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Business Profile

Collections Agencies

Superlative RM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Superlative RM's headquarters and its corporate-owned locations. To view all corporate locations, see

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Superlative RM has 3 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collection agency is just another of many who keep trying to uphold a debt from *************** that doesn't belong to **** have sent certified letters to each of the collections agencies but once removed, it comes back from another collection agency. *********** etc.

      Business Response

      Date: 10/28/2024

      RE: ID# ********
      To Whom It May Concern:
      We are in receipt of the complaint dated 10/20/2024.
      Due to the nature of this complaint, we will respond directly to the complainant and provide more
      information about the communication in question.
      If you have any questions, please contact us at **************.
      Sincerely,
      ********* *******
      Compliance Manager
      Superlative RM

      Customer Answer

      Date: 10/28/2024

      I am rejecting this response because:

      I feel that it is important to have the discussion in view of other parties for me protection and for accuracy as I don't have an in depth knowledge of the laws and your calls are recorded.  


      Business Response

      Date: 11/01/2024

      RE:         ID# ********
      To Whom It May Concern:
      . 
      Due to the nature of this complaint, a response, including documentation,was sent directly to the complainant.
      If you have any questions, please contact us at ************* or at ***************************************************************.

      Sincerely,



      ********* *******
      Compliance Manager
      Superlative RM

      Customer Answer

      Date: 11/04/2024

      I am rejecting this response because:

      The business has refused the Certified letter that I sent them and has refused to comply with the letter I sent them through BBB.


      Business Response

      Date: 11/11/2024

      November 11, 2024



      We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly.  Accordingly, we have provided a direct response to the complainant.

      If the consumer has any further questions, they are free to contact our office directly at **************.

      Thank you,



      ********* *******
      Compliance Manager
      Superlative RM

    • Initial Complaint

      Date:10/09/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been set up on a payment plan with this company and have been trying to reach them to pay the balance. I have tried calling the phone number from multiple numbers and each time I get a "sorry we were unable to help you" and get disconnected within 30 seconds. I have emailed and they refer me to the website. The website only shows my payment history and future payments but doesn't allow me to make changes or pay the bill. I am buying a home and need to show this paid in full for my mortgage but they conveniently provide no way to reach them to pay. I need this resolved asap or I will be unable to close on my home. I have tried reaching out a dozen times all during their business hours with no resolution.

      Business Response

      Date: 10/17/2024

      RE:         ID# ********
      To Whom It May Concern:
      We are in receipt of the complaint dated 10/9/2024. 
      Due to the nature of this complaint, we will respond directly to the complainant and provide more information about the communication in question. 
      If you have any questions, please contact us at *************.

      Sincerely,



      ********* *******
      Compliance Manager
      Superlative RM



    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are claiming that I have an account in collections when I do notI keep an eye on my credit report and I do not have anything negative on it. I have a perfect credit rating and perfect bill payment record

      Business Response

      Date: 10/14/2024

      RE:         ID# ********
      To Whom It May Concern:
      We are in receipt of the complaint dated 10/7/2024. 
      Due to the nature of this complaint, we will respond directly to the complainant and provide more information about the communication in question. 
      If you have any questions, please contact us at **************.

      Sincerely, 

      ********* *******
      Compliance Manager
      Superlative RM

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bait and switch from a billing agency using threatening and harassing calls and tactics to get paid, versus properly billing health insurance.

      Business Response

      Date: 09/30/2024

      RE:         ID# ********
      To Whom It May Concern:
      We are in receipt of the complaint dated 09/26/24. 
      Due to the nature of this complaint, we will respond directly to the complainant and provide more information about the communication in question. 
      If you have any questions, please contact us at *************.

      Sincerely,



      ********* *******
      Compliance Manager
      Superlative RM

    • Initial Complaint

      Date:08/15/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company known as superlative RM phone number ************ keeps calling me asking for a *************************** and I don't know who that person is and I've had this phone number for 10 years. I filed a complaint with the BBB before about this company and they agree not to contact me again about this matter, so what has changed?

      Business Response

      Date: 08/20/2024

      ID# ********
      To Whom It May Concern:
      We are in receipt of the complaint dated 8/15/2024. 
      Due to the nature of this complaint, we will respond directly to the complainant and provide more information about the communication in question. 
      If you have any questions, please contact us at *************.

      Sincerely,



      *********************************
      Compliance Manager
      Superlative RM



      Customer Answer

      Date: 08/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account charged off from Upstart and a company by the name of SuperlativeRM says they bought it and they are very misleading and very hard to get any letters from or correspondence. Is this a legit debt collector or scam company??

      Business Response

      Date: 06/24/2024

      RE: ID# ********
      To Whom It May ********
      We are in receipt of the complaint dated 6/24/2024.
      Due to the nature of this complaint, we will respond directly to the complainant and provide more
      information about the communication in question.
      If you have any questions, please contact us at **************.
      Sincerely,
      *********************************
      Compliance Manager
      Superlative RM

    • Initial Complaint

      Date:06/04/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is contacting me by different phone numbers multiple times a day - I have picked up and they dont even respond because they clearly just mass call with an autodialer. Never leave a message. Im pretty sure theyre not even calling for ME but someone who used to have my phone number but theyre literally harassing me daily! Its insane! This business should be out of business ASAP. Harassing me on no grounds is illegal.

      Business Response

      Date: 06/13/2024

      RE:         ID# ********
      To Whom It May ************** are in receipt of the complaint dated 6/04/2024. 
      Due to the nature of this complaint, we will respond directly to the complainant and provide more information about the communication in question. 
      If you have any questions, please contact us at *************.

      Sincerely,



      *********************************
      Compliance Manager
      Superlative RM

    • Initial Complaint

      Date:05/16/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Same as everyone else, getting random text about collections with a link. No formal communication via email or mail and this totally seems like a scam. If this is a company and youve been responding to all these complaints maybe its time to act like a real company and not scammers. Get a bit professional and reach out to people properly.

      Business Response

      Date: 05/17/2024

      RE:         ID# ********
      To Whom It May ************** are in receipt of the complaint dated 5/16/2024. 
      Due to the nature of this complaint, we will respond directly to the complainant and provide more information about the communication in question. 
      If you have any questions, please contact us at *************.


      Sincerely,


      *******************
      Compliance Officer
      Superlative RM

    • Initial Complaint

      Date:02/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling me about a bill my daughter owes them. I am not on the account or have anything to do with what she owes. Im not a co owner or co signer on the account they are looking to collect. I have told them numerous times to stop calling me and this is not a good number for her. I just want them to do as I say and take me number off there contact list.

      Business Response

      Date: 02/20/2024

      February 20, 2024



      We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly.  Accordingly, we have provided a direct response to the complainant.

      If the consumer has any further questions, they are free to contact our office directly at **************.

      Thank you,



      *******************
      Compliance Officer
      Superlative RM

    • Initial Complaint

      Date:01/25/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving text messages from this company stating I am in collections with their company. I have no debt that's gone to collections. I feel this is a scam and I do not want them contacting me. Other than the texts, I've received no written communication.

      Business Response

      Date: 01/29/2024

      January 29, 2024



      We are committed to directly assisting consumers with resolving complaints amicably and we appreciate the opportunity to respond to the consumer directly.  Accordingly, we have provided a direct response to the complainant.

      If the consumer has any further questions, they are free to contact our office directly at **************.

      Thank you,



      *******************
      Compliance Officer
      Superlative RM

    Superlative RM is NOT a BBB Accredited Business.

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