Business ProfileforHabbo

I went to pay for online credits in Habbo, my account did not get charged because i didnt have the money in it. Itunes flagged the purchase and it said not purchased need to update payment. Habbo has perm banned my account of ******************** nov of 2004. I have spent thousands of dollars on this website and played for countless hours, made friends and connections with people. When i requested the refund from apple and received it something on habbos end apparently filed my account as fraud for not paying for the credits but here is the kicker. I never received the credits because the payment didnt go through!!! And im banned for 100 years because of it!!! Not impressed and not at all happy with the outcome via sulake and habbo. I emailed and sent a request ticket in almost a month ago it took them almost a month of me sending in personal info, address , full name, etc aswell as transaction history of my apple account stating and proving i didnt get charged for the credits because the money wasnt able to be charged due to lack of funds. After a month of waiting and painfully emailing them back they tell me it was fraud and im still banned. How can i be banned for fraud when i never received any credits on their end and was never charged for the credits?