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Find a Location

Dream Girls Hair Import & Salon has 1 locations, listed below.

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    Business ProfileforDream Girls Hair Import & Salon

    Beauty Supplies

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9090 Elk Grove Blvd, Elk Grove, CA 95624-2046
    BBB File Opened:
    12/1/2009
    Years in Business:
    14
    Business Started:
    5/17/2010
    Business Started Locally:
    5/17/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 266529 for this business, issued by CA Board of Barbering & Cosmetology

    These agencies may include:

    CA Board of Barbering & Cosmetology

    2420 Del Paso Rd Ste 100

    Sacramento CA 95834

    (800) 952-5210

    Fax: (916) 5757281

    http://www.barbercosmo.ca.gov/

    BBB records show a license number of 465549 for this business, issued by CA Board of Barbering & Cosmetology

    These agencies may include:

    CA Board of Barbering & Cosmetology

    2420 Del Paso Rd Ste 100

    Sacramento CA 95834

    (800) 952-5210

    Fax: (916) 5757281

    http://www.barbercosmo.ca.gov/

    Type of Entity:
    Partnership
    Alternate Business Name
    • Dream Girls Hair Import
    Business Management
    • Ms. Tonya Thompson, Owner
    • Ms. Sharie Thompson, Co-Owner
    Contact Information

    Principal

    • Ms. Tonya Thompson, Owner

    Customer Contact

    • Ms. Tonya Thompson, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/22/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I had an appointment with Dream Girls on March 15, 2022 for a fresh start service ( includes wash, blow dry, condition and cut)- $250 was quoted. It stated the cost was $250 with a deposit of $100 at time of making the appointment. I paid the deposit of $100 before coming in for my service and an add on of a hair style for $80) and then once I received my electronic **** ($330.08) I noticed I was charged the full amount of $250 plus a service fee .08 plus a charge and hair style ($80). I also had an additional wig made and purchased hair to get the wig made from Dream Girls Salon. I was told the wig would take 3 weeks to be made and cost $400 additional dollars plus the hair I purchased at $300 plus dollars. This was March 15, 2022 All services were rendered on this date- both fresh start and wig and hair purchase. My appointment was at 4pm pst and I left the salon at 11pm pst on March 15, 2022. I called to get an understanding the next day of what my **** was and why I was charged the wrong amount and after two days someone finally responded to say they would see if they could use my deposit ($100) to cover the wig services ($400). I have since called multiple times (April 20, 22,) to see when my wig would be finished and I have yet to have anyone respond. My concern is the lack of response from all involved at the salon and the time it is taking to get things done. It feels very unprofessional and that I am being frauded. The atmosphere as I was leaving at night felt as if I had been purposely left to wait for whatever reason and this was my first time in this salon. I have yet to receive my wig. I would like a full refund of the cost of the wig, the hair I purchased ($676.08) plus my deposit for $100.00. = $767.08 for total refund.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Northeast California

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