ComplaintsforNational Tax Advisory Services

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  National Tax Advisory Services has failed to fulfill their contractual obligations. They have not provided the assistance with my tax arrears that they promised. Despite multiple attempts to contact them by email at ***************************** and by phone at ************ and ************, I have received no response.I paid them approximately $3,500 upfront based on their verbal and written assurances that they would resolve my tax issues with the **** If they continue to ignore my communications, I plan to file a formal complaint with the ************************ (FTC) at FTC.gov and demand a full refund.

  Business response

  08/22/2024

  Please be informed that we have received ****************** complaint and have already initiated direct communication with him. We have identified a misunderstanding and are actively addressing his case. We are committed to resolving ****************** case promptly, thank you.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I am ***************** a newly past customer that I hired a tax company for a service which was not fulfilled at all. I am filling a complaint with the BBB on the names NTAS ( National Tax Advisory Services ) address *********************************************** or *************************************************. The company practice unscrupulous services also lies about what they will do for you as you being the customer. The company of NTAS ( ********************** ) are a scam fraudulent company .They claim all of their phone calls are recorded but only when it suits them ************* The initial phone conversation I had between NTAS and I was to take care plus help me with my back taxes to New York State taxation department plus the *************** I paid them for a service that started on 5/25/23 that they did not fulfill or satisfy. What little work that was done was unsatisfactory plus poor services.They said that there fee for the services was a total of $8,026.20 which an agreement was written up for that..Then I was told by NTAS ( National Tax Advisory Services ) to solidify the offering compermise that I would have to put down $40,000. which will be held for my back taxes also including to solidify the agreement. The experience with NTAS ( National Tax Advisory Services ) has been a scam , fraudulent, lies and deceptive practices. This company is about false advertisement and stealing peoples money !

  Business response

  08/15/2024

  Hello,

  Please be advised we are in receipt of ************** complaint. We have been in direct contact with ************** and will be working with him directly to resolve this matter.

  Thank you for your time.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired this company to handle my situation. Payed ***** dollars for them to start their services. I didn't bother them, I let them do their job. As time went by I received a few calls from them about my case. They wanted to do something else but I requested they work on the one they were hired for. Never received a call anytime after that, and to find out they never registered to be the power of attorney over my case. Letters that should be going to them are coming to me. The things they were suppose to stop never happened. Basically they just took my money, delayed the process an never reached out again. I've called and no one has any answers to my questions.

  Business response

  08/15/2024

  We have received ********* complaint and have reviewed the case accordingly. Upon examination, we found no records of communication from ********, although we have made multiple attempts to contact him regarding his case. An email was sent outlining the necessary actions, specifically addressing the non-compliance issue concerning his 2021 tax return with the **** We requested that ******** provide us with a copy of the return and any related *** notices.As of now, we have not received the requested documents.

  Please be advised that we are unable to prevent the *** from issuing notices as this is a standard part of the process. We are eager to resolve this matter and address any concerns ******** may have.

  We kindly request that he return our call at ************** at his earliest convenience.Thank you for your attention to this matter. We look forward to resolving this issue with ********.

  
  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  National Tax Advisory was contacted in March 2024, for help with ***. I was told they would help me resolve my issue, that they would handle everything for me and that they would try to get us to pay the least amount of money to maybe nothing. At the beginning they would call everyday getting as much information they could for the the help I need. They said that they needed to get my transcripts from the *** to go forward with the case. 1 month passed by and didn't hear from them. I called about 1 month and a half from when we started the process and was told they didn't have the paper work. But I found out that *** send the transcripts and only takes about 15 days to receive. I called back in late May 2024 or early June 2024,, and was upset because by this time we had not received any call, text, or email from them. I let them know that very upset the issue of no communication and was told that why would they call me if the case was going very slow and there was nothing new happening in the case. I still told them that the right thing would be to let me know at least not to worry that they were still working on the case but no nothing. They have been charging me every month $171 since April 2024. But have not received any calls from them at all. These people are not professional. I keep calling and they don't answer the phone. Irs keeps sending letters.

  Business response

  08/02/2024

  We have received ************************ complaint and have thoroughly reviewed his case. We have been in contact with *********************** and have attempted to reach ********************** directly to address his concerns.

  It appears there may be a misunderstanding regarding the resolution process. We would appreciate the opportunity to speak with ********************** directly to clarify this process. Please have him return our call at *****************************.

  Should ********************** remain unsatisfied after this clarification, we will proceed with canceling his case upon his request.Ensuring our clients satisfaction is our top priority, and we are committed to resolving this matter to ************************ satisfaction.

  Thank you for your attention to this matter.

  Customer Service

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Services were paid to this company on 9/9/2021 to help relieve tax debt from 2020. Initially $3456 was collected. They helped me get a loan to make this initial payment. From September 2021 - February 2022 I was making status calls re: my case and was being told that the *** is slow, etc. February 2022, I make my status call and am on hold for a while, passed around from department to department and finally end up in their "legal" ***** where I spoke with someone who tells me that they need to file a Penalty Abatement form which they can do for me but I need to give them authority to do so and that comes along with a $1500 cost. I was assured that they would reduce by debt by at least half, but the goal is for me to walk away with no liability. Since then, I have spoken to numerous reps, all telling me that they've basically done their part and wait a few weeks and callback for a resolution. The last person that I spoke with on October 12, 2023 mentioned something about identity theft on my social, which I am not aware of, and requested the last 2 years of taxes, to get this resolved. I sent that information over on 10/22/23 and have not received a response or any follow up. After a phone call to the office today, 1/25/24, she relayed a message to me through the receptionist, stating that she received my files and it is in review with the legal team...again. Reps that I have spoken with are: ********************* who filed the Penalty Abatement in 2022; **** on 2/10/22 who told me that they are awaiting a payoff letter in a couple of days; ***** on 12/15/22 who's call was disconnected. 12/15/22 I spoke with ********************* in resolution **** who tells me that they sent a form to the *** to remove the penalty and interest and that I should call back in 4-6 weeks. Called ********************* back at ************ on 2/18/22 with no answer. Called again 2/22/22 - No answer.************************* on 6/16/23 and most recently, ********************************* mentioned above

  Business response

  02/09/2024

  We here at NTAS take client concerns very seriously.  We will reach out to consumer to try to resolve this issue. 

  Customer response

  02/17/2024

   
  Complaint: 21199848
  
  I am rejecting this response because: It has been seven days and I have not received any communication from this company which is extremely dissapointing but not surprising.  I am only asking for a complete refund of the monies that I paid for services that have yet to be rendered.  As stated previously, besides the lack of communication, there has been 0 (ZERO) tax debt relief for me.  I setup the payment plan almost 3 years ago and have been paying it on my own since then.  If I don't get resolution this company will be out a whole lot more that the $5K that I paid for services becuase I will be contacting an attorney and a suit will be filed.  
  
  Sincerely,
  
  *****************************

  Business response

  02/21/2024

  Consumer was approved for Currently Non Collectible status on 2/9/2024.  This will elminate the client's debt after expiration.  Congrats consumer.  

  Customer response

  02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at the moment.  I reached out to them to request a document confirming that my tax bill has been settled (since I have yet to receive direct communication from them).  However, I was told that this letter should come from the IRS.  ******, stated that she will follow up with them to resend.  I am taking the company's word for it that my debt has been clasified as non-collectable and hope that this is indeed true.  I will say that if I knew that submitting this complaint would get this company to acknowledge me and do the job that i paid them to do, I would have submitted this complaint a year ago.  Thank you. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I filed this complaint on April 11, 23. I received a call from a mediator ******************* Reputation defender that tried to resolve the issue. An agreement was reached for a full refund but as of this date no refund has been issued by NTAS.Here's original complaint.National Tax Advisory took my payments. Once payments where completed they stopped responding claiming ********************* no longer works there and a new agent was being assigned. Two new agents since but nothing ever was arranged to move forward. I asked for a refund and was only given an email to make the request. *** needs to refund for work not rendered.

  Business response

  10/20/2023

  We have reached out o consumer for clarification.  The last time we reached out we asked for information on the state.  we hope to clear this up soon. 

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Six months ago I called National Tax Advisors to inquire about how my case with the irs is doing. They told me I'm still on a probation. I informed them that my tax return for 2022 that I owed the irs ****. Dollars. They told me don't ever talk to the irs and told me not to pay them.I called today 9/25/2023 they told me that they had to do a form once a year. The process is going to cost ****. Dollars so I have already payed them ****. I have started out with the irs at ****. Now with the ****. AND ****. IS ******. So I'm right back when I started. They also called me a lier and said they never told me not to pay the irs. I have wasted ****. Now I consider National Tax Advisors to be crooks.

  Business response

  09/26/2023

  We here at NTAS take client concerns very seriously.  We will reach out to consumer right away to address their concerns. 

   

   

  Customer response

  09/28/2023

   
  Complaint: 20654840
  
  I am rejecting this response because: If they can lie to the BBB and they lied to me. This is what they said. 

  We here at NTAS Take client concerns very seriously. We will reach out to consumer right away to address their concerns. They did not reach out to me at all. When I called them on 9/25/2023 to see what is going on with my irs case they told me that they do a form review and hearing with the irs once a year and it's going to cost *****. TO *****. I have heard nothing in 2020-nothing in 2021nothing in 2022 and nothing in 2023 till I called them on 9/25/2023. I have sent them everything letter from the irs I have received. Never got any response or call to inform me about anything. They have done nothing to improve my tax resolution with the money they want now I will am right back to where I started and more. This kind of company should be put out of the business. Scam. 
  
  Sincerely,
  
  *******************

  Business response

  09/28/2023

  We have asked our complaint handler to reach out to consumer.  We did not "Lie" to the BBB as consumer states.  If the handler hasn't reached out,  then we will remind them to reach out.  

  Customer response

  10/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you all at BBB. and ************ and National *************** Have a great rest of your day. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  NATIONAL TAX ADVISORY SERVICES WAS HANDLING MY CASE FOR IRS PAST DUE TAXES AND WAS CHARGING ME $200 A MONTH FOR SERVICES SINCE SEPTEMBER 2020 AND IN JUNE TOOK MONEY FROM MY **** DEBIT ACCOUNT WITHOT AUTHORIZATION IN THE AMOUNT OF $1,100 WHICH MADE MY PERSONAL CHECKING ACCOUNT NEGATIVE . I AM REQUESTING FOR THAT REFUND OF $1,100 BACK AND i HAVE PROOF FROM MY BANK OF THE CLAIM PLUS MY TERMINATION LETTER TO THEM WHICH WILL BE ATTACHED AS EVIDENCE.

  Business response

  08/23/2023

  we are very confused about this complaint.  We got the client into a cnc status which client will never have to pay on the debt.  We did exactly what we were hired to do.  Now client wants a refund after we did the work?  Come on,  the world doesn't work like that. 

  Customer response

  08/24/2023

   
  Complaint: 20504974
  
  I am rejecting this response because:as I stated I am being garnished from the *** from both jobs for back taxes so how did they do their job, all they did was charge me for services they didn't provide. I skdi stated they took $1,100 payment that was unauthorized from my bank scckubt which I also showed proof of. Tell them I want my money in full because they did nothing for me but bill me monthly and took payments for services they never provided.
  
  Sincerely,
  
  ************************

  Business response

  08/24/2023

  It has also come to our attention that consumer has charged back their payment to us.  so not only have we go the consumer into cnc, but now we haven't been paid for it.  and on top of that,  consumer makes a BBB complaint.  So consumer got exactly what they wanted for free and then tarnished our reputation. 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  These people are calling me at I know what is considered black out times..there is no reason I should be getting a call at 4:33am. I have done no business with these people.I need this company to stop calling me completely.

  Business response

  08/18/2023

  Hello consumer.  we do not call people unsolicited and don't believe we called you.  Can you tell me what number you claim that we called you on?  Also,  is it possible someone submitted your info? 

• Initial Complaint

  07/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Spam phone calling me, they have no right to try and scam/spam phone call me. I have no tax problems and I dont appreciate the voicemails. Bad business practices.

  Business response

  07/27/2023

  This complaint was a result of a smear campaign on a site called scammer.info encouraging people to make negative reviews on our company.  We have never had any interaction with this person. We ask that the BBB confirm this statement. 

  Customer response

  07/27/2023

   
  Complaint: 20291988
  
  I am rejecting this response because: I am a person, I am not a part of a smear campaign this company has been calling me and leaving voicemails saying that I have tax issues that I do not. I cannot attach a screenshot of the voicemail translation and  cannot attach the voicemail. Your program says they are too big Here is a copy of the voicemail translation:

  Hey there I am must've missed you is ******* over at him national tax advisory services LLC I tried the last week as well and this is a follow up notification regarding the new zero tax program that is now open for you and it looks like you possibly have some past money that's due which we can squash with this new deal basically it becomes noncollectible but him you must elect to enroll this month so um give me a shout back at ************ again just from cc at ************ thank you and talk to you later today 

   

  These people are LIARS. 
  
  Sincerely,
  
  *************************

  Business response

  07/27/2023

  Do you have proof that you were called? 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩