Reviews

Review Details

• Review fromAmber S

  Date: 06/26/2024

  1 star
  If I could give the service department manager ZERO STARS I would. The service manager informed me more than 6 months ago that the part I need to make my 2023 Jeep (Willys) function as a EVC as sold/leased to me is not currently manufactured. I tried to contact the manager around March 2024 to get an update, but got no reply. In March I contacted Stellantis the maker of Jeeps and informed them that I am driving a lemon and they put in an expedited ticket for me, but it requires me to get my car re-diagnosed at the dealership. Today, was supposed to be my appointment for that diagnosis. When I asked the service manager why he did not tell me in December that I could contact ********** to get an expedited ticket he informed that it's not Chrysler policy. When I asked why, as a human to another human, he didn't have the decency to inform he said that they were working with the engineers...................6 months later!!!! Avoid this service department if you need big repairs. Also, this is my second major issue with this service department. Luckily my drive shaft in my old 2016 wrangler didn't come up through the floor. I had to force them to actually look at my drive shaft, because they didn't think the roller coaster sound my car 2016 wrangler was making, when my car was moving, could possibly be the drive shaft. Steer clear.

• Review fromFrank O

  Date: 08/22/2022

  1 star
  I brought my 2014 Ram **** in for service on Tuesday, 19 July for an Engine Light code and the inability to get a smog certificate for my registration renewal. It started from the moment I dropped off my truck with ***** the service desk individual, who told me the service mechanic who does the diagnostic checks is on vacation and will not return for a week. I was left with the thought, that my truck will be sitting in the parking lot for at least a week untouched and collecting dirt.On Friday, 29 July I received a phone call from **** explaining the cause of the problem, the way to fix it, and the cost. I gave the thumbs up for the repair. **** explained the part was not in stock and had to be ordered with an estimated repair and returned to me date around the week of the 8 August. On the morning of 18 August, I received a phone call from ***** 29 days after I dropped off my truck at **** Powell. **** told me my truck has been fixed but its taking a bit longer to get the last cycle run to get an all-green check however, as it stands it will pass smog. **** offered to smog it and have the truck ready for pick up. I agreed and said I will pick up my truck later in the afternoon. When I got to **** Powell and received my truck back I was in a raging shock at how my truck looked like after knowing how I left it 29 days ago.My truck was 100% opposite of how I left it with **** Powell. It had 29 days of sitting in the parking lot dirt on it and mud all over the tires, on the sides, and underneath. The inside had dirt dust all over, mud on the drivers floor, mud stains on the driver side carpet, and dirt stains on the driver's leather seat. The rear compartment area in the cab was altered enough for me to notice someone was snooping around where they should have been.With my overall experience and the condition of my truck when returned, its apparent **** Powell has a poor maintenance department. Suggestion for **** Powell is to revamp the *******************