Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see my original complaint (22933228)I am feeling more uneasy about how Jeep handled the original situation and how they would not tow my vehicle when I called in due to the issues I was having with my check engine light and how the vehicle was moving when I was at a stop. The vehicle is still at the **** dealership and they realized that my vehicle needs a new engine. If I did not have wagoneer customer service, they would have had me drive for the vehicle for an additional 2 weeks until they could see it and put myself and my 3 year old daughter in ***** way. I would like Jeep to look into this vehicle being a lemon or buy it back from us since it only had ****** miles on it. Or do something else

  Business Response

  Date: 03/14/2025

  Dear Ms. *************** you for sharing your concerns regarding your vehicle. We sincerely regret the distress this situation has caused you and appreciate your patience as we worked to address the issue.
  After reviewing your case, we understand that the engine in your vehicle was replaced due to the problem you experienced. The vehicle was returned to you on March 14, 2025, and we hope it is now operating smoothly. Our goal is to ensure your confidence in the safety and reliability of your vehicle.
  If you would like to proceed with exploring Lemon Law considerations, we recommend reaching out to ********************** directly at ************. They are best equipped to assist you with any questions related to this process.
  Please do not hesitate to contact us if there are any additional concerns or if we can assist you further.
  Sincerely, ******* ******* / Service Director Jack Powell Chrysler Dodge Jeep Ram

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i got a car was trading in my car told them wanted 4000 for trade in and found out after transaction that they only gave 750. 00 for my 2005 gt mustang witch i never agreeded too

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my *** into them for repair because *** has been shutting down in middle of driveing over a year now and have paid alot of money to find the issue which a license mechanic could not then i found it on recall same year n make n model but not right vin number i was told by corp it had to go to dealer to see issue after a month of haveing my *** it did it mechanic called me and said its the same module involved in recall but corp not covering it due to mileage and warranty. Its a safety issue i have 3 kids and when *** shuts off almost rear ended n its the same part as the recall n same symptoms but there not covering repairs im going to pay ******* that i dont feel i should. If i don't pay i get *** back in unsafe condition. I have all notes on who ive talked to if needed. **** is the mechanic in escondido working on it. Also no communication with me for over 3 weeks no return calls no loaner car just left me hanging. Biggest complaint THIS IS SAME SYMPTOMS AND THERE REPLACEING SAME PART AS RECALL. NOT RIGHT AND I DONT FEEL I SHOULD HAVE TO PAY BUT I WILL WHEN VAN IS DONE. CORP SAID THEY WILL NOT COVER AND **** SAID HE HAS TO CHATGE FOR THE REPAIRS EVEN THOUGH SAME PART AS RECALL. PLEASE HELP ME. Been talking to ****** at Corp. ******** clain number Amandas number ***********. And I***s mechanics number **********. I also filed a complaint with Safety commision ********. I dont know what to do but this isnt right!!!

  Business Response

  Date: 05/15/2023

  The customer's vehicle VIN#***************** has no open recalls or completed recalls for the stated concern. The customer contacted the manufacture for assistance, but her claim was not approved. Customer called after claim was not approved by manufacture and authorized repairs. Vehicle repairs have been completed and vehicle is ready for pick up.

  Customer Answer

  Date: 05/16/2023

  i paid because i had too. They had my car for 6 weeks and 1 day. I got it back today n paid although the part they replaced is the same part that they would replace on van with the recall. Mine has all the same symptoms same year n make but different vin number. Same part replaced as in van with recall. My van would just shut down in the middle of driving. I needed my car back. The lack of communication on Dodge part was not good at all but they said they had to charge me because the higher up ****** didnt honor the recall even though ITS THE SAME PART BEING REPLACED AS IN THE RECALL N SAME SYMPTOMS.So i had no choice but pay or get back an unsafe vechicle not right on Amandas part who is affiliated with Dodge shes the one who approves or denies

  Business Response

  Date: 05/16/2023

  Your frustration with **********, your Case Manager ****** and the decision to not assist with the repair is understandable. However, the ****************** at Jack ********************** CJDR cannot perform a repair as a recall unless that vehicle has been identified by the manufacture or NHTSA. We also cannot perform a repair as a Warranty Repair outside the manufactures warranty period (3yrs/36k) unless approved by the manufacture.It appears **** and the technician were able to help with the total cost of repairs ($1153.07) by reusing the key and getting it to program to the new module reducing the price ($850.59). We truly understand your frustration with the matter, but at this point if you are still seeking assistance with this repair it will have to come from the manufacture. Perhaps asking for further review or a supervisor at Stellantis will help with your concern.