Business ProfileforLand Rover Encino

I had the choice of going through Chase or ********************* Hills for my lease buyout. **** got me a slightly better APR than what ***** offered direct. I was thankful. I compared the APRs at 60 months, they were both similar, differing by .05%. ***** and **** promised the process would be quick & easy.I had sent in my DL, insurance, & did a hard credit check before I made the hour+ drive. I was promised I would pay $5,886 down & $475.08/mo.**** left me once I got there and took me to a small room with a man named *****. For over 2hrs, ********************, yelled, and used intimidation tactics to coerce me into a warranty. Within seconds he told me he gave me his employee discount at cost.. At one point when I hadnt even signed anything nor paid any moneyI asked if I could have the night to look over the warranty info and come back tomorrow. He shouted NO. THE DEAL IS DONE. THE CONTRACT IS DONE AND YOU NEED TO DECIDE NOW. YOU CANT CHANGE YOUR MIND. He then secretly changed my loan terms to be 9% and at 72 months without telling me. I caught it and pointed it out and he brushed it off and said OK, HERE IS NUMBER WITH 60 - WHAT DIFFERENCE DOES IT MAKE TO YOU I asked ***** the price of an oil change for my car, as I was trying to make sense of the numbers. he shouted MINIMUM $1200 PER OIL CHANGE." I called a certified a LR service repair center in *************** quoted $225 for the same service. Jaguar LR ******************, $450.I declined the warranty offer. ***** screamed OK GO AND TELL YOUR FAMILY THAT THEY CAN PAY FOR YOUR ENGINE WHEN IT BLOWS! TELL YOUR MANAGER THAT HE CAN BUY YOU A NEW TRANSMISSION WHEN IT BREAKS BECAUSE IT WILL! TELL THEM THAT THEY CAN PAY FOR THAT BECAUSE THEY DID THIS TO YOU Also, I am not paying the amount that ***** promised. I'm paying $478.29. I made my down payment $5,886.00 because that would cover 3k down plus all of the taxes and fees mentioned on the quote sheet. The amount should be for $23,053, not $23,208.