give me my refund and now Im getting told it will be nine till the week of Christmas then I am supposed to have my money back. I would never recommend this company to anybody. They are very dishonest in their shoe sizing And also they dont tell you the truth upfront.