Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/25 I ordered a Hope Ring and gift bag charged to my credit card. It came to my post office 5/10 with a counterfeit postage label and fake return address. I paid the postage. Upon seeing the ring, I was unhappy with the poor quality and notified ********* at the support@hoperings email address. I was told I would get a full return and refund. On 5/12, I inquired again stating I wanted to return the ring. The reply was to send the ring and gift bag back and my credit card would be refunded. I would be provided with the return address once I confirmed I'd like to return it! So I confirmed it, again! The reply was to send a photo of the package including the shipping label, to help verify the issue and get the correct return address! So I sent the photo. There was no reply so on 5/14 I inquired. The response was they would reach out to the logistics **** to obtain the return address. On 5/16, I still did not get the return address but they sent me a survey! I had nothing good to say by then. On 5/17, I emailed a different support address at ****************************. I explained everything and told them I would report them if I did not get a return address and a refund to my credit card. Again, the reply thanked me for my patience (which has run out) and they would get back to me shortly with the return address and refund. I saw similar complaints about this company on your website and want to warn others about it, as well.

  Business Response

  Date: 05/20/2025

  Hi BBB Team,

  We sincerely apologize to the customer for the delays and lack of clear communication during the return and refund process. Upon receiving the complaint, we investigated the issue and have now processed a full refund of $46.98 to the customers original payment method. The customer has also been informed via email, and **** assured them that the funds should reflect in their account within 35 business days depending on their bank.

  
  We understand the customers frustration and take full responsibility for the inconvenience caused. This situation has been escalated internally, and we are working with our logistics and support teams to ensure clearer procedures and faster follow-up moving forward.

  
  We consider this matter resolved on our end and remain available for any additional questions from the BBB or the customer.

  Warm regards,
  Yel | Hope Rings
  ****************************************************
  

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this ring for my wife on march 12. I gave it to her on April 23rd she wore it for 3 days. The ring broke in half. I contacted Hope Rings on April 28th. They requested a picture which I sent. They have done nothing.

  Business Response

  Date: 05/13/2025

  Hi BBB Team,
  
  Thank you for bringing this matter to our attention.
  
  Weve reviewed ****** ****** complaint regarding the damaged ring he received and the lack of follow-up. We sincerely apologize for the inconvenience caused to the customer and for any delay in communication.
  
  As of today, weve processed a full refund to the original payment method. The customer has also been notified via email, and weve expressed our sincere apologies and outlined the refund timeline (35 business days depending on the bank).
  
  We appreciate your assistance in facilitating this resolution. Please let us know if any further information is needed.
  
  Best regards,
  Yel
  Hope Rings Customer Experience Team

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on April 6. I actually never received shipping information. However, by going through the order confirmation page, I was able to find a tracking number. The first concern was the order was shown to be shipped from ***** when the business claims to be based in **********. I expected it would take some time once I realized it was shipping internationally. However, since April 19, there have been no updates on the shipping. On April 18, it initially said the package was out from delivery. Then on April 19, the message changed to say there was a delay in transit. On April 22, I reached out to customer service and they stated that they would contact the courier. There were no updates so I followed up on April 25 and they still stated the same thing. I went ahead to file a dispute of the transaction with my bank on April 30 and informed the company only for them to reply to my email saying they would contact the courier for confirmation of delivery when the last tracking information clearly shows the package has not moved since April 19. I wish I had thought to look this company up before ordering. The lack of transparency and the lack of response from the customer service is unacceptable. I hope others will not spend their money on a company that does not care about delivering the goods promised and then makes the situation worse by having poor customer service and follow up.

  Business Response

  Date: 05/02/2025

  Hi BBB team,
  
  Thank you for the opportunity to address this matter.
  
  We have reviewed the customers order and can confirm that a chargeback has been filed with their bank. As per standard policy, once a chargeback is initiated, we are unable to issue a refund or take further action until the bank concludes its investigation.
  
  We are fully cooperating with the chargeback process and will abide by the final decision made by the customers financial institution. We have also communicated this to the customer directly.
  
  Sincerely,
  ********************** Support Team

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:04/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three Hope rings in December, the website saying they would arrive before Christmas. I paid the extra $5 for extra assurance. I didn't receive a notice saying they had shipped, I realized they wouldn't make it by Christmas. So I emailed to cancel the order. "*********" said she would check and get back to me. I didn't hear back until I sent a second email and then "*********" said the order had already been passed to their shipping partner, so they couldn't cancel the order. When I received the order, after Christmas, I asked to return the rings. "*********" asked me to take pictures and send them to her, which I did. A couple of emails back and forth between "*********" and me. I asked for an address to return the rings, even said I didn't care about a refund, I just didn't want to throw the rings in the trash. "*********" kept putting me off, saying she would get in touch with the logistics department. I never received an address (she had told me to use the address from which the rings were sent, but I don't have the packaging anymore so don't have that address) so I can't return the rings. VERY disappointed with the incredibly poor service from this company.

  Business Response

  Date: 04/17/2025

  Hi BBB Team,
  
  
  Thank you for bringing this to our attention.
  
  
  Weve now processed a full refund for order #******. The customer has been emailed directly with a confirmation and apology, along with details on the refund timeline (35 business days depending on their bank).
  
  
  Weve also clarified that they are not required to return the rings and are welcome to keep the items as a courtesy.
  
  
  We sincerely apologize for the experience and have reiterated our commitment to improving communication and service moving forward.
  
  
  Best regards,
  *********
  Customer Support | **********************

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ********
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a paw print ring for my dog that passed away in January. The website states its Stainless Steel jewelry. I have an allergy to nickel, so I watch out for that with jewelry I purchase. Once the coating wore off, the ring is indeed Nickel and I now have a full blown rash on my hand. Its gotten so bad that I had to go to the doctor and get a prescription, and I cant do my profession of cleaning teeth until this clears up. My two fingers cant even touch because of how bad the rash is. The company told me to send pictures of the ring, and my rash. I did, to which is now even worse. And they told me its past the 30 days to get my money back. They are a fraud and their false advertisement is going to get someone seriously hurt.

  Business Response

  Date: 04/10/2025

  Hi BBB Team,
  
  Thank you for bringing this to our attention. We're truly sorry to hear about the customers experience and sincerely apologize for the frustration and discomfort this has caused.
  
  After reviewing the concern, we took immediate action. On April 10, 2025, we processed a full refund of $39.99 back to the customers original payment method. A refund confirmation email was also sent to the customer on the same day. 
  
  Weve also escalated this internally to our management to investigate the issue thoroughly and ensure our product descriptions and materials continue to meet the expectations and standards we set.
  
  We genuinely regret that the customers experience didnt meet expectations and appreciate the opportunity to make it right.
  
  If theres anything further you or the customer need from us, were more than happy to help.
  
  Kind regards,
  *********
   Customer Care Team
   **********************

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 14, 2025 I ordered a ring from Hope Rings Company. It arrived today, February 28, 2025. It does NOT look like what they show on their website. Type on the ring was way too small to even read. Very disappointed. Contacted them same day, February 28, 2025 to request a refund.Multiple emails since then, always with the same response:"Thank you for your patience. We are currently checking on the status of your refund and will provide an update as soon as possible. We understand your frustration and are working to resolve this matter quickly.Thank you for your ****************** regards,********* Hope Rings Customer Support"It has been almost a month. Ridiculous to not be able to issue a refund in that amount of time.

  Business Response

  Date: 03/20/2025

  Hi [BBB Team],
  
  We have reviewed the customer's concern regarding Order #****** and have processed the full refund of $39.99 today. The customer has been notified via email and/or text message regarding the resolution.
  
  We sincerely apologize for any inconvenience caused and appreciate the opportunity to address this matter. Please let us know if any further action is required on our part.
  
  Best regards,
  *********
  Hope Rings Customer Support

  Customer Answer

  Date: 03/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20, 2025 I ordered two rings "Let Them" from Hope Rings Company. They arrived today, March 7, 2025. They do NOT look like what they show on their website. I had to get out my magnifying glass to make sure it stated what I ordered. The rings are much smaller than shown as well. Very dissapointed. They don't have a return policy, you have to contact ****************************** in hopes of them allowing them to be returned. I had no idea this was such a bad business till I searched it today under your website.

  Business Response

  Date: 03/11/2025

  Dear BBB Representative,

  
  Thank you for bringing this matter to our attention. We take customer satisfaction very seriously and appreciate the opportunity to resolve this concern.
  The customer placed an order for two ********************** on February 20, 2025, and received their package on March 5, 2025. Upon receiving their feedback that the rings appeared smaller than expected and did not match their expectations, we promptly reviewed their case.

  
  To ensure a satisfactory resolution, we have already issued a full refund of $67.99 to the customer. We have also reached out directly to confirm the refund and offer further assistance if needed.

  
  At Hope Rings, we strive to provide accurate product descriptions and images, and we value all customer feedback as it helps us improve our offerings. We regret any misunderstanding and appreciate the customer's time in bringing this to our attention.

  
  Please let us know if any further details are required.

  
  Best regards,
  *********
  Hope Rings Support

  Customer Answer

  Date: 03/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed on 12/6/24 (7 items) received on 12/18/24. All custom engraved items my husbands wishes were to give these items over the holidays while 3 of the family from ******* were here. 2 of 3 custom bracelets had the same name, I immediately emailed the *** & was assured by ********* I would receive the replacement before Xmas. Did not happen. After emails being sent back & forth with *********, starting on 1/2/25, it was discovered the bracelet was never remade. She ordered another & I finally received a replacement on 2/2/25 only to be the totally wrong bracelet again.I again emailed ********* and was asked to send a pic (2/2/25) & finally was told how sorry they were & she would order another. I checked on it again (2/18/25)only to find out it was never made. I have an email I sent stating to ********* that I needed a manager to contact me (1/31/25) she stated on 2/2 she noted my request & would be sure to have them reach out asap. ********* then tells me she will be handling this & to ensure this would be resolved. I asked for a phone number so I could call & actually speak with someone, but of course she says they do not currently offer phone support. With all the mishaps, I had had enough & wanted nothing more to do with this *** I told her I wanted a full refund of my order & would send everything back unused & in the original pkg each item came in. ********* texted me on 2/21 stating she would go ahead & submit a refund request for my full refund & would provide me with an address to return the items, once I provide a pic of them in their original pkg so they can verify the condition. (Sent 2/21/25) She was to get an address from their logistics **** & get back to me. I was to provide a tracking ************ would proceed with requesting a full refund. Today I texted & my response was they will NOT be able to process the return AT THIS TIME being its past the 30 day money back guarantee. I was refunded only $30.00 on 2/24/25. TERRIBLE SERVICE!

  Business Response

  Date: 02/28/2025

  Dear BBB Team,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the challenges *** ******** encountered with her order and we fully acknowledge the frustration she has experienced.
  
  Upon reviewing the case, we escalated the issue to higher management, and I am pleased to confirm that a full refund has been processed for the customer today. The funds should be reflected in her account within 3-5 banking days. As a gesture of goodwill, we have also informed the customer that they do not need to return the received itemsthey may keep them at no additional cost.
  
  We deeply regret the inconvenience caused and appreciate the opportunity to resolve this matter in the best possible way. Please let us know if any further information is required.
  
  Best regards,
  *********
  Hope Rings Customer Support

• Initial Complaint

  Date:02/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Hope Rings on December 12 2024 and was charged on December 31 2024. I never got a confirmation saying this order shipped. I reached out to support mid January and was told my package got "lost" and they would send another. I still never got a shipping update but did receive that package. It arrived and was not the item I ordered and their website says to reach out to customer service for returns, so I did. I have been going back and forth with someone at customer service for well over a month now and still have not received my refund. I did ship my item back to them, as they requested, and now I am not getting any email responses. So I am out $40 and have no item.

  Business Response

  Date: 02/25/2025

  Dear BBB Team,
  
  We sincerely apologize for the inconvenience this customer has experienced. After reviewing the order details, a full refund has been processed today, and the refund should appear in the customers account within 3-5 banking days. We reached out to the customer today to give them an update regarding this.
  
  It is unfortunate that the wrong item was sent and that communication from customer service team fell short. This does not meet our service standards, and immediate action is being taken to prevent this issue from happening again in the future.
  
  Customer satisfaction remains a top priority, and improvements are being made to avoid similar situations going forward. We apologize once again for any frustration caused and appreciate the customers patience and understanding.
  
  If there are any further questions or additional information needed, please feel free to contact us.
  
  Best regards,
  *********
  Hope Rings Support

  Customer Answer

  Date: 02/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******* Shore
  
   
  

• Initial Complaint

  Date:02/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ring three weeks ago, tracking shows it's in ******* but hasn't moved in a week. Contacted Hope Rings 4 times and have been shrugged off and ignored. Want a full refund and now am not getting any reply from the company! Buyer beware

  Business Response

  Date: 02/20/2025

  Dear BBB Team,
  
  Thank you for reaching out regarding the customer complaint about the delayed shipment.
  
  We sincerely apologize for the inconvenience caused by the shipping delay. We understand how important this order is to the customer and appreciate their patience.
  Based on the tracking information we have, the order was successfully delivered to ****, MO ***** on February 13, 2025, at 12:18 PM in or at the mailbox. We have attached the tracking details for your reference.
  
  Our customer support team has actively communicated with the customer. We have reached out today to follow up and, as a goodwill gesture, offered a 10% refund for the inconvenience caused by the delay. We are currently waiting for the customers response regarding this offer.
  
  Please let us know how we can further assist in resolving this matter.
  
  Best regards,
  YEL
  Customer Service Manager | **********************