Reviews
This profile includes reviews for JustFab's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 79 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKathy Z
Date: 08/13/2022
1 starKathy Z
Date: 08/13/2022
DO NOT FALL FOR THE CUTE SHOES FOR A LOW PRICE AND END UP STUCK WITH A JUSTFAB CONTRACT! ITEMS ARE CHEAP AFTER THE FIRST SHOES YOU WILL RECEIVE. THEIR WEBSITE IS NOT USER FRIENDLY - VERY SLOW. THEY ONLY GIVE YOU A SMALL WINDOW EACH MONTH TO SKIP, AND THEN IT TAKES A VERY LONG PROCESS TO TRY TO CANCEL ONLY TO FIND OUT YOU WILL LOSE ANY CREDITS YOU HAVE IF YOU DO CANCEL. TRIED USING CREDIT ON CLOTHES, ALL CLOTHING DOES NOT FIT WELL. MY MONTHLY COST JUST WENT UP BY $10/MONTH, BUT TO TALK TO A LIVE PERSON IS IMPOSSIBLE. I'M ABOUT READY TO JUST BE OUT OF MONTHS AND MONTHS OF PAYING TO GET OUT OF THIS MOST FRUSTRATING CONTRACT I'VE EVER HAD. IF YOU TRY TO USE UP CREDITS, IT ONLY APPLIES A LIMITED AMOUNT WHEN YOU TRY TO PICK OUT DECENT **** YOU MIGHT LIKE.
JustFab
Date: 08/18/2022
Hello Kathy,
Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. We are sorry to hear you disliked our VIP Membership. I can confirm your VIP Membership has been cancelled per your request on 8/13/2022.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on (insert date here) during your purchase of the (insert items here). During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
After reviewing your account further, I do see you have 6 pending VIP Membership credits available on your account. I would be happy to assist you in redeeming your credit on a purchase or if you prefer, I would be happy to assist you in refunding you in full. Simply reply to this message and I would be happy to further assist you.
Thank you,
Summer
Review fromTracy M
Date: 08/07/2022
1 starTracy M
Date: 08/07/2022
Stay away from Justfab. I signed up with them years ago to get the discount on my firat purchase and since then they have taken so much money out of my account. Everything i have ordered from here is extremely cheap! Shoes fall a part with in 3 wears and the clothes fit soooo off. Im so disappointed. Plus all the new stuff they have coming out is "high fashion" inspired and who the heck actually wears this stuff. I cant afford this! Im barely making ends meet and this SCAM has cost me $100s!!! I just want my money back so i can affored to put food on our table! Im so sick of this site. I dont want to cancel cause then i just loss all that money for nothing. Please stay away.JustFab
Date: 08/10/2022
Hello Tracy,
Thank you for reaching out through the BBB. We are sorry to hear you disliked the quality of your purchase. Although we strive to provide low prices, we never want to skimp on quality! Just so you know, any time you're not happy with your purchase, we encourage you to take advantage of our hassle-free returns and exchanges policy. If you need any assistance with that, please reply to this message or reach out to me directly at *********@justfab.com and I would be happy to help.
We are sorry to hear you disliked our VIP Membership. Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 10/9/2018 during your purchase of the Desert Reverie Bootie, Elenora Plaid Panel Flat Boot, Shaelynne Over The Knee Riding Boot, Button Front Shirt Dress, Evi Duck Boot and Felt Hat. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
I do see you have 6 VIP Membership of $39.95 each available in your boutique. I would be happy to assist you in redeeming these credits on a future purchase or if you prefer, I would be happy to assist you in a full refund. Please let me know with your reply.
If you have any further questions or concerns, please reply to this message and I will assist you further.
Thank you,
SummerTracy M
Date: 08/12/2022
Hi summer. Thank you for your response. Id like a full refund please and thank you.JustFab
Date: 08/12/2022
Hello Tracy,
Thank you for reaching back out to me so quickly! Again, can you please confirm if you wish to keep your account active or do you wish to cancel your VIP Membership? Simply reply to this message and I would be happy to further assist you.
I have issued you 3 courtesy refunds of $39.95 each today, 8/12/2022. Please allow 5-7 business days for this refund to appear, depending on your financial institution. Due to the remaining 3 VIP memberships being dated past 12 months, a check refund will be issued. Before we can submit this request, please reach out to me directly at *********@justfab.com to verify the full name and shipping address this check should be addressed to.
Thank you,
SummerReview fromJanet B
Date: 08/02/2022
1 starJanet B
Date: 08/02/2022
SCAM ALERT! JustFab has the WORST Customer Service I've ever experienced. For all the people who said they cancelled their membership be warned. I had to call, live chat etc MANY times to get this cancelled. They lie all the time. After I cancelled I kept getting billed. Each person from Live Chat & calling tells you a different story*********How unfortunate you have to give them 1 star so you can post a review. They need a button for 0 for all of us who got ripped off.JustFab
Date: 08/04/2022
Hello Janet,
Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. I can confirm that your JustFab membership was canceled as per your request on 7/25/2022 by a member of member service. Your cancellation number is XXXXXXXXX. Can you please confirm the date you previously cancelled and the method taken to cancel: Web, phone, email, etc.? Simply reply to this message and I would be happy to further assist you.
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 3/31/2022 during your purchase of the Kayden Wedge Sneaker, Bar Frame Crossbody, Travel Accessory Bag Set, Cat Eye Sunglasses and Simone Laser-Cut Slide Sandal. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases.
I also see that member service issued you 2 courtesy refunds of $49.95 on 6/1/2022 and one courtesy refund of $49.95 on 7/13/2022 respectively. Please allow 5-7 business days for this refund to appear, depending on your financial institution. You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.).
Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further.
Thank you,
SummerReview fromChelsea L
Date: 07/16/2022
1 starJustfab has turned into the biggest scam. It started out pretty fair years ago. You would pay ***** a month, then you could pick an item for ***** and get free shipping. Then they started doing all these "discounts" and making you spend ***** to get free shipping. So the item could be priced ***** , but it's on sale for ****** But credits don't apply towards discounts, so you still owe them money if you want that item. 🤯 No matter what the discount was, I could never checkout without owing money anymore even though I bought in monthly with the membership. I didn't even spend my last credit, I just canceled because there was no item I could buy without giving them more money even though I paid 50 a month and the items cost less than ***Review fromAmanda L
Date: 07/12/2022
1 starAmanda L
Date: 07/12/2022
Just trying to get through to someone to cancel a membership is way harder than it should be. Quite ridiculous honestly. I had to cancel because they're now charging for the tariff placed on shipments from China. The quality of the products is sub par as they fall apart easily and don't last. The cancellation process is indeed frustrating as they continue to push you to keep the membership. After 5 years I haven't found anything on their site worth purchasing and yet they continued to push it. After four attempts, I finally got the membership cancelled. It seemed far too easy for the rep to close the account. While I believe their cancellation process is more difficult than it should be and the products are cheaply made, if you only want wear the shoes for one season then toss them, it could be worth the headache of this company.JustFab
Date: 07/19/2022
Hello Amanda,
Thank you for taking the time to reach out through the BBB. I apologize for any inconvenience you experienced. I do not see a JustFab account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you.
Thank you for your patience!
*****Review fromJannine M
Date: 06/28/2022
1 starJannine M
Date: 06/28/2022
Just Fab is a SCAM! I got lured in with one of their sales. They have cute things and I felt like I could play their game with the membership and skip months. After about a year of trying to keep up with the skipping months I was charged 3 different times. In all honesty that was my bad. I decided this model didn't work for me so I used up my credits got a great order of shoes (although I didn't really want it they were cute) and cancelled my account, or so I thought. My last purchase was on 09/21. Today I checked my bank statement and after 9 months of no contact or charges I randomly got charged on 06/22. I thought for sure it would be a fixable mistake. I get how things happen and I just need to talk to a representative. Well, that was the worst customer service experience I've ever had. I'm someone who stays very positive, works my way through things, and moves on. I focus on leaving good reviews, and speaking with the manager if there's a bad situation. Well this situation is so bad that I was pushed to the frustration point of swearing at them in the chat and leaving this review because they clearly do not care at all and just want to take people's money. After repeatedly saying my experience and wanting a refund they kept telling me how great their monthly membership is and that I should keep it and they'll add credits. After I was very clear I don't want credits I want a refund and to cancel their membership they went ahead and cancelled it but wouldn't refund me. So basically that meant that I still had a $39.95 USD credit, that I was charged for and would need to use, but now I lost access to my discount so I would be forced to "spend" that money and now have a higher price point, total BS! After getting very upset and mentioning what I've seen here on their BBB page, they quickly offered me a refund which seemed very easy for the representative to do. People shouldn't have to be pushed to this level of frustration to get a refund. Do better!JustFab
Date: 07/08/2022
Hello Jannine,
Thank you for taking the time to reach out through the BBB. I apologize for any inconvenience you experienced. I do not see a JustFab account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you.
Thank you for your patience!
*****Review fromTaylor K.
Date: 06/08/2022
1 starTaylor K.
Date: 06/08/2022
Just like my membership I used to have with Fabletics, I rarely get an email reminding me to skip the month. I don't want to be on the phone with someone again giving me a hard time about getting my money back. I'm always threatened that they won't do it again after this time and "We send out an email every month, did you check spam?" Yes, I check my spam and trash every time and nothing is there. Please make it easier to get money back for not skipping a month. We are in the process of trying to buy a house, I cannot afford the $40 payment as everyone knows the housing market is insane and we need to have every single penny we can to get a house.JustFab
Date: 06/16/2022
Hello Taylor.
Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. After reviewing your JustFab account, I do see your VIP Membership is still active. Can you please confirm if you wish to keep your account active or do you wish to cancel your VIP Membership?
Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on (insert date here) during your purchase of the (insert items here). During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
I do see you have one pending credit available in your boutique for $39.95 USD. I would be happy to assist you in redeeming your credit for your next purchase or If you need assistance getting a refund any membership credits on your account, or if you would like me to cancel your membership for you, simply reply to this message and I'll be happy to help in any way I can.
Thank you,
SummerReview fromMelissa L
Date: 05/16/2022
1 starMelissa L
Date: 05/16/2022
Honestly, at first. I had a lot of hope as it's hard to find Women's size 12 shoes that are cute - the sizes are way too small, whether the are wide fit or not and feels like I'm squeezing to size 10's. I also wasn't aware in the beginning that they would continuously charge me for VIP at 39.99 (or $54 Canadian), and now have 12 unused credits that I will be unable to use as their sizing is incorrect. I tried cancelling but basically got stuck in a loop of people just saying "just skip the month, we can do it for you this time, etc etc" and I'm honestly just too busy to deal with that again. All this to say - save your money and your sanity, and don't buy from hereJustFab
Date: 05/19/2022
Hello Melisa,
Thank you for reaching out through the BBB. We are sorry to hear your are not pleased with some of your recent items purchased. Thank you for sharing your feedback! Just so you know, any time you're not happy with your purchase, we encourage you to take advantage of our hassle-free returns and exchanges policy. If you need help with that, simply reply to this message and I would be happy to further assist you.
We are sorry to hear you disliked our VIP Membership. During checkout members have the option to select VIP checkout, but it does activate a monthly membership. Our program charges $39.95 a month, which turns into $39.95 of store credit to use on the site. If members ever want to opt out of this charge, they can always use our "skip this month" feature on our site. We bill starting on the 6th of every month, so we ask that members use the "skip" feature between the 1st and the 5th.
We present the program during checkout, as well as in subsequent email communications, but we realize that our members are busy! If you need assistance getting a refund any membership credits on your account, or if you would like me to cancel your membership for you, please reply to this message and I'll be happy to help in any way I can.
Thank you,
SummerMelissa L
Date: 05/24/2022
Is it possible to get a refund and cancel the membership without being tossed around for hours over the phone? That would be greatly appreciatedReview fromjuan l
Date: 05/12/2022
1 starjuan l
Date: 05/12/2022
I bought 2 shorts and I been getting charge over 600 dollar for some bogus subscription that I have no idea ... talk about bait and hook. I want my money backJustFab
Date: 05/16/2022
Hello Juan,
Thank you for taking the time to reach out through the BBB. I apologize for any inconvenience you experienced. I do not see a JustFab account you were referring to. Can you please provide a proper email address or member ID or an order number to locate the correct account? Simply reply to this message and I'd be happy to further assist you.
Thank you for your patience!
*****juan l
Date: 05/16/2022
its fabletics.com ID XXXXXXXXX
i may have selected the wrong one i was so upset they have been changing me since februaryJustFab
Date: 05/23/2022
Hello Juan,
Thank you for reaching back out so quickly to us! We have located the account in reference. During checkout members have the option to select VIP checkout, but it does activate a monthly membership. Our program charges $49.95 a month, which turns into $49.95 of store credit to use on the site. If members ever want to opt out of this charge, they can always use our "skip this month" feature on our site. We bill starting on the 6th of every month, so we ask that members use the "skip" feature between the 1st and the 5th.
We present the program during checkout, as well as in subsequent email communications, but we realize that our members are busy! If you need assistance getting a refund any membership credits on your account, or if you need help in redeeming your pending VIP Membership credits, simply reply to this message and I'll be happy to help in any way I can.
Thank you,
*****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.