ComplaintsforTax Network USA

• Initial Complaint

  08/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Extremely Disappointing and ****************** I signed up with Tax Network USA with the understanding that I was paying $3,500 for tax filing services and a resolution/settlement with the **** However, after three months of silence, I received a sudden call informing me that an additional $18,000 would be required for a resolution. Even more troubling, I was pressured to make an immediate decision as they claimed the expiration date for the program was the very next day, leaving no time for due diligence or research.When I questioned what my initial payment of $3,500 covered, I was initially told it was for my tax filing. Upon further inquiry, they admitted that my taxes had not even been started, contradicting their initial explanation. The representative then changed their story, stating the funds were allocated to other unspecified costs. This quick switch in explanations within the same conversation was alarming and felt extremely deceptive.I strongly urge anyone considering Tax Network USA to thoroughly read not only the customer reviews but also check the complaints filed with the Better Business Bureau. Do not make the same mistake I did; there are more reputable and transparent services available that respect their clients and operate with integrity.

  

  Business response

  08/06/2024

  We acknowledge your concern about the initial payment and its intended use. We were transparent about our fees and services, and it is clearly stated in the client's service agreement.
  

  After further investigation into the client's case, we discovered that they owe over $100,000 to the **** Resolving such a significant amount of debt requires more effort and costs, which was why additional fees were mentioned.
  

  Our representative provided clients with various resolution options, including payment plans or court hearings. They chose the court hearing option.
  

  We have made several attempts to contact clients and, most recently, spoke with clients to address their concerns and find a suitable resolution. However, they preferred to communicate via email rather than over the phone. While we respect their preference, phone conversations often allow for a more thorough understanding and quicker resolution of complex issues.
  

  We can provide correspondence records to demonstrate our continued efforts to communicate with them, which contradicts the claim of three months of silence. I would also like to notate that per the contract, he was supposed to come to us first with complaints. By the virtue of that, the review should be taken down.
  

  We would like the opportunity to resolve this matter to their satisfaction. Please contact our ***************** Manager ****** at his email address: *********************************** who is ready to discuss your case in detail and find a resolution that addresses your concerns.
  

  We appreciate your feedback.
  Sincerely,
  

  
  

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 10th 2024, I decided to use Tax network Use to file my taxes. I'm a part of the middle class and was told that it would cost 350$ to file my taxes. I agreed. However, the same day I had a financial issue and needed the funds back. No work had been done. No W2s had been filed. I contacted Tax Network and asked for my money back. They said no problem we'll put it into the system and you'll be receiving a call or email in the next two weeks. Over the next two weeks, I called them periodically to check on my refund back from their "Company". I was given the run around everytime I spoke with someone and told that I would receive an email or phone call. Let me reiterate, NO WORK OR PAPERWORK HAD BEEN FILED. Today, April 22, I called 11 times and everytime I spoke with someone, they immediately routed me back to their automated system. I asked ************* if I could be directed to someone that could help me. Every time I was told "Yea, sure, no problem.." only to be directed back to the automated system. Let me reiterate, NO WORK WAS DONE. These people are thieves. Do not use them to file your taxes. Disgusting.

  

  Business response

  05/02/2024

  A member of our **************************** reached out to the client to address his concerns, we are currently waiting a response from him.  

   

  Tax Network USA-*********************** 2181117
  *********************;<*********************************> 9:44?AM
  
  Hello ******, 
  
  I'm reaching out to you on behalf of the **************************** at Tax Network USA. We genuinely regret that you're feeling dissatisfied and would like the opportunity to listen to your feedback. Your satisfaction is of utmost importance to us as we are committed to ensuring a positive experience for every client.
  
  I attempted to contact you by phone earlier today to hear your concerns. Please return my call at your earliest convenience so that I can provide you with the best assistance. If scheduling an appointment works better for you, I'm more than happy to arrange that. You can reach me at extension 369, and I'm looking forward to our conversation.
  
  Best regards,
  
  
  --
  *********************
   Quality Assurance Manager
  Executive Relations Department 

• Initial Complaint

  04/10/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Paid Tax Network USA **************************************************************** 2/28/24 2,000paid and an ongoing monthly of ****** to pay ***** total Docs submitted and promised resolution would be done 4/8 resolution hasnt even started, need another ****** to move forward with 8 court hearing, over 24 month period. Was explained money to pay further and wanted know if I or my son had good credit

  

  Business response

  04/25/2024

  Upon reviewing the account, it's evident that the client engaged our services solely for federal representation, as outlined in their service agreement. Our firm has diligently fulfilled our obligations by filing a power of attorney for representation, conducting an IRS compliance call, petitioning for the client's master tax file, and conducting a comprehensive forensic accounting review on their transcripts.
  However, the client has expressed a desire for assistance with a state issue involving the franchise tax board, which falls outside the scope of our initial agreement. Our legal counsel has developed a resolution plan to address both their federal and state tax matters, including the preparation of several years of tax returns to achieve compliance.
  It's important for the client to understand that taking on additional tax entities and filing multiple years of tax returns requires a substantial increase in the level of work involved. Therefore, additional fees are warranted to accommodate the heightened complexity of their case beyond the scope of the initial agreement.

  Our quality assurance department has reached out to the client to further discuss their case and are currently awaiting to hear back from the client.

  Customer response

  05/09/2024

   
  Complaint: 21554126
  
  I am rejecting this response because:

  Phone call with ***** regarding federal taxes and it was a side note for state taxes to be included.   Im not sure why its in business response.  the TN USA did file POA with federal as far as I know, but I have dont have document fir proof, lead council phone on call to IRS was while I was on hold with our conversation, returned to our conversation and tells us **** owes ******* in taxes/penalties, cost ****** more for Tax Network to move forward and  8 court dates, takes 24 months. I asked for documentation regarding this claim, I still have not received any documents. How do I know where the ***** is being used, I have no statement,no bill, no invoice. I also understand there are tax years missing and also know tax years **** was not working. 
  Forms sent by ***** will be completed and working to see what will be next. I dont want this case closed because I dont have any documents showing me what lead counsel said to us was true. I want to hold off before I close this complaint. 
  
  Sincerely,
  
  *********************************

  

  Business response

  05/16/2024

  We have spoken with the client and have come to a mutual agreement that this issue has been resolved. We are moving forward with our plan to first file the unfiled returns and then proceed with negotiating a resolution once the returns are processed. The client has agreed to our plan, and we look forward to resolving this account in the foreseeable future.

  Customer response

  05/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My wife and I owe the *** a lot of money and were unable to pay in full. We wanted a payment plan. We paid Tax Network USA in 2022 to work with us and the *** on a resolution. I am in the midst of a divorce and cannot proceed until this is resolved. Passed over between four associates, no resolution. I do not get consistent communication. I have seen zero paperwork of any work done or time lines. I cannot ****************. They have yet to file my 2022 taxes. Its been two years and nothing has changed. Weeks go by before anyone gets back to me and only offers unfulfilled promises and lies.

  

  Business response

  03/04/2024

  We have spoken with the client regarding their case and outlined the plan we have in progress. The client was given the choice to expedite their case, which would involve paying back an amount we are working to discharge, or allowing us to continue with our current plan, which is projected to save them approximately 10k in past due taxes.
  Additionally, we addressed the issue of communication difficulties, as our team has encountered challenges reaching the client due to his location in mountainous areas with poor reception. The client acknowledged this issue and understands the plan we have in place. They agreed to proceed with their case, and we are committed to resolving it in the near future.
  
  
  

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tax Network USA sent a letter to my mother in *********, **. The letter was made to look like a tax lien judgment of up to $99,000 from Citrus County of ** and that she faced dire financial consequences. My mother called the phone number in the letter and *************************** and a man named ****** told her that she was facing potential disastrous financial consequences and that they were going to help her settle her judgement. They DID NOT explain to my 87 year old mother that they were soliciting her to look for liens. My mother suffers from cognitive decline and absolutely believed she was in financial trouble. Tax Network USA then emailed a drop box link with power of attorney forms covering a 20 year period for her to sign. They also ran her credit card for $6500 which my mother thought was paying a tax bill. My husband is a CPA and her accountant and I'm her durable power of attorney. We stopped the payment and cancelled her credit card and my husband had the *** revoke the power of attorney. With all the fraud and scams that target the elderly I am sickened by the marketing tactics of this company. This is nothing but a scam to rob the vulnerable of their hard earned money and this practice needs to be stopped.

  

  Business response

  02/22/2024

  It's important to address the inaccuracies in the complaint. Firstly, our company operates transparently as a third-party service provider assisting with tax-related matters, clearly communicated through both internal calls and marketing materials. We have undergone extensive legal scrutiny to ensure compliance with honesty and integrity standards.

  
  While we sympathize with the challenges of dealing with a parent's cognitive decline, it's not feasible for us to conduct medical screenings for every client. Moreover, there were no indications of cognitive issues during our interactions with the actual client.

  
  In good faith, we have made numerous attempts to reach both the client and their daughter to address their concerns and offer a full refund, contrary to the claims made in the complaint. Unfortunately, they have not responded to our calls and messages despite our willingness to resolve the situation amicably. We remain committed to providing honest and reliable service to all our clients.

• Initial Complaint

  09/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid ******************************* Senior Compliance Director Tax Network USA INC.Tel: ************** Fax: ******************************************************************************** the amount of $6000 in order for Tax Network USA resolve my issues with the IRS.It has been a year and they have done nothing. At this point no one at that company is returning my calls, replying to my emails, and it has been over a month now that I am being ignored.I need to report this as I have been taken for a ride. Very upsetting situation as I thought they were legitimate.

  

  Business response

  09/30/2023

  Dear Better Business Bureau and Concerned Parties,
  We are writing in response to the complaint filed by ***************************. Our commitment is to transparency and the provision of superior service to our clients. Here is a detailed account of our engagement with **************:
  Engagement Initiation: ************** sought our firm's assistance due to her non-compliance with tax return filings over several years. Promptly, our team filed the necessary tax returns on her behalf.
  Gathering Financials for Settlement: After the tax returns, we moved to the phase of gathering the requisite financials for settlement. With ****************** self-employed status, the *** required a profit and loss statement and a balance sheet. ************** found this challenging, and she cited health concerns as a partial reason for her difficulties.
  Forensic Accounting and Personalized Attention: Recognizing the challenges faced by **************, we didn't just stop at assisting her. We provided forensic accounting services at no extra charge, ensuring she received concierge 1-on-1 time with our lead accountant. This not only involved meticulous data examination but also personalized guidance, ensuring accuracy and compliance with *** standards.
  Completion of P&L and Balance Sheet: With the data provided by ************** and through our in-depth forensic assessment, we successfully completed the P&L and balance sheet.
  Updated *** Requirements: Following our submissions, the *** sought updated financials. We emphasize that this requirement emanated directly from the government and was outside our control. Despite our continuous efforts to communicate the importance of this to **************, she remained resistant.
  *** Negotiations: We clarified to ************** that given her debt of over $100,000, the *** necessitates updated financials for settlement discussions, especially for amounts classified as high dollar values (over $50,000). As an attempt to streamline the process, we proposed submitting the existing financials to the ***. The ***, however, declined these and proposed a payment plan, which ************** found challenging.
  Client Interactions: Throughout our partnership, our steadfast goal was the amicable and efficient resolution of ****************** tax concerns. Regrettably, our interactions were often hampered by disagreements and resistance from the client.
  While we respect the right of all clients to share their experiences, it is vital for the Better Business Bureau to have a comprehensive understanding of the situation. We've made every effort to support ************** and remain open to assisting her further, contingent on mutual respect and cooperation.
  Given that our engagement expired on 8/15/2023, a restructured agreement would be essential if ************** decides to continue with our services. We are hopeful for a collaborative path forward, with the primary focus on resolving her tax matters.
  Thank you for allowing us the space to share our side of the story.
  Sincerely, *********************** VP

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩