Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a ring on May 21, 2025 for $52.33, the ring has not been received. I contacted customer service and got a reply from ********* who said she was going to check with logistics and has since failed to respond toy emails.

  Business Response

  Date: 06/05/2025

  Dear BBB Team,

  
  Thank you for bringing this matter to our attention.

  
  We sincerely apologize for the delay and inconvenience the customer experienced with their order #******. After reviewing the situation, we have processed a full refund of $52.33 to the customers original payment method today.

  
  The customer has been notified via email, and we hope this resolves their concerns to their satisfaction.
  Please let us know if you require any further information regarding this case.

  
  Warm regards,
  Yel ??
  Hope Rings Customer Support

  Customer Answer

  Date: 06/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ring from Hope rings on April 18. The name of the ring was big sis little sis. It was shipped shortly thereafter andthe package has been bouncing around the ************* for weeks. *** requested a refund from the company three times and they just keep sending me the tracking number. I just want my money back.

  Business Response

  Date: 05/30/2025

  Hi BBB Team,
  
  We sincerely apologize for the delay and the inconvenience caused to ************** regarding her order. After reviewing the case, we fully understand her frustration with the shipping delays.
  
  To resolve this matter, we have processed a full refund of $39.99 today to the original payment method. We have also emailed the customer to inform her of this action and have advised her that she may decline the package if it still arrives.
  
  We deeply regret the poor experience and will be taking steps internally to avoid such delays in the future.
  
  Please let us know if you require any further information from our side.
  
  Kind regards,
  *********
  Hope Rings Customer Support

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband had my daughter order a ring for him to give me for mothers day. He paid extra to get ot here on time. The ring did not arrive until 5/28/25. 2 "stones" are missing and a 3rd fell out before i even got the ring out of the box. It couldn't not be worse quality.I would like to have the money refunded promptly.

  Business Response

  Date: 05/29/2025

  Hi BBB Team,
  
  Thank you for bringing this matter to our attention.
  We sincerely apologize for the inconvenience the customer experienced. Weve thoroughly reviewed the issue related to Order #****** and have taken the necessary steps to resolve it promptly and respectfully.
  
  A full refund has been processed, and weve reached out to the customer directly with an apology and resolution details. We truly appreciate the opportunity to address the concern and make things right.
  Please dont hesitate to let us know if further documentation or clarification is needed from our side.
  
  Warm regards,
  Yel
  Hope Rings Customer Support
  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 rings on 4/28/25 and have yet to receive my order. I have emailed twice - once for an update and once for a refund. The website fraudulently states that the business is in ********** but the order is being sent from *****. I would not have ordered if I knew that. It has now been a month and I have not received the rings I spent $130 on.

  Business Response

  Date: 05/28/2025

  Hi BBB Team,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the delay experienced by Ms. ********* *******, and we appreciate the opportunity to address her concerns.
  
  Wed like to inform you that we have taken the following initial actions:
  We reviewed her order and verified that the package is currently in ********** and already with ***** en route to its final destination.
  We have proactively emailed Ms. ******* with the latest tracking status, advising her to refuse the package upon delivery so that we can immediately process her refund.
  Our team will continue to closely monitor the tracking number daily, and if the package ends up being delivered despite our instructions, we will proceed with issuing a full refund regardless.
  
  We are fully committed to resolving this matter as swiftly and smoothly as possible. We will follow up with any relevant updates.
  
  Sincerely,
  Yel
  Hope Rings Customer Support

• Initial Complaint

  Date:05/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend gifted me one of their hugs from heaven rings engraved with "Dad", after my dad passed away in February 2025. I've had it less than 2 months and it's already starting to tarnish.

  Business Response

  Date: 05/27/2025

  
  Hi BBB Team,
  
  Thank you for forwarding ******** ****** BBB complaint regarding the tarnishing issue with her Hugs from Heaven ring. Wed like to inform you that weve already reached out directly to Ms. ***** and are working with her to collect the necessary information (such as the original purchasers name or email) so we can locate the correct order and promptly issue a replacement.
  
  Since this ring was a gift and not ordered under Ms. ****** name, our team wasnt initially able to locate the transaction. However, we are treating this matter with urgency and sensitivity, and will ensure a proper resolution is reached.
  
  Well keep you updated on the progress and confirm once the replacement has been arranged.
  
  Best regards,
  Yel
  Hope Rings Customer Support
  ****************************************************

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/25 I ordered a Hope Ring and gift bag charged to my credit card. It came to my post office 5/10 with a counterfeit postage label and fake return address. I paid the postage. Upon seeing the ring, I was unhappy with the poor quality and notified ********* at the support@hoperings email address. I was told I would get a full return and refund. On 5/12, I inquired again stating I wanted to return the ring. The reply was to send the ring and gift bag back and my credit card would be refunded. I would be provided with the return address once I confirmed I'd like to return it! So I confirmed it, again! The reply was to send a photo of the package including the shipping label, to help verify the issue and get the correct return address! So I sent the photo. There was no reply so on 5/14 I inquired. The response was they would reach out to the logistics **** to obtain the return address. On 5/16, I still did not get the return address but they sent me a survey! I had nothing good to say by then. On 5/17, I emailed a different support address at ****************************. I explained everything and told them I would report them if I did not get a return address and a refund to my credit card. Again, the reply thanked me for my patience (which has run out) and they would get back to me shortly with the return address and refund. I saw similar complaints about this company on your website and want to warn others about it, as well.

  Business Response

  Date: 05/20/2025

  Hi BBB Team,

  We sincerely apologize to the customer for the delays and lack of clear communication during the return and refund process. Upon receiving the complaint, we investigated the issue and have now processed a full refund of $46.98 to the customers original payment method. The customer has also been informed via email, and **** assured them that the funds should reflect in their account within 35 business days depending on their bank.

  
  We understand the customers frustration and take full responsibility for the inconvenience caused. This situation has been escalated internally, and we are working with our logistics and support teams to ensure clearer procedures and faster follow-up moving forward.

  
  We consider this matter resolved on our end and remain available for any additional questions from the BBB or the customer.

  Warm regards,
  Yel | Hope Rings
  ****************************************************
  

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this ring for my wife on march 12. I gave it to her on April 23rd she wore it for 3 days. The ring broke in half. I contacted Hope Rings on April 28th. They requested a picture which I sent. They have done nothing.

  Business Response

  Date: 05/13/2025

  Hi BBB Team,
  
  Thank you for bringing this matter to our attention.
  
  Weve reviewed ****** ****** complaint regarding the damaged ring he received and the lack of follow-up. We sincerely apologize for the inconvenience caused to the customer and for any delay in communication.
  
  As of today, weve processed a full refund to the original payment method. The customer has also been notified via email, and weve expressed our sincere apologies and outlined the refund timeline (35 business days depending on the bank).
  
  We appreciate your assistance in facilitating this resolution. Please let us know if any further information is needed.
  
  Best regards,
  Yel
  Hope Rings Customer Experience Team

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on April 6. I actually never received shipping information. However, by going through the order confirmation page, I was able to find a tracking number. The first concern was the order was shown to be shipped from ***** when the business claims to be based in **********. I expected it would take some time once I realized it was shipping internationally. However, since April 19, there have been no updates on the shipping. On April 18, it initially said the package was out from delivery. Then on April 19, the message changed to say there was a delay in transit. On April 22, I reached out to customer service and they stated that they would contact the courier. There were no updates so I followed up on April 25 and they still stated the same thing. I went ahead to file a dispute of the transaction with my bank on April 30 and informed the company only for them to reply to my email saying they would contact the courier for confirmation of delivery when the last tracking information clearly shows the package has not moved since April 19. I wish I had thought to look this company up before ordering. The lack of transparency and the lack of response from the customer service is unacceptable. I hope others will not spend their money on a company that does not care about delivering the goods promised and then makes the situation worse by having poor customer service and follow up.

  Business Response

  Date: 05/02/2025

  Hi BBB team,
  
  Thank you for the opportunity to address this matter.
  
  We have reviewed the customers order and can confirm that a chargeback has been filed with their bank. As per standard policy, once a chargeback is initiated, we are unable to issue a refund or take further action until the bank concludes its investigation.
  
  We are fully cooperating with the chargeback process and will abide by the final decision made by the customers financial institution. We have also communicated this to the customer directly.
  
  Sincerely,
  ********************** Support Team

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three Hope rings in December, the website saying they would arrive before Christmas. I paid the extra $5 for extra assurance. I didn't receive a notice saying they had shipped, I realized they wouldn't make it by Christmas. So I emailed to cancel the order. "*********" said she would check and get back to me. I didn't hear back until I sent a second email and then "*********" said the order had already been passed to their shipping partner, so they couldn't cancel the order. When I received the order, after Christmas, I asked to return the rings. "*********" asked me to take pictures and send them to her, which I did. A couple of emails back and forth between "*********" and me. I asked for an address to return the rings, even said I didn't care about a refund, I just didn't want to throw the rings in the trash. "*********" kept putting me off, saying she would get in touch with the logistics department. I never received an address (she had told me to use the address from which the rings were sent, but I don't have the packaging anymore so don't have that address) so I can't return the rings. VERY disappointed with the incredibly poor service from this company.

  Business Response

  Date: 04/17/2025

  Hi BBB Team,
  
  
  Thank you for bringing this to our attention.
  
  
  Weve now processed a full refund for order #******. The customer has been emailed directly with a confirmation and apology, along with details on the refund timeline (35 business days depending on their bank).
  
  
  Weve also clarified that they are not required to return the rings and are welcome to keep the items as a courtesy.
  
  
  We sincerely apologize for the experience and have reiterated our commitment to improving communication and service moving forward.
  
  
  Best regards,
  *********
  Customer Support | **********************

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ********
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a paw print ring for my dog that passed away in January. The website states its Stainless Steel jewelry. I have an allergy to nickel, so I watch out for that with jewelry I purchase. Once the coating wore off, the ring is indeed Nickel and I now have a full blown rash on my hand. Its gotten so bad that I had to go to the doctor and get a prescription, and I cant do my profession of cleaning teeth until this clears up. My two fingers cant even touch because of how bad the rash is. The company told me to send pictures of the ring, and my rash. I did, to which is now even worse. And they told me its past the 30 days to get my money back. They are a fraud and their false advertisement is going to get someone seriously hurt.

  Business Response

  Date: 04/10/2025

  Hi BBB Team,
  
  Thank you for bringing this to our attention. We're truly sorry to hear about the customers experience and sincerely apologize for the frustration and discomfort this has caused.
  
  After reviewing the concern, we took immediate action. On April 10, 2025, we processed a full refund of $39.99 back to the customers original payment method. A refund confirmation email was also sent to the customer on the same day. 
  
  Weve also escalated this internally to our management to investigate the issue thoroughly and ensure our product descriptions and materials continue to meet the expectations and standards we set.
  
  We genuinely regret that the customers experience didnt meet expectations and appreciate the opportunity to make it right.
  
  If theres anything further you or the customer need from us, were more than happy to help.
  
  Kind regards,
  *********
   Customer Care Team
   **********************