Business ProfileforEmeryville Dental Care

I contacted this practice on Friday, 9/1/23 and immediately got a text back. I needed an appointment for basic dental check up and cleaning and I specifically asked them if they accepted CIGNA and new patients. They responded that they accepted CIGNA and had an appointment available at 9:30 the next business day, which was today September 5, 2023. I get to the appointment, the provider has me fill out a number of forms, some around medical history and where I work and what my insurance is, which seem practical but then she has any fill out a number of other questionnaires regarding my confidence in my appearance. Then, she took a picture of me as part of her intake. And she requested two pieces of ID, including a credit card. I start to ask questions about why all these forms are necessary when I am here for a basic dental cleaning and check up. And I raise concerns about the time since Completing all these forms has taken about a half an hour of time. She then pulls out paperwork on payment and what my insurance covers and doesnt cover. I ask more questions about this paperwork. I tell her that I am not comfortable going through with services/procedure because its unclear to me Why my insurance would not cover the services today. Then she discloses that her practice and services are not in network. I asked her how is that possible when I show her the name on my network list from my insurance provider CIGNA and she indicates that she is not that dentist (*********************************). I ask her who she is and she responds by quickly lifting up her name tag, which I capture as **************. By this time, I had already filled out the majority forms and initialed them, and I had already provided a credit card. I think this business is deceiving insured customers. I told her so And that I felt uncomfortable getting services at her business. I told her I would file a complaint and I left her office.